Jira Consultant

HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.

At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.\

Position Description:

Atlassian Expert (Jira) Materials Management Platform is a multi-year transformation initiative aimed at transforming client's Materials Requirement Planning & Inventory Management capabilities. This is part of a larger Industrial Systems IT Transformation effort. We are looking for a Jira expert to address and resolve specific issues with our Jira.

Skills Required:

• Documentation and Training: Document processes, best practices, and guidelines for Jira usage. Provide training and support to users on Jira features and functionality.
• Team Ceremonies: Actively participate in all team agile meetings.
• Backlog Refinement/Planning.
• Stand-ups.
• Retrospectives.
• Develop comprehensive Jira dashboards for: Delivery reporting (Velocity, Time in Status, Transitions Count, Created vs Resolved, On-Time Delivery Rate, Successful Releases).
• Management oversight (Time in Status, Current Sprint Metrics, Resolution Time).
• Customer Service metrics (Items Reported per Reporter, Time in Status, Resolution Time).
• Experience leading Jira implementations including planning, stakeholder management, and reporting progress.
• Resolve issues related to sprints getting duplicated and project names getting switched between interconnected company-managed projects.
• Address specific access issues for team members and troubleshoot search functionality problems.
• Review, verify, and optimize all Jira automations.
• Proven experience working within the automotive manufacturing industry and a strong understanding of quality management processes.
• Implementing best practices and optimizing workflows within Jira and Confluence.
• Optimize and maintain established Jira projects, coordinating with hosting providers and vendors as needed to manage performance, troubleshoot issues, and streamlining configurations for scalability, and reliability.
• Knowledge of Agile, Kanban, and other frameworks to recommend and implement optimal configurations.

Experience Required:

• 8+ years of experience with Atlassian suite of tools, primarily JIRA and Confluence.
• Proficient in Jira with a strong understanding of both company-managed and team-managed project configurations.
• Experience in setting up and customizing Jira workflows, fields, screens, and dashboards.
• Ability to troubleshoot and resolve complex Jira integration issues.
• Strong analytical and problem-solving skills.
• Excellent communication skills and the ability to work collaboratively.
• Experience with GitHub and other software development tools.
• Knowledge of Agile methodologies, specifically Scrum.
• Automotive experience is preferred.
• Support in an onshore/offshore model is preferred.

Experience Preferred:

• Even better, you may have: Experience working with vendor tools like SAP S4 Hana, Certified Scrum Master, Integrate with GitHub to automate transitions in Jira based on GitHub pull request status.

Education Required:

• Bachelor's degree or equivalent qualification in computer science, engineering or related disciplines.