Business Systems Analyst: Knowledge Management

Job Title: Business Analyst for Knowledge Management

Location: Hybrid 3 days per week mandatory: Dallas, TX or Chicago, IL

The ideal candidate will have current skill set in defining and implementing a Knowledge Management solution within a complex IT / Business enterprise including solution development through customary Stakeholder Business Requirements definitions & ability to drive a KM solution from design, development, implementation and adoption.

• Interface with stakeholders to identify, analyze and research business needs.
• Create documentation including business requirements, user stories, acceptance criteria, feature descriptions, user guides, process flows, and presentations.
• Conduct analysis and research regarding best practices in the industry for KM frameworks.
• Conduct analysis and research to define the internal knowledge estate.
• Document current state and assist in future state design.
• Conduct gap analysis to inform overall strategy and prioritization of work.
• Define, clarify, and manage changes to scope.
• Participate in development of knowledge tools and approaches.
• Participate in solution evaluations.

II. SKILL AND EXPERIENCE REQUIRED:

• Minimum 3-5 years of experience in knowledge or information studies.
• Strong understanding of KM principles and processes.
• Good business process reengineering and project management skills.
• Fluent in critical thinking, structured analysis, and problem solving.
• Fluent in change management practices.
• Proficient in breaking down knowledge and information silos.
• Excellent listening, written and oral communication skills; skillful facilitator.
• Good collaboration, relationship building, and customer support skills.
• SharePoint, Microsoft Office, Confluence and Jira.
• Experience in ServiceNow a plus.
• Experience with agile software development.
• Bachelor's degree.