General Manager
Apply NowCompany: Institute of Inspection Cleaning and Restoration Certification
Location: Elizabethtown, PA 17022
Description:
SERVPRO of East York/Western Lancaster County is adding a General Manager to our team!
As the General Manger, you will ensure annual divisional initiatives that align with company initiatives are completed. Ensure a quality team of properly trained employees produce jobs completed according to SERVPRO franchise procedures and processes. Supervise, monitor, and communicate with management staff to stay updated on jobs, documentation, budgeting, and any customer issues.
Benefits
SERVPRO of East York/Western Lancaster County offers:
Key Responsibilities
Required Qualifications
Preferred Qualifications
Skills/Physical Demands/Competencies
Each SERVPRO Franchise is Independently Owned and Operated.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise's attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.
Compensation: $80,000.00 - $120,000.00 per year
Picture yourself here fulfilling your potential
At SERVPRO, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
As the General Manger, you will ensure annual divisional initiatives that align with company initiatives are completed. Ensure a quality team of properly trained employees produce jobs completed according to SERVPRO franchise procedures and processes. Supervise, monitor, and communicate with management staff to stay updated on jobs, documentation, budgeting, and any customer issues.
Benefits
SERVPRO of East York/Western Lancaster County offers:
- Competitive compensation
- Superior benefits
- Career progression
- Professional development
- And more!
Key Responsibilities
- Coordinate with division managers to create an annual business plan with goals
- Oversee the management of the Sales, Marketing, Production, Construction Services, and Office Departments
- Own full P & L responsibility and the achievement of Key Performance Metrics (KPM's) in achieving organizational revenue and profitability goals
- Direct franchise operations during storm and large loss events
- Conduct Managers' Meetings
- Report to and update the franchise owner, as needed, or required
- Continue professional and personal development of leadership, management, and teambuilding, skills
- Network and build relationships with key accounts and centers of influence (COIs) to ensure client satisfaction
- Work with division managers to ensure an exceptional customer experience
- Assist division managers with planning for and meeting staffing needs
- Assist division mangers with recruiting, hiring, training, and retaining employees
- Coach and mentor division managers
- Confirm with the Human Resources that current human resources documentation requirements are met
- Develop annual company budget
- Oversee all aspects of assets and fleet management
- Confirm with the accounting clerk that the monthly/quarterly financial statements are shared with the CPA of record
- Ensure the company complies with federal, state, and local regulations
- Other tasks and duties as assigned by employer.
Required Qualifications
- High school diploma or GED
- Experience in building a strong team with tangible leadership skills
- Strong process and results driven attitude
- Ability to multitask and to remain detail orientated
- Must be knowledgeable in relevant computer applications
- 5+ years of management experience
Preferred Qualifications
- At least one year of restoration industry experience preferred
- IICRC certifications - WRT and ASD, Master designation a plus
- Bachelors degree
Skills/Physical Demands/Competencies
- Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
- Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
- Ability to repetitively push/pull/lift/carry objects
- Ability to work with/around cleaning agents
Each SERVPRO Franchise is Independently Owned and Operated.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise's attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.
Compensation: $80,000.00 - $120,000.00 per year
Picture yourself here fulfilling your potential
At SERVPRO, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.