Applications Specialist

As a Selux Application Specialist, you will have a unique opportunity to use your diagnostic laboratory experience by collaborating with healthcare professionals and leading integration initiatives in medical device technology. You will be responsible for providing consultancy and implementation support for Selux's current product, which is an innovative and fully automated Antimicrobial Sensitivity Testing system. We strive to create a culture that offers a fantastic opportunity for you to advance your diagnostic expertise and leadership skills and are hiring immediately. This role is remote; however, the preferred area would be the western US. The ideal candidate must have open availability Monday through Friday, with on-call hours possibly needed. 80% or greater travel to customer sites will be required.

Key Responsibilities:

• Act as a specific resource and expert in the functional theory of the Selux system
• Ability to partner with laboratory personnel and collaborate in order to offer them the best possible experience
• Serve as customer contact for the integration of the Selux system in areas related to user interface, consumables, and software
• Expert in using remote and on-site support channels such as web-based chat, e-mail, and video calls
• Ensure that customer concerns are escalated in a timely and precise manner
• Document calls upon completion, or elevate the issue to the next tier of support
• Effectively collaborate with the Field Service, Engineering, Sales, and Marketing teams
• Provide reports for customer issues and document all activity in a manner compliant with company's quality procedures
• cGMP adherence and QMS compliance
• Achievement of objectives through daily actions to support sales growth and customer satisfaction
• Other duties as assigned

Preferred Qualifications:

• Four-year college degree in Biology, Lab sciences, or other related disciplines
• Laboratory background, specifically in the area of Clinical Microbiology
• Medical Technologist Certification
• Must be comfortable with basic software programs, Microsoft OS, and Salesforce
• Demonstrated proficiency working on diagnostic instrumentation
• Ability to sit and stand for extended periods of time and lift a weight up to 50 pounds
• Previous FDA Complaint handling or documentation
• Computer networking and ability to troubleshoot LIS (Laboratory Information System) software
• Exceptional written/verbal communication, organization, and prioritization skills
• Outcome based customer service skills and a positive attitude
• Flexibility and adaptability to change as Selux continues to actively grow
• Customer experience in a commercial organization
• Self-motivation and ability to be a team-player in a highly dynamic start-up environment

Target Salary Range: $85-125K + bonus. Compensation to be determined based on experience.

About Selux:

Antibiotics are lifesaving drugs, but rapidly emerging antimicrobial resistance is threatening that reality. Selux's mission is to preserve the lifesaving efficacy of antibiotics by providing diagnostic results in hours, rather than days, and we are building a multidisciplinary team of talented individuals to help achieve this mission.

Joining the Selux team will give you an opportunity to harness your talent and advance your career by working in diverse groups of high-performing teammates tackling the most important healthcare challenges.

The customers and patients we serve have diverse life experiences and so do we. Selux is focused on hiring talented people from a wide range of backgrounds and providing an environment where everyone feels that they belong. We offer a competitive benefits package including healthcare, 401K match, stock option grants, open paid time off and supportive family leave policies.

Vaccination for COVID-19 is a requirement of employment.

Selux Diagnostics is proud to be an inclusive workplace and an Equal Opportunity Employer.

Our Values

We believe every member of the Selux team is an essential contributor to our vision of preserving the lifesaving power of antibiotics and that our strength lies not only in what we do, but how we do it. These values represent the way that Seluxors approach their work. If you're someone who is relentless, collaborative, and adaptable, Selux might be just the place for you!

• Relentless in the pursuit of our mission: We know that every second counts for patients and we are dedicated to saving lives and fighting antimicrobial resistance.
• Collaboration drives innovation: We're people people through and through. We love to work and play together and believe we are capable of more when we join forces as a community.
• Adapt with grace: The only way to achieve our goals is by staying flexible and positive when faced with uncertainty. We see challenges as opportunities to grow.