Clinical Technical Specialist
Apply NowCompany: Waters Corporation
Location: Cincinnati, OH 45238
Description:
Overview
In this role, you will be supporting all aspects of our clinical market segment including both liquid chromatography (LC) and mass spectrometry (MS) products. The Clinical Technical Specialist will primarily provide on-site support. In addition, the Field Service Specialist will follow our complaint handling process for Waters Clinical product offerings ensuring a high level of compliance.
Waters Corporation is seeking a highly skilled, motivated and customer focused individual to join our Americas Clinical Business group in the Cincinnati, OH area.
Responsibilities
Qualifications
Education:
Experience:
Skills:
Company Description
Clinical Technical Specialist: Clinical Business Unit
Overview:
Waters is a leader in life sciences tools, starting with liquid chromatography technologies in the 1960s. Since then, Waters has pioneered analytical techniques across markets including Clinical Diagnostics, Food & Environmental, Pharmaceuticals, and Materials. In Clinical Diagnostics, Waters has leading LC-MS technologies, which are already used for many applications including therapeutic drug monitoring, newborn screening, and endocrinology.
With the growth in precision medicine, it is an exciting time for LC-MS in clinical diagnostics. For 10+ years, PCR-NGS techniques have been widely used for clinical diagnostics. Clinicians now want a real-time understanding of disease states, requiring a more complete picture of proteins, lipids, and steroids. LC-MS based assays are critical to provide this level of insight with their analytical specificity, sensitivity, and capacity to analyze simultaneously multiple analytes.
Our vision is for Waters to lead the continued broad-based adoption of LC-MS. This will be accelerated by continued innovation including new ionization methods, improved ease of use, as well as novel applications in 'omics' research and anatomical pathology.
Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.
In this role, you will be supporting all aspects of our clinical market segment including both liquid chromatography (LC) and mass spectrometry (MS) products. The Clinical Technical Specialist will primarily provide on-site support. In addition, the Field Service Specialist will follow our complaint handling process for Waters Clinical product offerings ensuring a high level of compliance.
Waters Corporation is seeking a highly skilled, motivated and customer focused individual to join our Americas Clinical Business group in the Cincinnati, OH area.
Responsibilities
- Support Waters clinical customers and ensure the requirements of their service plans are achieved
- Perform technical support as part of the clinical expert center when not in the field assisting customers.
- Provide support internally for local field service engineers while they assist clinical customers, including clinical installations
- Provide support to clinical sites that have been escalated internally to quickly resolve the issue
- Ensure customer compliance regulations are followed
- Deliver system level training at customer sites
- Maintain sound knowledge regarding the technology and customers' application demands
- Ensure that quality system procedures and Health & Safety standards are adhered to at all times
Qualifications
Education:
- Minimum Bachelor's degree in Analytical Chemistry, Biology, Physics, Engineering or related field of study, will also consider applications with equivalent experience, training and education.
Experience:
- Minimum of 3+ years work experience specializing in mass spectrometry, preferably as a service engineer or within a clinical laboratory setting
- LC experience preferred but not required
- Strong technical support, maintenance, calibration and troubleshooting experience with LC/MS instrumentation
- Previous experience utilizing LC or MS instrumentation (preferably Waters) in a clinical, forensics, hospital or IVD lab setting strongly preferred
- Valid Driver's License in good standing is mandatory
- Ability to perform effective system level troubleshooting
- Overnight travel as required including international travel for training
Skills:
- Must possess a strong customer focus
- Strong communication skills, ability to communicate effectively to a diverse audience with specific customer needs
- Result oriented with a balance of excellent team cooperation
- Personal sense of integrity
- Effective time management skills
- System level approach to problem solving
- Analytical mindset with a strong drive to resolve open issues
- Excellent verbal and written communication skills
Company Description
Clinical Technical Specialist: Clinical Business Unit
Overview:
Waters is a leader in life sciences tools, starting with liquid chromatography technologies in the 1960s. Since then, Waters has pioneered analytical techniques across markets including Clinical Diagnostics, Food & Environmental, Pharmaceuticals, and Materials. In Clinical Diagnostics, Waters has leading LC-MS technologies, which are already used for many applications including therapeutic drug monitoring, newborn screening, and endocrinology.
With the growth in precision medicine, it is an exciting time for LC-MS in clinical diagnostics. For 10+ years, PCR-NGS techniques have been widely used for clinical diagnostics. Clinicians now want a real-time understanding of disease states, requiring a more complete picture of proteins, lipids, and steroids. LC-MS based assays are critical to provide this level of insight with their analytical specificity, sensitivity, and capacity to analyze simultaneously multiple analytes.
Our vision is for Waters to lead the continued broad-based adoption of LC-MS. This will be accelerated by continued innovation including new ionization methods, improved ease of use, as well as novel applications in 'omics' research and anatomical pathology.
Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.