Director Engineering

At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will light a fire within you.

Location (ATL, DFW, SLC) Hybrid

The Director Engineering will train, develop, coach and mentor the Engineering Team. This role will oversee the operation of an international team of software engineers, automated testing engineers and devops engineers. The Director Engineer will encourage and maintain a culture of experimentation, evolution and engineering excellence.

So what's this role all about?

• Lead the development, establishment, and application of measures and best practices for people growth and development.
• Build out the metrics that matter to determine promotion or mobility readiness.
• Identify factors in influence and visibility, which assess the real health of the team.
• Create a positive culture to maximize productivity and minimize attrition.

How you will make an impact?

• Utilize performance review cycles to reiterate expectations and discuss methods to achieve and exceed them.
• Act as a strong advocate for quality in the product development process for software engineering.
• Plan and implement systems and processes to fulfill the mission and the goals of the Engineering efficiently and effectively.
• Plan and allocate resources to effectively meet departmental productivity and quality goals.
• Drive business decisions that are financially responsible, accountable, justifiable, and aligned to the execution of our vision and strategy.
• Establish and maintain relevant controls and feedback systems to monitor and ensure the success of the team.

Have you got what it takes?

• 5+ years of managing and developing (ideally service oriented!) Engineering teams
• 10+ years of hands-on Engineering experience delivering enterprise-class, highly distributed, software solutions in Agile environments with an ability to influence, build credibility and bring a strong POV to Engineering groups
• An innate personal interest in technology
• Strong attention to detail and extremely well-organized
• Ability to manage multiple projects with competing priorities
• Demonstrated passion for excellence with respect to Engineering services, education, and support
• Ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
• Provide rough estimates to tasks at a glance and guide conversations with engineers to establish more detailed estimates
• Strong interpersonal skills, demonstrating an ability to work well with and enthusiastically influence teams & stakeholders

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.