Senior Manager, Brand Maintenance and Repair (Facilities)

GENERAL PURPOSE:

Manage and develop Repairs and Janitorial teams to ensure high quality, cost effective, and operationally accurate delivery of janitorial services, cosmetic repairs, and project management related to brand maintenance issues in all stores. Support development and oversee management of various store expense budgets related to all BMR vendor contracts. Manage vendor relationships to ensure that appropriate service levels are met using KPI's. Deliver consistent and accurate reporting of operational standards and project updates related to Janitorial and Repairs businesses.

The base salary range for this role is $105,600 - $161,100. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

ESSENTIAL FUNCTIONS:
Responsible for managing and developing a team to ensure all repairs and janitorial services, including vendor management, and store communication activities are completed with minimal errors, and on budget
Ensures all program planning tools, reporting, and schedules are executed as planned, issues are identified and fixed early, and processes are designed to minimize no-shows and go-backs, and provide high level of consistency and customer service to Stores
Proactively oversees work order requests and escalations, ensuring both a timely response and follow-up. Works to be conducted with a service mindset as BMR operates as a support function to Stores.
Responsible for collaborating with multiple vendors, cross-functional business partners (including New Stores, Store Planning and Design, Construction, Property Development, Loss Prevention, Remodels, Refresh and Special Projects Teams), and Store Leadership teams (i.e., Store Managers, District Managers, Zone Directors, and Regional Vice Presidents) to ensure the timely and accurate execution of all janitorial services and projects
Supports (under the direction of the Senior Director, Brand Maintenance & Repair) the development of annual store janitorial expense budgets, approves monthly forecasts, and secures funding as needed for unanticipated program needs; works with Finance to provide ad-hoc analysis on program spend as required
Travels to Ross and dd's discounts stores occasionally to oversee quality, service delivery, and overall program execution
Responsible for the ongoing development, engagement, and performance management of direct reports
Supports the sourcing and training of BMR vendors; manages the ongoing performance of vendors and makes recommendations on whether to keep or terminate vendor relationships based on performance
Signs off on communication and communication plans to Stores during all BMR activities, including projects as needed
Supports the Senior Director, Brand Maintenance & Repair in the development and execution of team strategy and priorities
Special projects and other activities as required and/or as assigned by management

COMPETENCIES:
Customer Focus
Ensures Accountability & Execution
Developing Talent
Manages Conflict
Collaboration
Business Acumen
Leading by Example
Plans, Aligns & Prioritizes

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
Minimum 7 to 10 years of maintenance management experience, preferably in a retail setting
Four-year college degree preferred
Strong leadership and communication skills
Strong project management and problem-solving skills required
Ability to successfully influence and drive results through cross-functional partnerships
Strong customer focus. Anticipates customer needs and takes action to meet them; continually searches for ways to increase customer satisfaction and improve processes
Strong knowledge of store operations processes, with a focus on maintenance and janitorial services
Strong experience with developing budgets, monthly forecasts and reporting.
Strong vendor management and negotiation skills
Advanced proficiency in Word, Excel and Power Point

PHYSICAL REQUIREMENTS/ADA:

This role requires regular in-office presence, including attending in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work. #LI-Hybrid

SUPERVISORY RESPONSIBILITIES:

N/A

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.