Clinic Manager and Outpatient Mental Health Therapist LPC LCSW LMFT

As a Clinic Manager at Ellie Mental Health Denver Tech Center, you'll share our passion for improving and expanding access to quality mental health care and taking great care of our amazing team of therapists. The Clinic Manager is a mid-tier administrative role responsible for supporting the Clinic Director in the oversight of clinic operations, clinic performance and team health, while maintaining your own active client caseload.

Ellie Mental Health Denver Tech Center is a veteran owned and led clinic that is structured to remove many of the daily obstacles of a provider. By offering centralized support for inquiries, intake scheduling, client/therapist matching, insurance credentialing and claims (we are in network with most major insurances, multiple Medicaid RAEs, Medicare, and Tricare), our providers get to focus most of their time on what they love most - providing world-class mental health services. We believe providing a fantastic experience for our providers is a critical link to better care and better outcomes in mental health.

We prioritize caring for our therapists as well as our clients. We offer flexible scheduling, competitive compensation, and excellent benefits Benefits include PTO, paid holidays (including your birthday), health insurance, 401K, learning and development benefits, and license reimbursement

Who Are We Looking For?

The ideal candidate for this role will have a passion for our mission and personal values that match our Ellie values - creativity, authenticity, humor, compassion, acceptance, and determination. They will have a passion for empathic, accountable leadership that focuses on the team's overall well-being and a strong desire to grow as a practice leader. Ellie Mental Health has a goal to make getting mental health care the norm by crushing the stigmas surrounding seeking mental health care. Our mission is to compassionately transform the culture of mental health care by providing creative solutions that make wellness accessible in every community.

We want our DTC clinic to reflect the diversity that exists in our community! Bilingual, Black, Indigenous, Person of Color, Veteran, and Lesbian, Gay, Bisexual, Transgender, Queer, Questioning, Intersex, Asexual, and +Plus candidates are encouraged to apply. We also value diversity of age, ability, national origin, and religion/spirituality in our therapists.

What We Have to Offer

• Competitive total compensation (base salary, commission and bonuses) between $85,000-$90,000.
• Nice Healthcare for your everyday care needs (www.nice.healthcare)
• Health, Dental & Vision Insurance options
• 401K, Life and Disability options
• Paid Time-Off
• Paid Holidays (including your birthday!)
• Professional development - Free CEUs, paid training time and annual training budget
• A growing network of community partners that collaborate on client care
• Flexible scheduling and telehealth where clinically indicated
• Choosing the clients and presenting concerns you want to see!

Required Qualifications and Skills

• Master's degree or higher in a mental health discipline.
• Active independent clinical licensure in the state of CO (LCSW, LPC, LMFT), with a total minimum of 3 years of independent licensure (previous licensure status in other states will be considered toward this time). While we welcome applicants who have a LAC, they must have have one of the preceding clinical licensures in addition a LAC.
• Excellent understanding of Colorado Mental Health Statutes, Professional Ethics, and Centers for Medicare and Medicaid Services (CMS) guidelines.
• Strong problem-solving and leadership skills.
• Excellent verbal and written communication skills, including timely communication.
• Excellent interpersonal and leadership skills, including the ability to give constructive feedback to peers, supervisees, and leadership.
• Excellent organizational skills and attention to detail.
• Strong working understanding of outpatient mental health practices and procedures coupled with openness to being the frontline evaluator, trainer, and enforcer of clinic procedures.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to adapt well in a high-paced and changing environment.
• Highly proficient with Microsoft 365 applications including Office Suite, Outlook, and Microsoft Teams, and able to train and assist other clinicians on/with these. If these systems are new to the Clinical Manager and/or as new systems are introduced in the future, they must be both comfortable with and independent in learning these new systems.
• Previous/current experience with revenue cycle management, including client billing and insurance billing, is a required quality in this role.
• A great sense of humor won't hurt - we love to laugh!

Responsibilities and Duties

• Maintains billable hour expectations as an Outpatient Mental Health Therapist.
• Serves as the Primary Office Manager for the clinic, including the following responsibilities:
  • Supporting clinicians with common systems issues (EHR, client portal, Microsoft Office, etc.)
  • Owning and directing office assignments and scheduling.
  • Responsible for records management - including fax distribution, auditing eSignature completions, postal processes, and records releases.
  • Notifying clients of unanticipated clinician absences.
  • Managing office supplies and facility maintenance needs.
  • Partnering with the Clinical Director to respond to referral partners and potential client inquiries, including assigning these referrals to appropriate clinicians.
  • Taking primary ownership for planning activities to support a positive team culture (e.g., celebrations, team building activities, etc.), with support from both the Clinical Director and Owner.
• Supports the Clinical Director and the Owner with administrative oversight of the DTC clinical team.
  • Monitoring paid time off and sick time for clinicians.
  • First line of support for clinic staff's administrative questions and concerns, with the goal of connecting them to appropriate tools and resources and requesting assistance from leadership (Clinical Director and/or Owner) as relevant.
  • Partnering with the Clinical Director to monitor clinic staffing (caseload, Ellie Match statuses, hiring recommendations, and following up on client assignments from the waitlist).
  • Providing administrative supervision (1:1s), providing feedback, and completing performance reviews.
  • Upon request from the Clinical Director, participates in the hiring process for new clinicians; this includes secondary support with screening, interviewing, and onboarding processes.
  • Fills in as the Acting Clinical Director for the DTC clinic during periods of planned or unplanned absence by the Clinical Director.
• Participates in operational oversight of the clinic, including:
  • Preparing for and attending weekly leadership meetings to review Key Performance Indicators (KPIs) and Revenue Cycle Management (RCM) and responding to assigned tasks that may result from these reviews.
  • Co-facilitating monthly team meetings and weekly consultation groups.
  • Working with clinicians and clients to coordinate the resolution of issues through collaboration with the Client Access Team (CAT), Billing Team, and Verifications Team as needed.
  • Responding to clinicians' needs for immediate support with consultation around high-risk client situations (e.g. mental health holds, welfare checks, child or adult protective services reports, and other difficult client situations as needed).
• Duties may be assigned or removed as the clinic matures and the role evolves. Our commitment is to make these changes in collaboration with the Clinic Manager and using thoughtful change management.

Independent franchisees are Equal Opportunity employers committed to diverse and inclusive workforces. Franchisees are independent business people and not employed by Ellie Family Services, PLLP, d/b/a "Ellie Mental Health", Ellie MSO, LLC, or Ellie FAM LLC. Thus, each franchisee and each franchisee clinic is unique and the franchisee is alone responsible for all employment matters in their clinic, including the terms and conditions of employment for their employees, such as hiring, firing, discipline, supervision, staffing and scheduling. Depending on the clinic location you select, the job for which you apply may be in a clinic owned and operated by an independent franchisee, and not with the corporate-owned clinics, which are based in Minnesota. This means the franchisee, not Ellie Family Services, PLLP, is responsible for all employment matters at the clinic. If you are hired for the job, the franchisee will be your employer, not Ellie Family Services, PLLP or any of its affiliated entities. For franchisee clinic locations, please contact the franchisee organization directly to the extent you need assistance in completing forms or otherwise participating in that franchisee's application process.

Ellie Mental Health is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, sex, religion, national origin, citizenship status, age, disability, veteran or military status, sexual orientation, gender identity/expression, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change or adjustment to a job or work environment that will ensure an equal employment opportunity without imposing an undue hardship on the operation of the business.

Compensation: $85,000.00 - $90,000.00 per year

Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful ways
Don't meet EVERY requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Ellie Mental Health is devoted to purposefully building an inclusive and diverse workplace where all of our humans can be their authentic selves! (Authenticity is one of our core values, after all...) If you're excited about the chance to be a change-maker with us, but your past experience doesn't perfectly align with every single qualification of the job description, we encourage you to apply anyways. Our mental health jobs need dedicated individuals from every background who are willing to care for others. And who knows, you might just be the perfect candidate for another role!
Employee Experience

We take care of our people. It's that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people are happy. Happy employees do better work and provide better client care! No matter what it is that you do in your mental health career at Ellie, our clients depend on us cultivating an environment where our employees can thrive so that they can thrive too!

Y'all, jobs in mental health are tough jobs with a high risk of emotional fatigue and burnout. At Ellie, we use all of our core values of humor, creativity, authenticity, acceptance, determination, and compassion not just out in our communities, but we turn them inwards too! Our employees have clear growth paths for advancing their careers.

We have created a culture that reminds us that our employees are our leaders!
Company Structure

Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community's needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel "blah."

Feeling blah doesn't help employees stay motivated, engaged, or even in their jobs for a very long time! So we created a new model: one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health.

In short, we're just people helping people. Wanna join the herd?