Regional Operations Manager (DME)

The position will oversee our Sacramento and Modesto locations.

Responsible for the control, management, and operating efficiencies of multiple AdaptHealth locations. Ensures all operational tasks are prioritized, delegated to the appropriate personnel, and completed in a timely fashion, and of the highest degree of quality. Oversees all operational departments workflow and personnel, including but not limited to, orthotics, customer service, dispatchers, operations, fleet, and all related supervisors. The manager may also serve as the site leader and serve as the liaison with regional leadership and serve as the representative of the company within the community.

Essential Functions and Job Responsibilities:

• Comply with all applicable company policies, procedures, and patient protocols.
• Managing all aspects of the operations with the critical goal of accounting for and completing all deliveries or shipments daily.
• Oversee and monitor multiple locations, responsible for overseeing the dispatch group and following and/or improving the overall process.
• Works with staff to effectively identify and maximize order capture rate
• Monitors and Directs the daily routing activity to ensure delivery frequencies & geographic routing is in place at each location.
• Works with each location to effectively identify appropriate stock levels per location to minimize inventory balances.
• Ensures monthly physical inventories are completed, are accurate and are on time.
• Audits to ensures Lot / Serial numbers are tracked correctly in Brightree & MHM documentation
• Directs cross branch transfers to reduce the need of vendor purchasing on slow moving products in branch location's
• Responsible for training and communication of all operational process changes to location staff members
• Maintains accurate data and provides reports as requested by management.
• Participates in surveys made by authorized governmental agencies.
• Assist in branch preparation to receive full Brightree warehouse management system.
• Works with local branches to assist in customer concern investigations, reports & resolutions
• Works with local branches as a liaison to assist in understanding and obtaining company goals.
• Create and implement "Branch Internal Field Office Audit" & work with Branches on getting and staying compliant.
• Focused on overall growth of regions starts volumes and revenue
• Ensures employees are trained and have completed necessary licensing, compliance training, competencies, and any annual assessments.
• Manager is also responsible for day to day interactions with employees which may include using conflict management skillset.
• Comply with all current government regulations and professional standards respecting patient care.
• Participate in educational and professional programs and/or review professional literature on an ongoing basis to maintain knowledge and competency in current and developing techniques, professional standards, and the HME products and services offered by AdaptHealth.
• Maintain rapport with ordering physicians and referral sources. Inform the physicians and pertinent others of the changes in the patient's condition through visit reports and telephone communication.
• Collaboration and fostering relationships with member health systems, hospice partners and key community referral sources
• Looks for process improvement opportunities and makes recommendations to leadership
• Oversees timely and efficient execution of all branch operations including Respiratory staff (with appropriate clinical supervisory support, as required).
• Addresses service concerns, identifies trends and reacts accordingly.f
• Maintains overall direct expenses at or below budget.
• Creates a team environment that allows AdaptHealth to say "yes" to referrals, processes referrals timely, efficiently, and accurately to grow our business as evidenced by achieving established customer service/patient satisfaction goals.
• Continuously reviews trends in referral satisfaction and complaints, determines root cause analysis, and implements appropriate communication/measures for improvements.
• Assist in resolving patient equipment problems under emergency conditions.
• Assist with preventative maintenance, required service checks, and patient/environmental assessment on home respiratory equipment during scheduled visits to patients.
• Assume on-call responsibilities during non-business hours in accordance with company policy.
• Maintain patient confidentiality and function within the guidelines of HIPAA.
• Completes assigned compliance training and other educational programs as required.
• Maintains compliant with AdaptHealth's Compliance Program.
• Perform other related duties as assigned.

Management/Supervision:

• Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
• Establishes annual goals and objectives for the department based on the organization's strategic goals
• Responsible for achieving organizational performance and retention goals, including timely completion of performance evaluations

Competency, Skills and Abilities:

• Leadership Skills
• Strong ability to co-manage in a multi-site environment
• Independent Thinker and Decision Maker
• Strong analytical and problem-solving skills with attention to detail
• Excellent verbal and written communication
• Excellent customer service skills
• Proficient computer skills and knowledge of Microsoft Office specifically Excel
• Ability to prioritize and manage multiple projects
• Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction

Education and Experience Requirements:

• An associate degree from an accredited college required, bachelor's degree preferred
• Three (3) years' experience in the HME industry is required
• Two (2) years' experience in the Customer Service or Management is required
• Relevant experience in health care administrative, financial, insurance customer services, claims, billing, home health and/or medical terminology training preferred
• Valid and unrestricted driver's license in the state of residence

Physical Demands and Work Environment:

• Work environment will be stressful at times, as overall office activities and work levels fluctuate
• Must be able to bend, stoop, stretch, stand, and sit for extended periods of time
• Subject to long periods of sitting and exposure to computer screen
• Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use
• Must be able to lift 30 pounds as needed
• Excellent ability to communicate both verbally and in writing
• May be exposed to angry or irate customers or patients
• Ability to effectively communicate both verbally and written with internal and external customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.
• Ability to travel as needed

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Other details

• Job Family Manager
• Job Function Operations
• Pay Type Salary
• Required Education High School

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