Operations Manager

Operations Manager

Reports to:

Branch Manager

Pay Grade:

O7

Classification:

Full-time

Division:

Operations

Function:

Operations

Sub-Function:

Operations Manager

Date:

June 2024

FLSA Status:

Exempt

Job Summary

As an Operations Manager at NTS, you will leverage your leadership skills to coordinate and direct the overall delivery of quality service to maximize branch productivity and logistics. By working closely with the Branch Manager, you will ensure safety, world-class customer service, and standard process compliance to ensure effective and efficient operations.

Key Responsibilities

• Support Branch Manager in implementing actions to achieve financial objectives.
• Reviews and analyzes business performance using plan data and recommends decisions/approaches to address key operational opportunities and levers, including route sales growth optimization, pricing actions, product inventory, and labor costs, which would positively impact the business.
• Responsible for recruiting, hiring, training, coaching, and counseling staff and front-line personnel to provide ongoing support and development.
• Optimize core processes and positively influence client relationships and business opportunities.
• Owns and fosters effective communication at all levels of the organization.
• Ensures daily operations are maintained as scheduled.
• Responsible for performance management of direct staff including Inside Sales Reps, Drivers, and other staff as applicable.
• Assist the Branch Manager in ensuring compliance with all company policies.
• May fill in during the absence of the Branch Manager.
• Oversees rental operations and directs and checks daily paperwork flow related.
• Communicates with sales personnel regarding jobs, quotes, problems, etc.
• Oversees maintenance and/or repair of Company vehicles.
• Ensure Safety training & protocols are followed and implemented at the branch.
• Available on a 24-hour basis for customer needs and facility security alarm situations.
• Other responsibilities as assigned.

Knowledge and Skills

• Excellent verbal and written communication, attention to detail, and organizational skills.
• Ability to work independently and apply sound judgment to a variety of situations.
• Strong collaboration and presentation skills.
• Strong mechanical aptitude and time management skills.
• Emotional Intelligence and influential leadership skills.
• Basic Knowledge of principles of 6s to accurately optimize processes.
• Excellent customer service and organizational skills.
• Proficient knowledge in Microsoft Office.

Qualifications

Bachelor's degree preferred.

Minimum (4) four years of experience in operations in manufacturing or the construction industry is preferred.

Must have a valid driver license.