Director, E-Retail

Poste

Fresh offers a hybrid working schedule with three fixed days in office, and two days remote. This role is based in our New York Office.

WHO WE ARE

Fresh is a global company headquartered in New York offering skincare, lip care, bodycare, and fragrance in over 25 countries. With over 30 years of expertise, we are driven by our boundless curiosity and sky's the limit approach. Whether developing a breakthrough formula, designing a marketing campaign, or welcoming guests in our shops, our teams are passionate about creating everyday indulgences that transform skin. As a lifestyle beauty brand within the LVMH group, we foster an inspiring, inclusive environment with world-class benefits that encourages everyone to dream big, because that's how we got here.

Here at fresh, we intentionally foster a spirit of belonging. We celebrate our diversity and support every employee to feel welcomed, valued, respected, and heard. By embracing curiosity and collaboration, we recognize that our differences strengthen us.

We are an E-Commerce team that brings digital innovation and strategies to drive the North America sales and profitability. In addition to our team's strong data-driven fundamentals, we are agile, innovative, and excel in creative thinking. We partner collaboratively with our cross-functional partners (North America and Global) to strive for excellence across owned and retail digital channels.

Your Impact to the role:

• Lead account management and sales performance of all E-Tailing accounts (Sephora.com, Ulta.com, Nordstrom.com, BlueMercury.com and NeimanMarcus.com), including sales forecasting, sales analysis and marketing investment and activation.
• Act as point person on all projects including, but not limited to, financial and product projections, seasonal and monthly recaps, budgeting and other daily communication.
• Ensure all aspects of e-commerce ecosystem are optimized for algorithms and consumers: content, search, advertising, catalog, inventory, purchase experience, reviews.
• Partner with key stakeholders to advocate and create the right content to fit the retailer needs: new launches, core product updates, Before & After, UGC.
• Partner with cross-functional teams to maximize performance marketing, including paid media, sampling strategy, promotional & GWP execution and ratings & reviews acceleration. Negotiate all exposure opportunities and digital coop activations that align with national brand strategy and retailer category growth objectives.
• Ensure accurate forecasting on newness, core and sets. Proactive inventory and assortment management with close collaboration with Demand Planning.

Your impact in your first year:

• Act as point person on all projects including, but not limited to, financial and product projections, seasonal and monthly recaps, budgeting and other daily communication.
• Ensure accurate forecasting on core product, proactive inventory and assortment management with close collaboration with Demand Planning, Customer Service and Supply Chain
• Lead and manage sales and marketing budgets for E-Tailing accounts. Maximize ROI across all retailers, while staying in budget and providing monthly updates to Finance on spend.

Profil

WHO YOU ARE

You have:

• 8+ Years of Experience Required in online retail and/or sales planning and merchandising
• Advanced Excel and retail math skills with a strong command on sales forecasting analysis
• Attention to detail, customer service orientation and creativity in problem-solving
• Omni-channel mentality, customer-centric background and ability to execute
• Project Management Skills - able to guide a project from concept to final delivery
• Leadership Skills - able to focus team members and colleagues on goals and objectives
• Analytical Skills - able to evaluate data from several sources and summarize findings in weekly reporting, promotional recaps, and competitive audits
• Strong knowledge of current web trends

You are:

• Highly analytical and KPI driven
• Proficient in MS PowerPoint, Excel, and Word
• Able to execute sales and marketing strategies and launch plans to drive sales and client loyalty
• Able to work with confidential information and/or issues using discretion and judgement

You possess:

• An entrepreneurial mindset with the ability to learn and adapt to changes quickly
• Proven Project Management Skills
• Strong Written and Verbal Communication Skills
• Proactively make recommendations on process improvement and new ways of working
• Ambition to learn more, with a curious mindset
• Strong passion for the beauty industry
• An out-of-the-box thinker with a Sky's the Limit mentality

Information additionnelle

WHAT WE OFFER YOU

Training & Development and Culture

• Fresh and LVMH Sponsored Trainings and Workshops for Personal and Professional Development
• Opportunities for networking and building relationships with LVMH Community and Network
• Opportunities to join internal communities: DEIB Council, Sustainability Champions, LVMH Employee Resource Groups

Mental Health Support

• Free professional consultation, referrals and counseling through the Employee Assistance Program (EAP)
• Free 24/7 confidential mental health support

Paid Time Off and Flexibility

• Comprehensive paid time off inclusive of Floating Holidays and Summer Fridays
• Two fully-remote weeks throughout the year to encourage flexibility; additional holiday weeks remote

Fertility and Family Planning

• Fertility Services, Maternity and Newborn Support, Adoption and Surrogacy Assistance, including cryopreservation when part of fertility treatment
• Paid Parental Leave (Inclusive of Maternity, Paternity, Adoption, Surrogacy) at eligibility
• Travel & lodging for those who can't access care
• Back-up dependent Care and Tutoring

Fresh and LVMH 'Perks' and Discounts

• Fresh In-Store Discounts and Gratis
• LVMH Group Friends and Family Sales across all divisions within LVMH: Wines and Spirits, Watches and Jewelry, Perfumes and Cosmetics, Fashion and Leather Goods, etc.
• Pre-Tax Commuter Benefits through Wage Works
• Additional Health Club Discounts, Sporting/Entertainment Ticket Discounts, Insurance Discounts (Pet, renters, home)

Health Care

• Medical, dental and vision

Retirement and Additional Benefits

• 401k with Company Match + Additional Employer Contribution at eligibility

Fresh provides equal employment opportunities to all employees and applicants without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, sexual orientation, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. We are committed to fostering a professional work environment free from discrimination and harassment, including discrimination and harassment based on all protected categories.

The salary range for this role is 160,000 - 175,000 USD.