Economic Services Program Manager (Human Services Manager)

Salary: See Position Description

Location : New Hanover County, NC

Job Type: Full-Time

Job Number: 202400164

Department: SOCIAL SERVICES

Opening Date: 05/30/2024

Closing Date: Continuous

Position Information

New Hanover County is seeking an experienced Human Services Program Manager for the Economic Services unit of the Department of Social Services. This position oversees programs that offer state and federal aid and assistance to County citizens, specializing in Medicaid programs. Typical duties include

• Analyzing the impact of policy on clients and staff and developing plans for implementing change.
• Preparing reports detailing department and staff activities to aid in the formation of the department budget.
• Monitoring the availability of funding for specific services.
• Assisting in the development and evaluation of program goals and objectives.
• Collaborating with community partners to fully address the needs of clients.
• Representing the department on various committees and work groups within the County government system and with outside community partners.
• Providing information regarding department activities to various County agencies and private service groups by addressing media inquiries.
• Assisting with the preparation of the department budget by assessing current departmental workload requirements, and anticipated program changes.
• Troubleshooting client-related issues with staff.
• Ensuring tools, resources, and training necessary are available to correctly assess, instruct, and authorize benefits for all Economic Services Programs.
• Ensuring that agency, state, and federal standards in eligibility determination are maintained.
• Instructing subordinate staff on policy interpretations to ensure conformity with regulations.
• Guiding staff through a strength-based solution-focused process to resolve difficulties that may arise.
• Initiating community outreach in order to increase participation in all Economic Services Programs and provides community education on all programs available for services.
• Acting as a point of contact for internal and external audits.
• Performing work with regular and predictable attendance consistently meeting the scheduling needs as required by the county.

Working for New Hanover County's Health and Human Services Agency:

New Hanover County's Consolidated Human Services Agency is a single county agency that provides any combination of Public Health and Social Services throughout the county. The agency is a part of a dynamic, professional county organization with a clear vision as a vibrant, prosperous, diverse coastal community, committed to building a sustainable future for generations to come. Ideal candidates for the agency have excellent customer service, organizational and computer skills, the ability to problem solve and make critical decisions, and above all, an overwhelming desire to serve the citizens of our county.

New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, equity, innovation, integrity, stewardship, and accountability guide the way we conduct ourselves and deliver services to our customers. Supported by the work of our Office of Diversity and Equity, New Hanover County celebrates diversity in our employees' backgrounds, beliefs, identities, and abilities, and supports equitable and inclusive policies and growth opportunities. Our talented team has a passion for providing care and services that effect change in the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.

Living in New Hanover County, NC:New Hanover County offers an exceptional quality of life with its picturesque coastal location. Enjoy the stunning beaches, water activities, and a variety of recreational opportunities right at your doorstep. Immerse yourself in the vibrant local culture, indulge in diverse dining experiences, and explore historical landmarks. The county is known for its strong sense of community, excellent schools, and a thriving arts scene. With a focus on good governance and a commitment to customer service, New Hanover County provides an ideal environment for both personal and professional growth.

Hours: 8:00 AM - 5:00 PM, Monday - Friday.
Must be available to report for emergency work assignments during emergency situations.

Employment Type:Full-time, Exempt

Salary Information:The hiring range for this position is $62,126 - $83,870 plus a competitive benefits package. Salary will be determined based on qualifications, internal equity, budget, and market considerations. The salary range for incumbents in this position is $62,126 - $105,615. New Hanover County Offers:

• Employer paid 401k contributions;
• Retirement plan through the NC Retirement system;
• Flex time and telework availability, depending on your position;
• Paid sick and personal leave + 13 paid holidays per year;
• Paid parental leave;
• Paid community services leave to give back to our community;
• Education leave to obtain a degree within your line of work;
• Medical, dental, and vision insurance + many other insurance options;
• Onsite, employer-paid health and wellness center;
• Professional development trainings & leadership initiatives;
• Opportunities to make a difference in your community;
• And so much more!

Please check out our careers page at for more information on why New Hanover County is a great place to work.
Qualifications

Minimum Qualifications
Bachelor's Degree in a Human Services field and five (5) years of progressively responsible experience in human services or economic services, including two (2) years of supervisory experience. Relevant experience may substitute for degree requirements. Must have problem-solving and interpersonal skills sufficient to interact with diverse groups of people, excellent computer skills, organizational skills, and written and verbal communication skills.

Desired Qualifications

• Knowledge and expertise in economic assistance programs administered by Social Services departments in North Carolina, specifically Medicaid programs and policies.
• Familiarity with state and federal aid programs and guidelines.
• Ability to proactively problem solve and apply innovative solutions.
• Proven experience modeling and supporting effective supervisory practices.
• Ability to multi-task and meet varying deadlines.
• Knowledge and experience preparing and monitoring budgets.
• Knowledge and experience in data analytics and regulatory program evaluation.
• Ability to generate and interpret reports through NC FAST.
• Ability to build relationships with stakeholders in the community and across the wider organization.
• Ability to analyze policy change impacts and develop implementation plans.
• Experience in preparing detailed reports and monitoring funding availability.
• Knowledge and experience applying project management skills and techniques.
• Ability to hold sensitive information with a high level of confidentiality and integrity.
• Ability to communicate and present ideas in a clear, concise, and professional manner both verbally and in writing.

Licenses/Certifications

None required
Other Information

Application Deadline: This position is open until filled. Priority consideration will be given to applications received through Monday, June 24, 2024 so apply today!

Applicant Information:After the closing date for this position, applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for.All updates regarding an application can be viewed through your applicant portal.

New Hanover County offers a competitive benefits package designed to encourage and support your health, well-being and productivity to include

• Employer paid 401k deferred compensation contributions (5% for sworn law enforcement and 2.5% for all other benefits eligible positions);
• Retirement plan through the NC Retirement system;
• Paid sick and personal leave + 13 paid holidays per year;
• Paid parental leave;
• Paid community services leave to give back to our community;
• Education leave to obtain a degree within your line of work;
• Medical, dental, vision insurance + many other insurance options;
• Employee assistance program;
• 100% employer paid long term disability;
• Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist;
• Professional development trainings & leadership initiatives;
• Opportunities to make a difference in your community;
• And so much more!

Benefit options for eligible positions include medical, dental, elective supplemental insurance options including short-term disability, vision, flexible spending accounts, voluntary term life, cancer, accident, and critical illness policies. Employees who elect medical and dental insurance within the specified timelines provided during on-boarding, will have coverage effective on their date of hire. For more information about New Hanover County benefit options, including our benefit rates, please click

Please check out our careers page at for more information on why New Hanover County is a great place to work.
Note: All positions listed as temporary, casual part time, volunteer, and intern are not eligible to receive benefits. Part-time position with fewer than 20 scheduled hours per week will not include benefits.

01

Please indicate which of the following best describes your highest level of education as relevant to this position.

• Master's Degree or higher
• Bachelor's Degree
• Associate's Degree
• High School Diploma or GED
• None of the above

02

If you indicated that you have a degree beyond a high school diploma/GED, please specify the specific discipline your degree is in.

03

How many years of progressively responsible economic services experience do you have?NOTE: If you state you have experience, this experience must be listed in the work experience portion of the application.

• 9 or more years of of progressively responsible economic services experience.
• 8 but less than 9 years of progressively responsible economic services experience.
• 7 but less than 8 years responsible economic services experience.
• 6 but less than 7 years of progressively responsible economic services experience.
• 5 but less than 6 years of progressively responsible economic services experience.
• 4 but less than 5 years of progressively responsible economic services experience.
• 3 but less than 4 years of progressively responsible economic services experience.
• Fewer than 3 years of progressively responsible economic services experience.

04

Do you have experience working in a state or county Department of Social Services?

• Yes
• No

05

Please indicate your years of experience supervising employees in a professional setting.NOTE: If you state you have experience, this experience must be listed in the work experience portion of the application.

• 3 years or greater
• 2 years but fewer than 3
• 1 year but fewer than 2
• Less than 1 year
• No supervisory experience

06

Please check the public assistance programs in which you have experience.

• Food and Nutrition (Food Stamps)
• Family & Children's Medicaid
• Adult Medicaid
• Work First Family Assistance
• Day Care
• Long Term Care / Special Assistance
• Program Integrity
• No experience with the above public assistance programs

07

Please indicate your proficiency with policies and guidelines for administering Medicaid economic assistance programs.

• No knowledge of policies and guidelines for administering Medicaid economic assistance programs.
• Beginner/basic knowledge of policies and guidelines for administering Medicaid economic assistance programs.
• Some knowledge but not expert knowledge of policies and guidelines for administering Medicaid economic assistance programs.
• Expert knowledge of policies and guidelines for administering Medicaid economic assistance programs.

08

Do you have experience using tools to measure and analyze agency performance?

• Yes
• No

09

Do you have experience using NC FAST?

• Yes
• No

10

Describe your experience with building and maintaining strong working relationships with community partners.

Required Question