Unified Communication Consultant
Apply NowCompany: West Advanced Technologies (WATI)
Location: Los Angeles, CA 90011
Description:
Unified Communication Consultant
Los Angeles, CA
12+ months
Description:
Lead the planning, securing, and forecasting of Enterprise UC initiatives. Lead the efforts required to solve for, architect, implement and operate new UC solutions and technologies into the enterprise, and ensure collaborative environment is highly available and functions as a mission critical service. Define and create a well-organized quality UC system architecture that will promote reliability and ease of maintenance. Lead the integration and interoperability of UC with multiple applications and platforms. Drive process improvement, deliver efficiency, and provide specifications of existing UC architecture to which solutions are defined, managed, and delivered. Hands on experience with Unified Communication Audio, Video technologies and Cisco Networking technologies. Provide support and assistance in UC fault isolation and performance management processes. Design and implement monitoring and reporting that exposes quality metrics necessary to measure the performance and effectiveness of Enterprise UC services, and to support decisions for continuous improvements. Provide real-time assistance to UC Multimedia Operations staff and troubleshooting efforts. Liaison with internal and external technical resources to define optimum solutions to difficult challenges. Maintain and provide guidance related to coming trends in UC technologies and methods of delivering a future-focused customer centric collaborative environment. Develop and maintain comprehensive technical documentation pertaining to the design, standards, implementation, assessment, and analysis of Enterprise UC services. Provide training, webinars, and user guides as necessary to customers. Communicate proactively and effectively with customers.
Experience Required:
7+ years of experience working with Cisco Emergency Responder (CER), Cisco Unity Connection (CUC), Cisco Presence Server (IM&P) and Cisco Unified Contact Center Enterprise (UCCE) 5+ years leading UC technology initiatives in global enterprises 5+ years' experience with the following UC solutions - Polycom, Cisco, Avaya, and vBrick Expert knowledge in UC and how it works in a collaborative environment over switching, routing, firewall, balancers, cloud, MPLS, QoS and WAN technologies, along with the ability to document this using Visio and office documentation processes. 5+ years hands on experience with products: Cisco CUCM, CMM, CMS, TMS, Expressway, Webex. Microsoft Teams. 5+ years' experience in routing protocols addressing, services virtualization, and integration/collaboration strategies for enterprise architectures
Bachelor's degree in Computer Science, Management Information Systems, or related field and 7 years related experience or Master's degrees in in Computer Science, Management Information Systems, or related field and 5 years related experience skillset equivalence to Cisco CCNP Collaboration with a focus on Design and Planning. Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) Collaboration on Telepresence/Video.
Regards
Naresh Damagalla
West Advanced Technologies, Inc
Serving government agencies for 22 Years
www.wati.com
Los Angeles, CA
12+ months
Description:
Lead the planning, securing, and forecasting of Enterprise UC initiatives. Lead the efforts required to solve for, architect, implement and operate new UC solutions and technologies into the enterprise, and ensure collaborative environment is highly available and functions as a mission critical service. Define and create a well-organized quality UC system architecture that will promote reliability and ease of maintenance. Lead the integration and interoperability of UC with multiple applications and platforms. Drive process improvement, deliver efficiency, and provide specifications of existing UC architecture to which solutions are defined, managed, and delivered. Hands on experience with Unified Communication Audio, Video technologies and Cisco Networking technologies. Provide support and assistance in UC fault isolation and performance management processes. Design and implement monitoring and reporting that exposes quality metrics necessary to measure the performance and effectiveness of Enterprise UC services, and to support decisions for continuous improvements. Provide real-time assistance to UC Multimedia Operations staff and troubleshooting efforts. Liaison with internal and external technical resources to define optimum solutions to difficult challenges. Maintain and provide guidance related to coming trends in UC technologies and methods of delivering a future-focused customer centric collaborative environment. Develop and maintain comprehensive technical documentation pertaining to the design, standards, implementation, assessment, and analysis of Enterprise UC services. Provide training, webinars, and user guides as necessary to customers. Communicate proactively and effectively with customers.
Experience Required:
7+ years of experience working with Cisco Emergency Responder (CER), Cisco Unity Connection (CUC), Cisco Presence Server (IM&P) and Cisco Unified Contact Center Enterprise (UCCE) 5+ years leading UC technology initiatives in global enterprises 5+ years' experience with the following UC solutions - Polycom, Cisco, Avaya, and vBrick Expert knowledge in UC and how it works in a collaborative environment over switching, routing, firewall, balancers, cloud, MPLS, QoS and WAN technologies, along with the ability to document this using Visio and office documentation processes. 5+ years hands on experience with products: Cisco CUCM, CMM, CMS, TMS, Expressway, Webex. Microsoft Teams. 5+ years' experience in routing protocols addressing, services virtualization, and integration/collaboration strategies for enterprise architectures
Bachelor's degree in Computer Science, Management Information Systems, or related field and 7 years related experience or Master's degrees in in Computer Science, Management Information Systems, or related field and 5 years related experience skillset equivalence to Cisco CCNP Collaboration with a focus on Design and Planning. Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) Collaboration on Telepresence/Video.
Regards
Naresh Damagalla
West Advanced Technologies, Inc
Serving government agencies for 22 Years
www.wati.com