Senior Account Manager Comms & Operations
Apply NowCompany: Circa - IPG DXTRA
Location: New York, NY 10025
Description:
Senior Account Manager - Communications & Operations
Job Description
About Us
Virgo Health works for pharmaceutical, biotech, and device companies to inform and educate healthcare
professionals about the latest developments in clinical research and therapeutic approaches. We leverage our
meetings, digital, and interactive expertise to understand what's easy and relevant for healthcare professionals to
engage with. We tailor our content and design it to offer choice and active participation. Real, relevant, and human.
Job Overview
The senior account manager - communications & operations (SAM) will oversee the communications needs across
multiple brands and client services teams, using their established communications and logistics skills to drive the
day-to-day account handling and project and financial management, while providing direction, support, and
coaching to the more junior members of the communications team.
The SAM will be expected to expand their industry awareness, communication skills, and project management skills
to identify a global vision for a project or brand based on the client's objectives in an effort to communicate
effectively. The SAM should help identify new opportunities while proactively contributing to client handling and
playing an increasing role in strategic input.
Core Responsibilities
Account Management
Day-to-day management of the client and the client's projects
Ensure consistency of speaker and field communications across brands and projects
Ensure consistency of speaker contracting communications across brands and projects
Prepare communications packets based on project type and execution of initiatives
Prepare ancillary items for live events and support the QC of data for each item
Including show file, run of show, name badges, tent cards, breakout room lists, event guidebook,
event registration site, etc
Assist in project status calls and notetaking
Assist in preparation of agendas and timelines
Prepare project/event trackers with HCP names, demographics, and project-specific data fields. Use tracker
for creation of recipient lists, import them into a letter/communication template, and QC each new
document to ensure it matches the original data
Track responses in Excel and maintain daily updates to be shared with the team each morning
Prepare internal communications timeline for routing of communications to editorial and creative teams
before scheduled deployment date
Manage client initiatives calendar for all outgoing communications to ensure no overlap
Research and booking of venues for client dinners and 1:1 faculty meetings as well as tracking of invitees
Support ad hoc requests such as data analytics of evaluation responses, creation of process outlines and
flow of programs documents for P2P field initiatives, and preparation and QCing of faculty area maps based
on data set
Manage and motivate the junior team to ensure agreed-on objectives are achieved to the highest possible
standards
Provide junior team with clear and accurate project briefs and delegate workload accordingly
Provide constructive and timely feedback to team
Highlight any training and development needs of the junior team to line managers
Regularly update client on progress and any changes to ongoing account activity
Ensure timely response by team to client inquiries
Ensure all written communication for team adheres to the Virgo House Style format and quality standards
Accurately input hours worked into timesheets on SAP
Client Activity
Develop and maintain strong relationships with clients through regular contact
Demonstrate a sound understanding of the client's business, industry, competitors, and objectives
Provide strategic counsel to clients, based on knowledge of their business and the market
Develop the ability to effectively manage the client's expectations
Challenge and negotiate with client where appropriate
Identify opportunities for organic growth with existing clients
Financial Management
Assist senior account team to ensure client deadlines and budgets are realistic and achievable
Assist with budgetary control, developing estimates, and accurate invoicing
Track costs to avoid overspending
Industry Awareness
Continue to develop an understanding of the evolving US healthcare system, applying growing knowledge to
the implementation and development of client and new business programs
Build an in-depth knowledge of the pharmaceutical industry and Virgo environment
Keep updated on new developments within the med ed industry, Virgo's offerings, and other agency activity
Keep updated on the FDA and other regulatory bodies, including GPP, that have an impact on client business
Experience/Skills Required
Proficient in MS Word, Excel, and PowerPoint
Accurate data management across multiple Excel files
Excellent people management skills
Excellent verbal and written business communication skills
Excellent project and time management skills
Ability to multitask and work under pressure
Proactive self-starter
Financial management skills
Good negotiating and influencing skills
Excellent editing and quality control skills
Follows directions
Level of Experience
5-7+ years of experience at a health care communications and/or logistics company
Qualification
Bachelor of Arts or Bachelor of Science preferred
Virgo Characteristics
Team player
Passionate commitment
Professionalism and client focus
Creative
Embraces change
Integrity
Approachable
Detail focused
Confident
Organized
Self-aware
Key Performance Indicators
Annual performance objectives and performance appraisal
Anecdotal client and supplier feedback
Client retention
Salary Range: $90,000-120,000
Actual compensation offered within the range will depend upon, among other factors: a candidate's skills, qualifications, and experience; actual ranges for current or former employees in the role; and market considerations.
Virgo is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppA[redacted]. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.
Job Description
About Us
Virgo Health works for pharmaceutical, biotech, and device companies to inform and educate healthcare
professionals about the latest developments in clinical research and therapeutic approaches. We leverage our
meetings, digital, and interactive expertise to understand what's easy and relevant for healthcare professionals to
engage with. We tailor our content and design it to offer choice and active participation. Real, relevant, and human.
Job Overview
The senior account manager - communications & operations (SAM) will oversee the communications needs across
multiple brands and client services teams, using their established communications and logistics skills to drive the
day-to-day account handling and project and financial management, while providing direction, support, and
coaching to the more junior members of the communications team.
The SAM will be expected to expand their industry awareness, communication skills, and project management skills
to identify a global vision for a project or brand based on the client's objectives in an effort to communicate
effectively. The SAM should help identify new opportunities while proactively contributing to client handling and
playing an increasing role in strategic input.
Core Responsibilities
Account Management
Day-to-day management of the client and the client's projects
Ensure consistency of speaker and field communications across brands and projects
Ensure consistency of speaker contracting communications across brands and projects
Prepare communications packets based on project type and execution of initiatives
Prepare ancillary items for live events and support the QC of data for each item
Including show file, run of show, name badges, tent cards, breakout room lists, event guidebook,
event registration site, etc
Assist in project status calls and notetaking
Assist in preparation of agendas and timelines
Prepare project/event trackers with HCP names, demographics, and project-specific data fields. Use tracker
for creation of recipient lists, import them into a letter/communication template, and QC each new
document to ensure it matches the original data
Track responses in Excel and maintain daily updates to be shared with the team each morning
Prepare internal communications timeline for routing of communications to editorial and creative teams
before scheduled deployment date
Manage client initiatives calendar for all outgoing communications to ensure no overlap
Research and booking of venues for client dinners and 1:1 faculty meetings as well as tracking of invitees
Support ad hoc requests such as data analytics of evaluation responses, creation of process outlines and
flow of programs documents for P2P field initiatives, and preparation and QCing of faculty area maps based
on data set
Manage and motivate the junior team to ensure agreed-on objectives are achieved to the highest possible
standards
Provide junior team with clear and accurate project briefs and delegate workload accordingly
Provide constructive and timely feedback to team
Highlight any training and development needs of the junior team to line managers
Regularly update client on progress and any changes to ongoing account activity
Ensure timely response by team to client inquiries
Ensure all written communication for team adheres to the Virgo House Style format and quality standards
Accurately input hours worked into timesheets on SAP
Client Activity
Develop and maintain strong relationships with clients through regular contact
Demonstrate a sound understanding of the client's business, industry, competitors, and objectives
Provide strategic counsel to clients, based on knowledge of their business and the market
Develop the ability to effectively manage the client's expectations
Challenge and negotiate with client where appropriate
Identify opportunities for organic growth with existing clients
Financial Management
Assist senior account team to ensure client deadlines and budgets are realistic and achievable
Assist with budgetary control, developing estimates, and accurate invoicing
Track costs to avoid overspending
Industry Awareness
Continue to develop an understanding of the evolving US healthcare system, applying growing knowledge to
the implementation and development of client and new business programs
Build an in-depth knowledge of the pharmaceutical industry and Virgo environment
Keep updated on new developments within the med ed industry, Virgo's offerings, and other agency activity
Keep updated on the FDA and other regulatory bodies, including GPP, that have an impact on client business
Experience/Skills Required
Proficient in MS Word, Excel, and PowerPoint
Accurate data management across multiple Excel files
Excellent people management skills
Excellent verbal and written business communication skills
Excellent project and time management skills
Ability to multitask and work under pressure
Proactive self-starter
Financial management skills
Good negotiating and influencing skills
Excellent editing and quality control skills
Follows directions
Level of Experience
5-7+ years of experience at a health care communications and/or logistics company
Qualification
Bachelor of Arts or Bachelor of Science preferred
Virgo Characteristics
Team player
Passionate commitment
Professionalism and client focus
Creative
Embraces change
Integrity
Approachable
Detail focused
Confident
Organized
Self-aware
Key Performance Indicators
Annual performance objectives and performance appraisal
Anecdotal client and supplier feedback
Client retention
Salary Range: $90,000-120,000
Actual compensation offered within the range will depend upon, among other factors: a candidate's skills, qualifications, and experience; actual ranges for current or former employees in the role; and market considerations.
Virgo is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppA[redacted]. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.