Behavioral Health Provider Network Account Executive

The Behavioral Health Provider Network Account Executive is responsible for building, nurturing, and maintaining positive working relationships between the Plan and its contracted Behavioral Health providers. Assigned provider accounts may include single or multiple practices in single or multiple locations, integrated delivery systems or other provider organizations. The Behavioral Health Account Executive maintains in depth understanding of Plan's contracts and provider performance and needs, identifying, developing, and conducting relevant and tailored provider orientation sessions, making educational visits, and working to resolve provider issues.

Responsible for monitoring and managing provider network by assuring appropriate access to services throughout the Plan's territory in keeping w/ State and Federal contact mandates for all products. Identifies, contacts, and actively solicits qualified providers to participate in Plan at new and existing service areas and products, assuring financial integrity of the Plan is maintained and contract management requirements are adhered to, including language, terms, and reimbursement requirements. Maintains complete understanding of Plan reports and metrics and uses them to evaluate the performance of assigned providers/practices/facilities, determining, communicating, and implementing plans for providers to improve performance and measuring ongoing performance. Uses data to develop and implement methods to improve relationships.

Assists in corrective actions required up to and including termination, following Plan policies and procedures. Supports the Quality Management department with the credentialing and re-credentialing processes, investigation of member complaints and any potential quality issues. Maintains a functional working knowledge of Facets, including the provider database and routinely relays information about additions, deletions, or corrections to the Provider Maintenance Department. Maintains and delivers accurate, timely activity and metric reports as required. Identifies and maintains strong partnerships with appropriate internal resources and stakeholders.

Responsibilities:

• Works with Behavioral Health providers that have a complex or higher number of multiple practice locations and multi-specialty practices and multiple providers.
• A total provider practice annual pay amount over $1M
• Those that impact a total member population of a minimum of 5,000 or more. The appropriate minimum number of member population impact for the network executive II level is determined by each Plan according to their business environments.
• Responsible for managing an ongoing Provider Network Management organization project or program.
• Will develop/implement/manage programs and projects that support/impact high dollar and prominent member provider groups.
• Responsible for participating or independently developing and implementing Behavioral Health Provider Network education programs and materials (both internal and provider targeted) and is assigned to train, mentor and support new AE's.

Key Requirements

• Experience working with Behavioral Health Providers required.
• Bachelor's Degree.
• 3 to 5 years' experience in a Provider Services position working with Behavioral Health providers.
• 5 to 10 years' experience in the managed care/health insurance industry with demonstrated strengths in: knowledge of Plan policies and procedures related to provider contracting, provider credentialing, provider billing and payment, provider incentive programs and other key State and Federal regulatory requirements related to providers, claim adjudication systems, provider file database requirements and relevant software applications; working independently and managing complex projects and programs both as an independent owner and team leader, training and mentoring skills, interacting at an executive level internally and externally.
• Substantive Account Executive experience with high impact, high dollar, extremely visible and critical provider groups.
• Medicaid experience required.
• Strong leadership skills and ability to navigate change.
• Ability to work cross-functionally, problem solve and navigate efficiently through bureaucracy.
• Working knowledge and proficiency with Microsoft Office products.
• Ability to manipulate spreadsheets and data in Microsoft Excel.
• Excellent listening skills.
• Strong verbal and written communication skills.
• Detailed oriented with strong organizational and time management skills.
• Self-motivated.
• Scheduling, planning and follow-up skills.
• Ability to interface effectively with a diverse population.
• Ability to work independently and with teams.
• Broad knowledge about the community, specific health issues and health and social service systems.

About the hiring group...As part of the AmeriHealth Caritas DC Clinical Support team, you will be responsible for engaging the member and providers to assess, plan and establish individual member goals.
Benefits We Offer: We provide an industry-competitive benefits package to include:

• Medical/Dental/Vision Insurance w/Health Savings Accounts (HSA)
• Flexible Spending Account(s) (FSA)
• 401(k) Retirement Plan
• Paid Holidays, Vacation, & Sick Leave
• Professional Training & Development Reimbursement

Enlightened is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.