TOTAL JOINT NAVIGATOR

Main Function

Under the direction of the Pre/Post Manager the Total Joint Navigator is responsible and accountable for planning, organizing, and monitoring operations of the Total Joint Replacement Program's Day to day responsibilities to achieve and improve patient through-put, outcomes, provisions of care and services. As the clinical experience liaison for the patient, caregivers, families, and physician offices this position is responsible for planning, coordination, integration, education, and the ongoing evaluation of delivery of care to the specialty orthopedic population in need of total joint replacement across the ASC service area. The Navigator is responsible for assuring delivery of integrated, orthopedic care from the initial contact with the patient, pre-operative, peri-operative and post-operative settings. The total Joint Navigator drives care coordination by actively providing consultative screening, evaluation, and education of appropriate patients to direct and enhance access to ASC services and improve patient, family, and physician satisfaction.

Duties and Responsibilities

1. Philosophy

Supports the facility's ideology, mission, goals, and objectives

Performs in accordance with the facility's policies and procedures

Follows the facility's standards for ethical business conduct

Conducts self as a positive role model and team member

Recognizes patients' rights and responsibilities and supports them in performance of job duties

2. General

Participates in facility committees, meetings, in-services, and activities

Punctual and comply with attendance guidelines

Gets along well with all employees and respects the rights of other employees

Demonstrates resourcefulness, independent thinking and seeks additional challenges and opportunities. Seeks to create new methods, techniques and processes.

3. Communication

Communicates effectively and professionally with vendors, physicians, coworkers, patients and visitors

Interacts with others in a positive, professional, respectful, and considerate manner

4. Financial practices

Uses facility resources appropriately and avoids wasteful practices

Reports wasteful practices

Analyzes work area and makes recommendations for potential cost-effective improvements

5. Compliance program

Assists in the implementation and maintenance of the organization's adopted compliance program

Performs according to established compliance policies and procedures

6. Performance-improvement program

Contributes to the progress and development of the organization's adopted performance-improvement program, policies, and procedures

Performs according to established performance-improvement policies and procedures

7. Safety/risk-management program

Adheres to safety policies and procedures in performing job duties and responsibilities

Reports observed or suspected safety violations, hazards, and policy/procedure noncompliance to the safety officer or other designated person

Complete annual education requirements

8. Professional competence

Participates in continuing education and other learning experiences

Shares knowledge gained in continuing education with staff

Maintains membership in relevant professional organizations

Seeks new learning experiences by accepting challenging opportunities and responsibilities

Welcomes suggestions and recommendations

9. Regulatory

Remains current on all applicable state and federal laws, rules, regulations, professional standards and accreditation standards

Submits required reports on a timely basis

In collaboration with the Pre/Post Manager and Quality manager interprets and recommends implementation of policies, procedures, regulations, programs and recommended practices to ensure requirements are met

10. Duties and Responsibilities

Responsible for the overall administration and operations of the Total Joint Program under the direction of the Pre / Post Manager

Ensures the timeline and key deliverables of the implementation plan are achieved

Works in collaboration with physicians and physician office personnel for marketing and outreach to conduct community education to increase awareness and grow market share.

Conducts pre-surgery education classes for patients and caregivers

Conducts face-to-face evaluation of patient and ensures patient meets admission criteria for ASC

Works closely with Anesthesia to ensure face-to-face evaluation takes place.

Provides discharge instructions to the total joint patient and family on day of surgery

Coordinates all aspects of home care related to Home Health, DME and PT and ensures all meet DOS criteria

Works with Managers to ensure patient satisfaction and quality of care throughout patent experience

Accountable to maintain education materials to educate patient, caregivers, physicians, office staff and ASC staff to ensure optimal care of patient

Works closely with surgeons to ensure protocols are followed and educational materials are current

Works in conjunction with BHC Total Joint Program to ensure standardization as much as possible

Works with Clinical Managers to develop, define and evaluate competencies to ensure staff is knowledgeable and able to care for total joint patients throughout the patient experience.

Maintains a flexible schedule as necessary to meet patient needs

Participates in development, implementation and evaluation of Total Joint Program mission and goals

Serves as liaison and subject matter resource to physicians, staff, patients, families and professional organizations to ensure optimal patient care is provided

Works closely with QA Coordinator to develop data collection methods and processes for tracking and trending quality outcomes

Works as a mentor for professional practice and clinical team development related to total joint procedures

Demonstrates age appropriate care across lifespan with emphasis on adult needs

Participates in appropriate clinical meetings and committees to ensure continuum of care

Communicates professionally with patients, caregivers, surgeons, physicians, vendors and staff

Adheres to the Credo and Policies and Procedures of the ASC.

Performs other duties as assigned

Check and respond to emails in a timely and efficient manner

Works closely with the Pre/Post Manager, Director of Nursing and Administrator to promote the facility

Qualifications

Bachelor's degree in related field required

Graduate of accredited school of nursing

Current Florida Registered Nurse License

Current BLS, ACLS

Advanced Certification preferred (required within 18 months of hire)

Ability to generate reports and patient materials related to total joint program

Requirements

Strong knowledge of computers and MS Office programs

Previous experience in start-up of program (Dialysis, Home Health, etc.) a plus

Ability to generate reports and patient materials related to total joint program

Strong ethical and moral character references

Excellent Leadership and communication skills