Process Engineer, Patient Engagement
Apply NowCompany: Pediatric Associates
Location: Plantation, FL 33388
Description:
Pediatric Associates was founded in Hollywood, FL in 1955. The same clinician-led, evidence-based, medical home passion is a unifying driver for those who join Pediatric Associates Family of Companies. The Pediatric Associates Family of Companies is a growing team of Pediatricians and Pediatric Care Teammates who are excited to be part of the first nationwide Pediatric Primary Care Medical Home. We further our uniqueness by ensuring the clinician voice is leading our medical home innovations.
Remote Opportunity
PRIMARY FUNCTION
The Process Engineer will be responsible for analyzing, designing, and implementing efficient processes within the Patient Engagement Department. This role will focus on improving patient interaction workflows, enhancing communication strategies, and ensuring seamless integration with other departments to drive patient satisfaction and retention.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This list may not include all of the duties that may be assigned.
Key Responsibilities:
Evaluates current patient engagement processes to identify inefficiencies and areas for improvement. Designs and implements streamlined workflows to enhance patient engagement and reduce churn. Collects and analyzes data to monitor the effectiveness of patient engagement strategies. Develops metrics and KPIs to track the performance of engagement strategies. Prepares and presents reports to Leadership and Senior Management. Works closely with IT, Clinical, Marketing, and Operations departments to ensure cohesive and integrated patient engagement efforts. Collaborates with the Quality Assurance team to align engagement processes with quality improvement initiatives. Identifies opportunities for continuous improvement in patient engagement workflows. Conducts regular process reviews and audits to ensure compliance and effectiveness. Leverages technology and automation tools to optimize patient communication and engagement. Other duties as assigned.
QUALIFICATIONS
EDUCATION: Minimum of Bachelor's Degree required. 5 years of healthcare experience is commensurate to the education required.
EXPERIENCE: Proven track record of analyzing data and generating insights to drive business objectives and designing patient workflows and interacting with different stakeholders.
KNOWLEDGE, SKILLS AND ABILITIES
TYPICAL WORKING CONDITIONS
OTHER PHYSICAL REQUIREMENTS
PERFORMANCE REQUIREMENTS
Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI (Protected Health Information) in accordance with organizational policy, Federal, State, and local regulations.
The Pediatric Associates Family of Companies an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Remote Opportunity
PRIMARY FUNCTION
The Process Engineer will be responsible for analyzing, designing, and implementing efficient processes within the Patient Engagement Department. This role will focus on improving patient interaction workflows, enhancing communication strategies, and ensuring seamless integration with other departments to drive patient satisfaction and retention.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This list may not include all of the duties that may be assigned.
Key Responsibilities:
QUALIFICATIONS
EDUCATION: Minimum of Bachelor's Degree required. 5 years of healthcare experience is commensurate to the education required.
EXPERIENCE: Proven track record of analyzing data and generating insights to drive business objectives and designing patient workflows and interacting with different stakeholders.
KNOWLEDGE, SKILLS AND ABILITIES
- Strong communication and interpersonal skills, capable of working closely with both technical teams and non-technical stakeholders.
- Strong analytical and problem-solving skills.
- Proficient in data analysis tools and methodologies.
- Detail-oriented with strong organizational skills.
- Ability to work collaboratively with cross-functional teams.
- Skilled with interpreting business analytics as well as developing regular reporting for staff, peers, and senior management.
- Proficiency in data analysis tools and software (e.g., Excel, SQL, process mapping tools).
- Advanced proficiency in Power Point and Microsoft Excel (or equivalent application), including the use of pivot tables.
TYPICAL WORKING CONDITIONS
- Non-patient facing
- Full-time Remote
- Indoor work; professional office environment
- Operating computer
- Reach outward.
- May require sitting or standing for long periods, including stooping, bending, and stretching.
- Lifting up to 10lbs
- Requires manual dexterity sufficient to operate a keyboard, type at 35 wpm, operate a copier, and other office equipment.
OTHER PHYSICAL REQUIREMENTS
- Vision
- Sense of sound
- Sense of touch
PERFORMANCE REQUIREMENTS
Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI (Protected Health Information) in accordance with organizational policy, Federal, State, and local regulations.
The Pediatric Associates Family of Companies an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.