Security Operations Manager

Security Operations Manager
Chicago, IL - 3 days/week onsite in the loop (2 days work from home)

Summary:
This is a newly created position due to expansion of our IT Security team, that will report directly to the CISO, where you will have a couple direct reports to start, with a growing team over time. This is a hands-on team management position, that will be managing Network Security, Firewalls, Anti-Virus, MFA, DLP, SIEM, Vulnerability Management and Cloud Access Security Broker (CASB). From a technology perspective, we are a Microsoft and Cisco shop, using other security tools outside of these partners.

What you'll be ddoing

• Deploy and support security operations tools, processes and procedures to ensure the continuous delivery of a secure computing environment across the enterprise.
• Manage network based security components including firewalls and Secure Access Secure Edge solutions.
• Lead/participate in security incident management, as necessary.
• Lead the Security Operations team ensuring the development of team work plans, assigning tasks and projects to team members, managing team work flow and tracking over-all project status and goal achievement.
• Manage the recruitment, hiring, development and performance oversight of Security Operations team members.
• Manage the teams' change and problem resolution activities with an emphasis on timely delivery / resolution.
• Provide continuous improvement through methods such as root cause analysis to improve efficiencies and resolve problems.
• Partner with other teams to evolve policies and procedures in response to changing business, industry and organizational needs.
• Manage inventories and manage and/or provide input to annual budget.
• Develop and propose technical solutions and other materials to various teams within the organization.
• Communicate and collaborate effectively with peers, management, vendors, and other stakeholders to meet goals.
• Draft and implement critical processes and procedures based on industry best practices. Define, document and measure attainment of service level objectives. Drive the documentation of processes and procedures.
• Provide support afterhours, when necessary, and respond to afterhours requests via Blackberry.
• Personally execute hands-on project / process steps relating to the implementation and ongoing administration of the security infrastructure.

Skills we're seeking

• 5+ years of experience with IT Security Operations
  • The more experience with our relevant areas the better: Network Security, Firewalls, Anti-Virus, MFA, DLP, SIEM, Vulnerability Management and Cloud Access Security Broker (CASB).
• 3+ years of experience with team management/lead experience
• Must have experience managing direct reports

Nice to haves

• Experience working with Azure cloud security
• Experience with Cisco network security
• Experience with Directory Services such as Entra, Active Directory, LDAP, or Okta Universal Directory
• Experience with Privileged Access Management (PAM) solutions
• CISSP Certification or other relevant security certiifcations
• Bachelor's Degree or Master's Degree in an IT or Security related field