Tier 2 Field Support (10am-6pm) GW - TS/SCI Poly required
Apply NowCompany: EMTAK LLC
Location: Annapolis, MD 21401
Description:
The Tier 2 Field Support Specialist shall have the following responsibilities:
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
May coach and provide guidance to less-experienced professionals
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Modifies, moves, and installs new equipment
Performs technical tasks and provides site support.
Performs integrity testing and interviews customers to gather information about problems
Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve
Will perform Data Transfer Agent requests to transfer files between networks.
Mandatory Skills:
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
May coach and provide guidance to less-experienced professionals
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Modifies, moves, and installs new equipment
Performs technical tasks and provides site support.
Performs integrity testing and interviews customers to gather information about problems
Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve
Will perform Data Transfer Agent requests to transfer files between networks.
Mandatory Skills:
- Hardware Installation
- Installation Maintenance
- Maintenance & Repair
- Microsoft Software Applications
- Microsoft Windows System Administration
- Remote Desktop Administration
- Technology Knowledge
- Travel
- Installation and response efforts for the position requires lifting equipment that weighs 20-30 pounds, walking, standing, pushing, and pulling; working around, under, and over desks, as well as professional personal interactions with customers
- No degree + 10 years technical experience, BS degree + 5 years technical experience
- CompTIA A+ CE OR CompTIA Security+ CE
- TS/SCI with FS Poly