General Manager

The General Manager oversees the hotel's overall success, serving as the strategic business leader. They collaborate closely with the corporate leadership team to develop and implement operating strategies, brand guidelines, and corporate initiatives, ensuring service excellence across all areas while maximizing financial performance.

DUTIES AND RESPONSIBILITIES

• Support and develop the management team as needed.
• Develop and execute sales and marketing strategies in all revenue-producing areas, fully leveraging all sales engines.
• Foster key customer relationships through personal involvement in the sales process.
• Promote occupancy, revenue per available/occupied room, and market share growth to ensure the property's financial health.
• Drive profitability and manage annual budgets, operating plans, and business plans.
• Ensure all operational areas create an atmosphere conducive to the overall guest experience.
• Keep operations teams focused on critical components to drive guest satisfaction and achieve desired financial results; make and execute key decisions to advance property goals.
• Champion the brand's service vision for product and service delivery, ensuring alignment among the property leadership team.
• Be highly visible and regularly interface with guests to obtain feedback on product quality, service levels, and overall satisfaction.
• Ensure operations managers develop departmental orientation programs and provide appropriate new hire training. Ensure managers cross-train colleagues to support successful daily operations.
• Create development plans and develop associates based on their strengths, development needs, career aspirations, and abilities. Ensure the same for all managers on the property.
• Participate in departmental meetings and communicate clear, consistent messages regarding departmental goals to achieve desired results.
• Ensure all associates have proper supplies, equipment, and uniforms.
• Recruit, interview, hire, and train all associates.
• Conduct performance evaluations and discipline staff when needed.
• Maintain a professional and personable appearance at all times, according to hotel standards.
• Successfully achieve the hotel's core competencies, including work product, teamwork and culture, guest and customer service, work ethic, impact-oriented problem solving, and entrepreneurship.
• Primarily manage the business and department, regularly directing the work of two or more associates with the authority to hire and terminate.
• Perform all other duties as requested.

QUALIFICATIONS

• Previous experience in a similar role within luxury hospitality.
• Strong verbal and written communication skills, including complaint handling and resolution.
• Proficiency with Microsoft Office and other computer skills.
• Ability to remain calm under pressure and manage multiple concurrent demands while prioritizing responsibilities.
• Skilled in numerical data analysis with the ability to formulate conclusions and solutions.
• Approachable, authentic, and engaging demeanour, setting a positive example for all associates.
• Proven track record in a management role with the ability to inspire, motivate, and engage.
• Ability to lift and carry up to 40 pounds independently and up to 100 pounds with assistance.
• Capability to stand and walk throughout the entire shift.
• Competent in developing and delivering effective training.
• Results-oriented and highly motivated self-starter.
• Flexibility to work a varied schedule, including weekends and holidays.
• Requires writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing ability, and visual acuity.