Director of Claims

Make an impact now: Paul Davis is proud of our 56-year heritage serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work! WE ARE PAUL DAVIS!

The Role - Director of Claims

Reporting to the COO, this pivotal new role will be the driving force behind the execution and compliance of all restoration projects. As the strategic leader and guardian of project standards, you will ensure every project is executed flawlessly, adheres to industry standards, and exceeds our clients' expectations. This role is an incredible opportunity to leverage your innovative problem-solving skills to set new benchmarks for success and lead the team to unprecedented levels of excellence.

What you will do as the Director of Claims

Project Coordination:

• Oversee and manage all project coordinations ensuring timely and efficient execution.
• Develop and implement project plans, timelines, and schedules.
• Coordinate with various teams to ensure seamless communication and execution of projects

Compliance Management:

• Drive the compliance score by ensuring all projects adhere to company standards and regulatory requirements.
• Conduct regular compliance audits and implement corrective actions as necessary.
• Maintain up-to-date knowledge of industry regulations and standards.

Relationship Management:

• Establish and maintain strong relationships with insurance companies.
• Conduct monthly reviews with insurance partners to identify areas for improvement and ensure satisfaction.
• Serve as the primary point of contact for insurance companies regarding claims and project updates.

Claims Management:

• Ensure all claims have accurate "Exact Analysis" reports and are processed efficiently.
• Review and approve claims estimates to ensure accuracy and compliance with company standards.
• Provide guidance and support to the claims support specialist team.

Leadership and Team Management:

• Lead and support the Project Coordinator team, providing training, mentorship, and performance evaluations.
• Foster a collaborative and high-performance team environment.
• Participate actively in leadership team meetings and contribute to strategic decision-making.

Performance Improvement:

• Identify opportunities for continuous improvement in claims processes and project coordination.
• Implement best practices and innovative solutions to enhance team performance and efficiency.
• Monitor and report on key performance indicators (KPIs) related to claims and project coordination.

Successful applicants must bring the following

• Proficiency in Xact Analysis for managing claims is a must have
• Experience in restoration or working in claims within an insurance compa
• Strong organizational and leadership skills.
• Excellent communication and relationship-building abilities.
• Ability to thrive in a fast-paced, intense work environment.
• Smart, self-starting, and detail-oriented.

Compensation:
Competitive salary of $80,000 - 90,000 annually.

Compensation

Base Salary projected to start at $80,0000

Benefits

• Medical, Dental, Vision, Life & 401(k) benefits
• Paid Holiday, Vacation & Sick Days
• Vehicle Allowance / Company Vehicle Provided
• Company Cell Phone
• Advancement Opportunities

Compensation: $75,000.00 - $100,000.00 per year

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision:

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values:

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission:

To provide opportunities for great people to deliver Best in Class results