ONCOLOGY MANAGER

Under the leadership of the Operations Director, the Specialty Pharmacy Oncology Manager, is responsible for the management and coordination of oncology medication case management services within the specialty pharmacy. This role involves providing direction and supervision to the case management oncology team to ensure the key accounts associates performs at the expected levels while ensuring compliance with regulatory standards and providing exceptional patient care.

Responsibilities include but are not limited to:

Team Leadership: Lead, supervise and manage a team of pharmacy technicians performing as case management associates. Provide guidance, mentorship, and training to ensure the team delivers high-quality patient care. Conduct performance evaluations, provide constructive feedback, and identify opportunities for skills enhancement among Key Accounts staff.

Clinical Expertise: Possess specialized knowledge of oncology medications, treatment protocols, and supportive care measures.

Specialty Services: Continuously evaluate and improve services based on patient, medical offices need, medical office staff feedback and top quality outcomes.

Insurance and Reimbursement: Work closely with health insurance companies, specialty pharmacy networks, and patient assistance programs to facilitate ensure agility with patient benefits determination, health insurance coverage and reimbursement for oncology medications.

Quality Assurance and Compliance: Establish and maintain policies, procedures, and protocols to ensure compliance with regulatory requirements, accreditation standards, and oncology patient management best practices. Conduct regular team audits and quality assessments to monitor adherence to standards.

Education and Outreach: Provide education and training to staff on oncology medications, oncology disease state, treatment options, patient management, customer service and supportive care strategies.

Research and Innovation: Stay abreast of advancements in oncology pharmacy practice, including new drugs, treatment modalities, and supportive care interventions. Participate in quality improvement initiatives to contribute to the advancement of cancer care.

Business Development: Collaborate with our sales team, healthcare institutions, oncology practices, and other stakeholders to expand the reach and impact of the specialty oncology pharmacy. Identify opportunities for growth, develop strategic partnerships, and participate in marketing and promotional activities.

Required professional experience & Professional Competencies

Candidate Experience:

• Doctor of Pharmacy (PharmD) degree from an accredited pharmacy program.
• Minimum of 2 years of experience in pharmacy practice, with specialized experience in oncology pharmacy management highly desirable.
• Strong understanding of oncology medications, treatment regimens, and supportive care interventions.
• Strong understanding of the PR Healthcare Systems and managed care dynamics for specialty medications.
• Excellent communication skills, with the ability to effectively interact with patients, healthcare providers, and interdisciplinary team members.
• Proficiency in pharmacy dispensing software, electronic health records (EHR), and other relevant technology platforms.
• Demonstrated leadership abilities, including experience in staff supervision, performance management, and team development.

Candidate Skills:

• Strong interpersonal communication skills, including team leadership, conflict resolution and collaboration.
• Superior written and verbal communication skills.
• Leading change - is open to change and new information and rapidly adapts to new information, changing conditions or unexpected obstacles.
• Strong organizational and time management skills
• Strong people leadership skills - leads people towards meeting the organization's vision, mission, and goals.
• Results driven - exceeds organizational goals and customers' expectations.

Technical Skills:

• Knowledge of Microsoft Office programs (Word, Excel, Outlook) is required.
• Knowledge of CPR+ (preferred)

Languages:

• Ability to communicate effectively in English and Spanish.

required education, training & Licensure/certifications

• Doctor of Pharmacy (PharmD) degree from an accredited pharmacy program.
• Active pharmacy licensure in the state of practice, with additional certifications or licensure related to oncology pharmacy practice preferred.

Physical Requirements

• Must be able to remain in a seated position for a large part of the workday.
• The person in this position needs to occasionally move about inside the office to access other employees, file cabinets, office machinery, etc.
• An employee must be able to talk, hear, and see, and must be able to grasp and reach objects.
• Visual acuity is necessary to read and write handwritten and typewritten materials and view a computer terminal.
• Constantly operates a computer and other office productivity machinery (i.e., a calculator, copy machine, and computer printer). Use of hands (specifically fingers) is necessary for appropriate and efficient computer use.
• Must be able to lift a minimum 10 pounds.

***EEOC F/M/D/V***