Quality Manager

Job Description
EBC thinks outside the box and deploys all its know-how to carry out major infrastructure projects: bridges, roads, highways, tunnels, marine installations. Our ability to meet deadlines and budgets as well as our vast expertise in the field allow us to actively participate in large-scale projects such as the Samuel-De-Champlain Bridge, the Rseau Express Mtropolitain (REM) and the Site C hydro-electric power station located near Fort St-John in British Columbia.

Our seasoned team of engineers, project managers, and other specialists also put their energy into the construction of wind farms and to the benefit of hydroelectric projects such as dams, power stations, tunnels, and dikes. EBC is positions as a true leader in this sector. Our range of specialized services has made our reputation in Canada.

EBC is actively seeking a Quality Manager for our Vancouver division where they will utilize their extensive knowledge to contribute to the continued success and growth of the organization. The successful candidate will be stationed at the project site in the Vancouver area. The Quality Manager will be responsible for planning, leadership, coordination and management of QMS implementation on the project. This position reports to the Director of Quality.

Under the direction of the Director of Quality, it is the Quality Manager's responsibility for managing all aspects of the quality processes and programs, and ensure the timely completion and meeting of expectations for all Quality-related projects and elements, while maintaining long-term stakeholder relationships and managing and mentoring junior quality staff and other team personnel.

Key functions include involvement in regulatory QMS audits, review and update of the QMS, development and implementation of new Quality Process documents, management of KPIs, and lessons learned and best practices. The incumbent maintains a relentless focus on quality and continuous improvement with the vision of meeting and exceeding customer needs and expectations, and is highly proficient with the technical, leadership, and communication skills required to manage a complex QMS with autonomy.

Essential Functions include:

• Ensure that the quality processes are in place and refined to provide final closeout of projects;
• Maintain relationships and communication tools as needed with suppliers and other key project personnel to verify that the quality of the supplied materials / services can be reasonably assured;
• Develop and communicate the performance standards and metrics by which the quality will be measured;
• Assist with the oversight of development and implementation of an organizational and responsibility matrix for the Quality team;
• Initiate and assist with the development of new quality protocols and processes;
• Establish and implement KPIs (Key Performance Indicators) for monitoring the Quality system implementation and effectiveness;
• Maintain accountability for communicating, leading, and lagging KPIs to the organization;
• Develop regular status reports for the client and the Quality Director, detailing status of QMS and recommending actions to be taken;
• Establish and maintain relationships with the project consultants, clients, vendors, and key specialist subcontractors, as well as other stakeholders such as design teams, suppliers, and user groups that reflect and support Graham core values;
• Act in a manner of integrity that shows support for the company, its values, and the employees, while maintaining constant focus on meeting or exceeding customer requirements and expectations;
• Execute written correspondence to external parties (clients, partners, government agencies, etc.) on behalf of the company;
• Present information / reports to senior business unit leaders;
• Demonstrate HSE and Quality behaviours that reflect corporate expectations of Zero Incident Culture.

Requirements

• Degree in Construction Management, Engineering, Business, or a related field is preferred, or a combination of relevant trainging and experience;
• Minimum of 10 years of experience. Depending on project size, scope, and complexity, the years of experience may vary and may require an ability to assist with more than one project at a time;
• Completion of 1 or 2 large-scale projects as a Quality Manager and/or experience managing a large organization's QMS;
• Shall be certified as a quality professional from a certifying body, as a minimum successful completion of an ISO 9001 Lead Auditor Course;
• Excellent organizational and planning skills;
• Experience and acumen required to anticipate client requirements, work proactively regarding risk and claim management, and work with full autonomy;
• Excellent written and verbal communication skills;
• Superior presentation skills and verbal / written communication skills;
• Proven relationship-building and business development skills;
• Superior leadership skills with ability and willingness to face challenges, solve problems, and motivate others, while maintaining effective relationships with customers.
• Proficiency using a computer and communication tools such as email, the internet, and Microsoft products;
• Bilingual (an asset), but proficiency in English language with excellent communication skills (written and verbal) is required.

Skills and Attitudes Required / Competencies

• Leadership and autonomy;
• Results driven and quality oriented;
• Strong organizational skills with the ability to multi-task;
• Analytical mind;
• Ability to act quickly and efficiently;
• Discretion and Professionalism;
• Negotiation;
• Excellent communication skills;
• Responsible and honest;
• Structured and methodical.

Benefits

• Competitive salary;
• 4 weeks of annual vacation;
• Flexible group insurance program upon entry;
• Group RRSP with employer contribution to a Deferred Profit-Sharing Plan (DPSP);
• 24-hour access to a virtual doctor (telemedicine);
• Training and development programs;
• Employee assistance program;
• Active social club and health and wellness committee;
• Diverse, innovative and stimulating environment;
• A company built on values of respect, integrity and a job well done;
• Firm recognized as one of Canada's Best Managed Companies.