Broadband Business Development Manager

POSITION SUMMARY

The Broadband Business Development Manager (BDM) will be responsible for onboarding, developing, and supporting broadband dealers in their assigned region(s). The BDM will be the subject matter expert on our Spectrum, Frontier, Windstream, Optimum, and Earthlink programs and services. This position will assist in recruiting Independent Retailers within specified territories, assist them through the application process, and help them develop and grow their business. In addition, this position will be responsible for growing and developing current dealer relationships to obtain sales targets.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform the essential functions and basic duties.

Essential Functions Statement(s)

• Source and Generate leads and prospect in assigned regions.
• Influence and support the recruiting efforts within the assigned region.
• Effectively present the broadband program dealer business opportunities to prospects.
• Train, onboard, and develop new dealers, ensuring their success.
• Be a resource for the team on all broadband services.
• Own the relationship on all top producing accounts within region.
• Provide input to support team Daily Focus Initiatives.
• Assist in Outside Territory Manager identified dealer growth opportunities.
• Provide ongoing training and support to assigned dealers, to include communicating offer updates, commission specials and changes, and overall industry news.
• Support internal teammates continued education on the broadband programs.
• Regular and prompt attendance at work is a primary function and requirement of this position.

POSITION QUALIFICATIONS

Competency Statement(s)

• Accountability - Acceptance of responsibility resulting in anticipation / prevention and problem-solving, which includes identifying problems and issues of varying complexities and finding effective solutions within few guidelines, inside and outside one's job, department, or organization.
• Communication - Actively attend to, convey, and understand the comments and questions of others; shaping and expressing ideas and information with others using the spoken word, as well as expressing ideas and opinions clearly in properly structured, well organized, and grammatically correct reports or documents, utilizing language and terminology that is understandable for the reader.
• Computer Literacy - Effective and efficient use of computers in the working environment.
• Customer Focus - Knowing the internal and external customers' business needs and acting accordingly, anticipating customer needs; giving high priority to service and customer satisfaction.
• Detail Oriented - Pay attention to the minute details of a project or task.
• Ethical / Integrity - Demonstrate conduct conforming to a set of values and accepted standards; be truthful and be seen as credible in the workplace.
• Initiative - Spotting opportunities within your own circle of influence, anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.
• Interpersonal - Get along well with a variety of personalities and individuals; showing consideration for and maintaining good relations with others; acting calmly under stress and strain, and not being hasty or impetuous.
• Reliability - The trait of being dependable and trustworthy, which includes being at work during your scheduled times, arriving on time and ready to perform job functions, and demonstrating accuracy with regards to assigned tasks.
• Safety and Security - Supports and complies with safety and security requirements.
• Time Management - Utilize the available time to organize, follow a systematic method of performing a task and complete work within given deadlines.

Education

• High School Graduate or General Education Degree (GED)

Experience

• Two to four years' related experience in a related role preferred.
• OR three to five years related experience in a partner acquisition role preferred.
• OR General knowledge of business practices and terms.

Computer Skills

• Computer literate in a Microsoft Windows environment.
• Microsoft Outlook - Intermediate level. Must have the ability to perform functions such as composing, sending, forwarding, and replying to messages, attaching computerized files, utilizing calendar and task reminders, viewing several calendars, sharing calendars, creating, and sending meeting requests, and creating contact lists.
• Microsoft Excel - Intermediate level. Must have the ability to perform functions such as creating a spreadsheet, formatting a spreadsheet, using the formula bar to perform various functions, importing/exporting documents, and calculating numbers.
• Microsoft Word - Intermediate level. Must have the ability to perform functions such as changing margin settings, page orientation, and paper size, insert headers, footers, and non-text objects.
• Internet Explorer or other web browsers - Intermediate level. Must have the ability to perform functions such as navigating through websites via hyperlinks and searching websites using various search engines.
• General knowledge of how to use a calculator, scanner, copy machine, fax machine, printer, telephone, and various standard office equipment.
• Work experience using Salesforce, Tableau, and Zoom is a plus.

Certificates & Licenses

• None

Other Requirements

• Neat and professional appearance and demeanor.

• Proficient in intermediate mathematical skills such as adding, subtracting, dividing, multiplying, and calculation of fractions, percentages, ratios, and measurements.
• Primary language used to perform this job is English. Bilingual in Spanish is a plus.

PHYSICAL DEMANDS

Physical Demands

Lift/Carry

Stand

O

10 lbs or less

O

Walk

O

11-20 lbs

N

Sit

C

21-50 lbs

N

Handling / Fingering

C

51-100 lbs

N

Reach Outward

F

Over 100 lbs

N

Reach Above Shoulder

O

Push/Pull

Climb

O

12 lbs or less

O

Crawl

N

13-25 lbs

N

Squat or kneel

N

26-40 lbs

N

Bend

O

41-100 lbs

N

Key

N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

• Vision (Near)

WORK ENVIRONMENT

• Inside, air conditioned and heated office environment with cubical work areas.
• Occasionally exposed to moderate noise levels as the work areas are arranged in a cubical environment with several surrounding co-workers speaking to customers.

DISCLOSURE

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.