Regional Director of Operations

Job Description

Regional Director of Operations Job Description
Reports to: Vice President of Operations
Primary Objective of Position: Places priority on coaching and developing others, continually coaching new and tenured team members to increase functionality and effectiveness. Builds a talent succession pool to increase successors. Understands and values diversity, recruits and promotes a diverse workforce. Builds and leverages networks within and outside the company. Encourages and promotes an open exchange of information. Communicates in a professional manner - written, verbal, and chooses correct format for messages. Achieve results through and with others, measures successes in terms of results achieved.
Major Areas of Responsibility:
Actively recruits, hires, and develops management team for their region
Ensure restaurant/area workforce is reflective of restaurant community
Maintain consistent communication with restaurants
Daily restaurant visits to evaluate operations, talent, and guests' experiences
Manage and improve operating standards, consistent from restaurant to restaurant
Create business development plans for low performing restaurants
Manage area plan/budget
Hold teams accountable to sales and profit goals
Facilitates change implementation at restaurant level
Implement fiscal year initiatives
Evaluate corporate reports to maximize operating results
Facilitates and/or participates in a variety of conferences and meetings
Partners with local charities
Stays up to date with competitive trends
Maintains communication, acts as a liaison with the Vice President of Operations, and provides a positive focus on the company's Core Beliefs, and key operating objectives: high quality food, excellent customer service, and an inviting atmosphere in the restaurant
Responsible for building a strong team through hiring, training, and developing Restaurant Managers; providing clear, consistent direction, and recognizing individual and team contributions
Organizes and conducts weekly meetings with General Managers to communicate weekly goals for success and feedback and specific coaching and counseling on previous weeks performance and operations
Tracks the training and development processes, plans and growth for all management members
Exhibit an enthusiasm for the business
Take pride in delivering consistently superior guest experience
Provide role model leadership training and development for your team
Exemplify the highest integrity, work ethic and team-orientation
Ensures employee and customer feedback is solicited and communicated to the management teams to guarantee the business is working to serve those that make it successful
Displays financial expertise, understands and coach's managers to meet Duffy's financial objectives
Understands and teaches others to understand the importance of company profitability and controlling the cost of sales and cost of labor
Regularly reviews financials of each store to assure sales and profit numbers are in line with projections, and costs are at or below budget
Review and keep apprised of all information relative to products, marketing, pricing, industry and community news, and any business-relative information
Manages community involvement and community relations in store locations
Ensure our restaurants are In great working condition
Works with internal service and repair staff, as well as landlords and outside contractors to make appropriate repairs to buildings, grounds, and equipment
Works with each Manager and Corporate Office to ensure that all necessary licenses are obtained in a timely fashion
Audits each store on a regularly basis to ensure that security and safety procedures are in place
Organizes all staffing, marketing, and set-up for new restaurant openings in their region

Requirements

Qualification Standards:
High school diploma/GED required.
Bachelor's degree in business administration, management, or a similar field preferred.
5+ years of management and leadership experience.
Excellent communication skills, both verbal and written.
Proficiency in Microsoft Office, with CRM systems, and project management tools.
Excellent leadership and decision-making skills.
Ability to multitask and work efficiently under pressure.
Strong analytical and problem-solving skills.
Daily transportation
Essential Functions:
Hours may vary if manager must fill in for his/her employees or if emergencies arise (typical work week = 55 hours plus).
Operate phones, computers, copiers.
Ability to perform all functions at the restaurant level.
Use both hands and all fingers to handle, control, grasp, move, assemble or feel objects, tools, or controls.
Repeat the same movements.
Walk or stand for long periods of time.
See details of objects that are less than a few feet away.
See details of objects that are more than a few feet away.
See differences between colors, shades, and brightness.
Understand the speech of another person.
Speak clearly so listeners can understand.
Use stomach and lower back muscles to support the body for long periods without getting tired.
Keep your hand and arm steady while moving.
Move two or more limbs together (for example, two arms, two legs, or one leg and one arm).
Bend, stretch, twist, or reach out their body.
Be physically active for long periods without getting tired or out of breath.
Focus on one source of sound and ignore others.
Hear sounds and recognize the difference between them.
Use muscles to lift, push, pull, or carry heavy objects.
Use muscles for extended periods without getting tired.
Determine the distance between objects.
Coordinate movement of several parts of the body, such as arms and legs, while the body is moving.
React quickly using hands, fingers, or feet.
Add, subtract, multiply, or divide quickly and correctly.
Multitasking different work activities and shifting attention from one task to another.
Heavy lifting up to 40 lbs.
Occasionally exposed to toxic or caustic chemicals.
Occasionally exposed to extreme cold and/or heat (non-weather).