Quality and Revenue Enhancement Manager
Apply NowCompany: Silver Ventures, Inc.
Location: San Antonio, TX 78228
Description:
Our vision is that Pearl is the pioneering Plazamaker of North America through creating places and experiences to cultivate human connectedness. Every person who joins our organization is invited to join us in pursuing this vision and making Pearl the place to be.
As Pearl continues to grow and expand our offerings, Pearl is expecting growth in people living, working, and enjoying all that is available in the neighborhood. Our team will add services to our portfolio in pursuit of the continued innovation and the service level that is associated with Pearl. While recognizing this growth, we will continue to focus on sustainability by providing solutions that can transform San Antonio and the commercial real estate industry.
Summary/Objective
The Quality Manager is accountable for creating and driving Pearl's initiatives to make Pearl the best place to own a restaurant or shop in North America. Through developing critical partnerships and providing best in class tools to our operators, the Quality Manger will be a powerful partner to support the business success and profitability of our operators.
In partnership with internal stakeholders, the Quality Manager will create processes and the regular communication structure to ensure that Pearl restaurants and retailers understand their business performance, track trends, and respond quickly to opportunities that enable them to consistently operate with quality and excellence.
Essential Functions
Leadership and Communication
Quality Initiatives
Competencies
Required Education and Experience
Preferred Experience
Preferred Certifications
As Pearl continues to grow and expand our offerings, Pearl is expecting growth in people living, working, and enjoying all that is available in the neighborhood. Our team will add services to our portfolio in pursuit of the continued innovation and the service level that is associated with Pearl. While recognizing this growth, we will continue to focus on sustainability by providing solutions that can transform San Antonio and the commercial real estate industry.
Summary/Objective
The Quality Manager is accountable for creating and driving Pearl's initiatives to make Pearl the best place to own a restaurant or shop in North America. Through developing critical partnerships and providing best in class tools to our operators, the Quality Manger will be a powerful partner to support the business success and profitability of our operators.
In partnership with internal stakeholders, the Quality Manager will create processes and the regular communication structure to ensure that Pearl restaurants and retailers understand their business performance, track trends, and respond quickly to opportunities that enable them to consistently operate with quality and excellence.
Essential Functions
Leadership and Communication
- Develop and foster powerful partnerships with all restaurant and retail operators and internal stakeholders to facilitate collaboration on quality initiatives.
- Regular meetings with operators to lead the review and analysis to review financial, operational, and qualitative performance.
- Communicate up to Pearl's Leadership team to provide insights and recommendations that drive efficient and timely decision-making regarding tenant actions.
- Collaborate with Silver Marketing to:
- Develop standard revenue reports that highlight activity and sales trends at Pearl and in each operator's business. Provide analysis of Pearl and industry activity to help inform business decisions for Pearl and operators.
- Identify inconsistencies in the Pearl guest experience and identify action plans that will enhance consistency.
Quality Initiatives
- In partnership with other internal stakeholders, develop and implement a quality program for Pearl, restaurants, and retailers focused on key areas including:
- Sales of restaurants and retailers
- Guest experience to include sentiment analysis, ratings, and survey results
- Reviews of facilities to include assessment of compliance with lease and property standards
- Review of health and sanitation standards for restaurants
- Analysis of traffic data at Pearl and in restaurants/retailers through use of parking, heat map, cell phone, and transaction level sales data as applicable
- Creation of action plans to address identified deficiencies and lead to timely resolution
- Provide data gained from quality initiatives to Hospitality Academy for us in the development of training programs and curriculum.
- Determine the use of and create a process for secret shopper programs at to assess the quality of operations on the ground floor of Pearl.
- Identify and share best practices between operators and Pearl associates.
Competencies
- Strong attention to detail
- Excellent verbal and written communication skills
- Strong analytical skills and ability to make meaning of data
- Ability to multi-task and work well under pressure and within deadlines, flexibility and desire to work in a growing, developing environment, positive attitude.
Required Education and Experience
- Bachelor's degree in business administration or equivalent experience
- Understanding of business concepts and financial metrics for restaurant and retail businesses
- 3-5 years' experience working in hospitality industry with an emphasis on management of food and beverage concepts
- Experience using data to develop actions plans
- Demonstrated ability to develop strong working relationships with internal and external stakeholders
- Knowledge and/or experience in enforcing food health safety regulations
Preferred Experience
- Working with small business operators
Preferred Certifications
- TABC Manager's Awareness Program Certification
- Texas Food Safety Manager Certification