EXECUTIVE DIRECTOR, EMERGENCY AND OBSERVATION

POSITION SUMMARY:

Directs and oversees all activities of the Emergency Department, Clinical Decision Unit/Observation, ad Vascular Services at Carroll Hospital Center, in order to ensure quality patient care. Participates in the formulation, revision, interpretation and administration of the vision, philosophy, policies, and procedures of the Patient Care Services Division. Collaborates with the Vice President of Patient Care Services toward the accomplishment of the objectives of the division, the Hospital, and other LifeBridge facilities. Unified by the core purpose of creating a healthier community one person at a time, the members of the Division of Patient Care Services commit themselves to sustaining a culture focused on achieving optimal patient outcomes. Each employee is obligated to deliver highly reliable care while adhering to all National Patient Safety Goals. This occurs within a learning environment that is supportive and just, where each employee is valued for their contribution to the collective safety of patients, staff, and visitors.

ESSENTIAL FUNCTIONS:

• Plans, organizes and evaluates processes required for the delivery of high quality patient care and excellent patient experiences.
• Mentors and coaches managers and staff in leadership skills and critical thinking abilities, to ensure professional growth and effective leadership of department(s).
• Ensures adherence to hospital and departmental policies and procedures as well as compliance with external licensing, accreditation and regulatory bodies.
• Ensures the establishment of employee work groups, providing a framework for employee participation in clinical decision-making.
• Responsible for hiring and retaining high performing staff, as well as ensuring that the department is appropriately staffed.
• Leads staff and serves as the champion of change through organizational transitions
• Prepares statistical and narrative reports concerning the activities and evaluations of programs and services offered.
• Consults with other healthcare personnel and organizations to keep informed of trends in healthcare, management, patient care practices, hospital activities, and new programs in order to integrate new concepts and practices into operations.
• Designs, implements, and monitors systems necessary for management of patient care in a timely and satisfactory manner.
• Establishes annual and long term goals and strategic plans for the Emergency Department.
• Promotes shared decision-making and fosters staff empowerment.
• Displays a commitment to the value of teamwork by building strong relationships with patients, families, co-workers, and the surrounding community, and by being cooperative and collaborative in the performance of responsibilities to promote a unified and spirited workplace.
• Establishes and uses appropriate communication channels to inform staff of Hospital activities and plans in a timely manner.
• Employs effective engagement strategies and team building skills to promote good staff relations.
• Develops and maintains collaborative relationships with medical staff and other departments to improve service and enhance quality.
• Actively participates in the budgeting process and in budget monitoring/corrective action process to meet respective targets.
• Builds a culture of accountability that supports our drive for excellence and promotes a focus on outcomes.
• Collaborates with staff on the-performance improvement process for the ED and other divisions/departments.
• Monitors performance of division/department/service area and oversees or performs data collection and reporting on unit performance. Analyzes information and implements appropriate corrective actions.

QUALIFICATIONS AND REQUIREMENTS:

• Master's degree required
• Registered Nurse (RN) License; American Heart Association CPR BLS
• CEN, ENCP, TNCC certs preferred
• 7+ years of experience
• Must have current Emergency Department experience