Program Manager II (Community Outreach), Grade N25
Apply NowCompany: Montgomery County Public Libraries
Location: Rockville, MD 20850
Description:
Job Description
Closing Date: Open Until Filled
About Montgomery County Library System :
Montgomery County Public Libraries (MCPL) has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1 million diverse customers.
Approximately 500 engaged and passionate staff provide services in 21 library locations and in community engagement using direct outreach and virtual assistance. MCPL is an open, inviting, and vital gateway to the information, ideas and enrichment that strengthens our county. A diverse, highly qualified staff continually assesses community needs and interests to support, encourage and inspire our customers.
MCPL believes in the right of all to learn and to grow. We value intellectual freedom, accountability, quality service, diversity, fairness, professional ethics, integrity of information and respect for our customers, our community, and ourselves. We are a learning organization that functions openly by exploring new ideas and using the collective talent, knowledge, and creativity of employees at all levels.
The Montgomery County Library System is committed to the full inclusion of all qualified individuals. MCPL values diverse perspectives, lived experiences, and cultures. MCPL encourages BIPOC (Black, Indigenous, and people of color), immigrants, women, LGBTQIA+, individuals with disabilities and veterans to apply. As part of this commitment, MCPL provides reasonable accommodations for persons with disabilities to participate in the job application or interview process and/or to perform the essential functions of the position.
General Position Summary :
Montgomery County Public Libraries Montgomery County Public Libraries (MCPL) seeks a Program Manager II , (Community Outreach - COPM) to manage community relations and outreach activities. The position will manage a diverse Outreach Team that works to communicate library offerings with individuals and groups within or outside MCPL, including library patrons, department managers, community leaders, advisory boards, and committees.
The COPM will work closely with the Marketing & Communications (Marcom) Program Manager II in assessing the needs, issues, and concerns of the residents of Montgomery County in Equity Focus Areas (EFA) according to the MCPL Strategic Plan. This role focuses on promoting library offerings, managing community marketing efforts, and ensuring equal opportunities for residents.
The position, reporting to the Assistant Director for Outreach & Programs, oversees the library's community outreach, external notifications, education on library programming, assessing the needs, issues, and concerns of the residents of Montgomery County, strategic identification of community targets in need of library resources, and relationship building with potential programming partners,
This position operates under broadly stated guidelines that require extensive interpretation and considerable judgment for appropriate application.
Essential Duties/Major Responsibilities :
Additional Employment Information
OHR reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position/IRC.
Montgomery County Government is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Human Resources via email to OHR[redacted] . Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.
Montgomery County Government also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, please refer to the Careers webpage on Hiring Preference .
All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on Eligible List as a "Lateral Transfer" candidate and may be considered for interview.
If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.
Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code . Additional information about outside employment can be obtained from the Ethics Commission website.
Minimum Qualifications
Minimum Qualifications :
Experience : Thorough five (5) years professional experience in a community outreach programming capacity. Supervisory experience managing a team.
Education : Graduation from an accredited college or university with a Bachelor's Degree.
Equivalency : An equivalent combination of education and experience may be substituted.
Preferred Criteria
Preferred Criteria :
OHR will review all applicants for minimum qualifications. Applicants who meet minimum qualifications will be rated "Qualified," placed on the Eligible List, and may be considered for interview.
Selection for interviews will be given to applicants with experience in the following:
Note :
Bilingual applicants are encouraged to apply. Additional pay may be available for bi-lingual languages other than English. In order to qualify for multilingual pay, applicants will be required to successfully pass a multilingual examination.
Salary Description
Minimum Salary: $77,629
Maximum Salary: $124,575
Minimum Salary
Maximum Salary
Currency USD
Closing Date: Open Until Filled
About Montgomery County Library System :
Montgomery County Public Libraries (MCPL) has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1 million diverse customers.
Approximately 500 engaged and passionate staff provide services in 21 library locations and in community engagement using direct outreach and virtual assistance. MCPL is an open, inviting, and vital gateway to the information, ideas and enrichment that strengthens our county. A diverse, highly qualified staff continually assesses community needs and interests to support, encourage and inspire our customers.
MCPL believes in the right of all to learn and to grow. We value intellectual freedom, accountability, quality service, diversity, fairness, professional ethics, integrity of information and respect for our customers, our community, and ourselves. We are a learning organization that functions openly by exploring new ideas and using the collective talent, knowledge, and creativity of employees at all levels.
The Montgomery County Library System is committed to the full inclusion of all qualified individuals. MCPL values diverse perspectives, lived experiences, and cultures. MCPL encourages BIPOC (Black, Indigenous, and people of color), immigrants, women, LGBTQIA+, individuals with disabilities and veterans to apply. As part of this commitment, MCPL provides reasonable accommodations for persons with disabilities to participate in the job application or interview process and/or to perform the essential functions of the position.
General Position Summary :
Montgomery County Public Libraries Montgomery County Public Libraries (MCPL) seeks a Program Manager II , (Community Outreach - COPM) to manage community relations and outreach activities. The position will manage a diverse Outreach Team that works to communicate library offerings with individuals and groups within or outside MCPL, including library patrons, department managers, community leaders, advisory boards, and committees.
The COPM will work closely with the Marketing & Communications (Marcom) Program Manager II in assessing the needs, issues, and concerns of the residents of Montgomery County in Equity Focus Areas (EFA) according to the MCPL Strategic Plan. This role focuses on promoting library offerings, managing community marketing efforts, and ensuring equal opportunities for residents.
The position, reporting to the Assistant Director for Outreach & Programs, oversees the library's community outreach, external notifications, education on library programming, assessing the needs, issues, and concerns of the residents of Montgomery County, strategic identification of community targets in need of library resources, and relationship building with potential programming partners,
This position operates under broadly stated guidelines that require extensive interpretation and considerable judgment for appropriate application.
Essential Duties/Major Responsibilities :
- The Community Outreach Program Manager, reporting to the Assistant Director, leads proactive and reactive outreach efforts, integrating central office resources with industry best practices. This role counsels the Assistant Director and Director on outreach opportunities, community-building initiatives, and public-facing event and resource communications.
- Responsibilities include being the primary liaison for library patrons/customers on organization resources and coordinating external outreach efforts with the MCPL Marketing & Communications Manager.
- Successful candidates will demonstrate a commitment to diversity, building collaborative relationships, responding to community needs, adapting to change, and communicating effectively while embracing technology as an empathetic listener.
- Required experience includes outreach expertise, community relationship building, internal communications coordination, project and time management, and knowledge of library operations. This position also requires interpreting policies, partnering with external organizations, coordinating internal and external outreach communications, working with the digital strategies and marketing teams, advising on procurement, and serving as the point of contact for the library's central outreach efforts.
- Supervisory responsibilities include leading the MCPL Central Outreach Team and managing the Electric Outreach Vehicle (EOV).
- The position involves a 40-hour workweek with a current hybrid telework schedule, subject to change per county government needs.
Additional Employment Information
OHR reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position/IRC.
Montgomery County Government is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Human Resources via email to OHR[redacted] . Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.
Montgomery County Government also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, please refer to the Careers webpage on Hiring Preference .
All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on Eligible List as a "Lateral Transfer" candidate and may be considered for interview.
If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.
Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code . Additional information about outside employment can be obtained from the Ethics Commission website.
Minimum Qualifications
Minimum Qualifications :
Experience : Thorough five (5) years professional experience in a community outreach programming capacity. Supervisory experience managing a team.
Education : Graduation from an accredited college or university with a Bachelor's Degree.
Equivalency : An equivalent combination of education and experience may be substituted.
Preferred Criteria
Preferred Criteria :
OHR will review all applicants for minimum qualifications. Applicants who meet minimum qualifications will be rated "Qualified," placed on the Eligible List, and may be considered for interview.
Selection for interviews will be given to applicants with experience in the following:
- Experience managing diverse community outreach teams.
- Coaching and reviewing personnel, including performance evaluations and staff schedules.
- Developing, conducting, and evaluating staff training, planning, and leading meetings.
- Providing customer service and resolving complex outreach issues in a public-facing setting without direct supervision.
- Counseling senior leadership on outreach opportunities, community-building initiatives, and public-facing communications.
- Event Management, Public Presentations, and Logistics.
- Answering community questions on available organization programming while enhancing information delivery.
- Managing high-level Community Awareness projects and executing a Strategic Outreach plan.
- Proficient with Project Management software like Monday, Trello, or Basecamp.
- Developing Outreach Portfolios showcasing expertise in event and resource communications.
- Participating in community events as a speaker, presenter, or guest on behalf of an organization.
- Working with people of diverse racial, ethnic, cultural, and religious backgrounds.
- Analyzing community problems and outreach data and developing sound and appropriate recommendations.
- Coordinating community library events with department staff, other departments, and County officials.
- Data Analysis to develop target Mapping specific to achieving the goals and outcomes of an organization.
Note :
Bilingual applicants are encouraged to apply. Additional pay may be available for bi-lingual languages other than English. In order to qualify for multilingual pay, applicants will be required to successfully pass a multilingual examination.
Salary Description
Minimum Salary: $77,629
Maximum Salary: $124,575
Minimum Salary
Maximum Salary
Currency USD