Manager, System Administrator (Minneapolis, MN)

Manager, System Administrator (Minneapolis, MN)

Department: Behaviors, Execution and Foundation

Employment Type: Full Time

Location: Minneapolis, MN

Reporting To: Angela Tan

Description

We're SmartThings, one of the leading IoT ecosystems in the world, creating the most effortless way for anyone to create a smart home. As a wholly owned subsidiary of Samsung, our corporate offices are based in Minneapolis and the Bay Area.

More than 270 million people worldwide use SmartThings to control and manage their connected life. SmartThings delivers simple, powerful experiences across Samsung's leading portfolio of phones, TVs, and appliances, and we offer the most versatile smart home experience as an open platform with a rich partner ecosystem. As a founding member of Matter, we are a leader in the industry to help make smart homes more secure, reliable and seamless to use.

Like the smartphone revolution, smart home technology is transforming the way we interact with the world around us. With SmartThings products, we're reducing global emissions, improving service industries, and creating a safer, smarter planet. Come be a part of the transformation with us! Do the SmartThings!

About The Team

SmartThings is seeking an experienced and highly skilled hands-on System Administrator Manager to join the team. As the manager, you will oversee the day-to-day operations of our IT personnel and the Cloud Administrator and ensure the smooth operation of our infrastructure.

Key Responsibilities

• Lead our small IT team, which includes local team members in our Minneapolis, MN office and Mountain View, CA office
• Lead our Cloud Administrator
• Engage and develop members of the team and team practices
• Hands-on with IT tasks and cloud systems administration
• Enable high availability for remote and onsite of client's computing and networking infrastructures as needed
• Prepare cost benefits analysis reports when upgrades are necessary, continuously analyzing vendors to ensure they offer the best possible service and value for company needs
• Work with internal customers at staff and management levels to understand technology needs, be responsive in finding solutions, and support their needs
• Manage corporate tooling and compliance requests from our overseas research centers and corporate headquarters
• Help diagnose and troubleshoot technical issues
• Manage and track support internal support requests
• Assist in preparing technical proposals, reports, and presentations
• Develop and execute disaster procedures and maintain data backups
• Lead the management of IT internal policies and work closely with our Information Security team to ensure our information systems are secure and compliant with corporate policies
• Develop and maintain annual technology capital purchasing and operating budgets by collaborating with Finance team
• Oversee/carry out special projects as needed
• Oversee/carry out the installation, configuration, and maintenance of IT systems such as video conferencing, meeting rooms, teleconference equipment, and UPS
• Support company-wide information technology initiatives with technology expertise. Lean on Automation when possible.
• May be required to travel twice a year

Skills, Knowledge and Expertise

Inclusive Hiring Practices

If your skills and experience are close to what we're looking for, we encourage you to apply. We know that abilities can be developed in many different ways, and some of the most educational paths have twists and turns. Diversity of thought creates the most creative teams, and we're passionate about adding new perspectives to the conversation at SmartThings. Even if you aren't certain you meet every requirement, we encourage you to apply!

What You Bring On Day One (Required Qualifications)

• Bachelor's Degree in Information Technology or similar field
• 5+ years of experience working in IT operations
• 3+ years of experience as a people manager
• Experience with Cloud Service Providers (in SysAdmin capacity)
• Experience with MDMs, On-prem network solutions, VPN
• Experience in establishing IT practices that are a good fit for the work environment
• Experience in managing IT assets' lifecycle (licenses, contracts, physical assets, etc.)
• A strong can-do attitude and a teaching and learning mindset
• Ability to thrive in a fast-paced and ambiguous environment
• Hands-on experience in stepping in as needed
• Great written and verbal communication skills
• Willingness to work 3 days a week onsite at our Minneapolis office

Desired Skills

• Experience working across time zones, geographies, languages, and cultures
• Experience working in the IoT Industry
• Familiar with ISO 27001, SOC2, and related industry standards
• Strong experience in AWS, or Azure as a SysAdmin

SmartThings Benefits

• We offer an attractive compensation package with comprehensive health benefits, including medical, dental, vision, and mental health; an HSA with employer contribution; life & disability insurance; FSAs for health and dependent care expenses; a competitive 401k with a 5% employer match, and more.
• All of our employees enjoy unlimited PTO, 12 paid holidays, and a generous parental leave policy (8 weeks fully paid parental leave and 8 more fully paid weeks for childbirth recovery leave).
• Eligible employees benefit from our education reimbursement program, and all employees enjoy access to learning resources through O'Reilly.
• Our commitment to diversity, equity, inclusion and belonging is embedded into our culture and our work, and everyone has frequent opportunities to join forums and groups and participate in ongoing projects.

Compensation for this role for a candidate based in Minneapolis is expected to be between $120,000 and $180,000. Additionally, this role is eligible for a 20% annual target bonus potential, depending on company and individual performance.