Product Trainer/Instructional Designer III

Product Trainer/Instructional Designer III

Universal Instruments is a global leader in the design and manufacture of advanced automation assembly equipment. Our solutions are used to build some of today's high-tech gadgets, and to create the most advanced technologies in the fast-moving electronics industry. From cell phones and tablets to infrastructure, industrial, automotive, military and medical products, our innovative solutions play an integral role in driving the future of technology!

Summary:

Designs/develops product training and performance support solutions. Delivers product training to internal and external customers. Supports Universal's eLearning platform and web module development.

Principal Accountabilities:

• Designs and/or assists with the design of Universal product training courses and/or product support solutions, in accordance with UIC course design standards.
• Participates in product development processes, product support planning and defines training deliverables.
• Champions ease-of-use and systemic product design/support solutions where practical opportunities exist.
• Keeps abreast of product changes and continually improves knowledge/skills as necessary to maintain expertise in all assigned products/courses.
• Maintains Universal Product Trainer Certifications for each assigned course.
• Develops assigned course materials to ensure training effectiveness and communicates design change.
• Delivers product training courses to internal and external customers with a focus on hands-on student performance of course objectives.
• Monitors student satisfaction through review of student survey data and verbal feedback.
• Communicates significant issues to the appropriate department and personnel.
• Independently maintains and/or assists with maintenance of classroom, lab, and equipment to ensure that all are in working order to fully support delivery of training.
• Designs and develops engaging content for asynchronous training, with input from leadership, product trainers, customers, and subject matter experts.
• Supports eLearning team members with design and development of effective instructional web modules.
• Manages the end-to-end development cycle from supporting defined learning objectives to deploying the final eLearning module on an LMS.
• Performs other job-related duties as required.

Minimum Requirements:

• Bachelor's degree in education, instructional design, or technical field.
• 4-7 years of demonstrated technical training and experience in Instructional Design/Development.
• Detail oriented, independent performer, with a passion for customer service excellence.
• Able to analyze complex technical information and identify and document the underlying concepts, which can be used to facilitate learning.
• Familiarity with authoring software such as Storyline 360.
• Understanding of Learning Management Systems (LMS).

Responsibility for Quality Procedures or Direct Product Quality:

• Adheres to Universal Quality System policies and procedures and uses Total Cycle Time principles and standard problem solving tools to continuously improve work processes.

Physical Demands:

• Requires the ability to use a computer on a frequent basis.
• Position requires the ability to understand and interpret detailed documents and drawings.
• Requires the ability to communicate clearly with colleagues and in giving presentations.
• The ability to travel to customer sites or technical conferences may occasionally be required.

Universal Instruments is an EOE/M/F/Vet/Disabled employer

Target Annual Base Pay: $80,000 - $90,000 + Robust Benefits