Goode Company Armadillo Palace General Manager

General Manager - Armadillo Palace

Essential Duties and Responsibilities

• Analysis Skills - Identifies significant problems and opportunities. Analyzes problems in depth. Consistently practices RCA/ICA methods to determine cause, and resolution/solution.
• Judgment/Decision Making - Consistent logic, rationality, and objectivity in decision making. Neither indecisive nor hip-shooter.
• Strategic Skills - Determines opportunities and threats through comprehensive analysis of current and future trends. Comprehends the big picture.
• Integrity - Ironclad. Does not ethically cut corners. Earns trust of co-workers. Puts organization above self-interest.
• Resourcefulness/Initiative - Passionately finds ways over, around, or through barriers to success. Achieves results despite lack of resources. Goes beyond the call of duty. Shows bias for action. A results-oriented "doer."
• Customer Focus - Monitors client satisfaction (internal and external). Establishes partner relationship with clients. Visible and accessible to clients.
• Training/Development/Coaching - Actively and successfully trains people. Coaches and develops for promotion into positions where they succeed. People builder.
• Team Builder - Achieves a cohesive, effective team spirit with staff. Treats staff fairly. Shares credit.
• Empowerment - Pushes decision making down to lowest level. Provides authority and resources to subordinates.
• Performance Management - Fosters high level of accountability through fair, hard hitting performance management system. Free with deserved praise and recognition. Constructive in criticism. Provides frequent feedback.
• Change Leadership and Inspiring Followership - Actively intervenes to create and energize positive change. Leads by example. Inspires people to follow their lead. Minimizes intimidation. Takes charge. Motivate by pushing appropriate hot buttons of individuals.
• Enthusiasm/Passion/Ambition - Exhibits dynamism, excitement, and a positive can-do attitude. Desires to grow in responsibility and authority.
• Professionalism - Represents the company with the highest standards of professionalism. Exceptional in terms of honesty, integrity, confidentiality, demeanor, and appearance.
• Financial Objectives:
• Masterfully manage P&L responsibilities and meet financial objectives.
• Meet financial sales targets by identifying opportunities for growth while maintaining high operating standards.
• Manage cost control with consistent focus on cost of sale and payroll.
• Analyze shrinkage, develop procedures to alleviate.
• Prepare reports for the corporate office, and follow corporate office financial procedures, including but not restricted to, handling cash, credit cards, PO's, invoices, payroll and all other financial transactions.
• Service:
• Ensure guest service standards and procedures are delivered to every guest every time.
• Daily evaluation of restaurant service performance.
• Investigate and resolve customer complaints regarding food quality, service, and accommodations.
• Display a sense of ownership. Make decisions as if the restaurant were your own.

Qualifications & Competencies

• Minimum of 5 years experience in a multi-unit or multi-revenue center operation with 2+ years as General Manager.
• Bachelors' degree in Restaurant Management, Hospitality, related field, or equivalent work experience.
• Strong P&L knowledge and general business acumen. Proven ability to make strategic decisions based on financial analysis. Specifically, forecasting, budgeting, analyzing variances, and initiating corrective action.
• This job requires the ability to successfully manage a large team with multiple business directives. We are seeking a candidate with a broad understanding of Grassroots Marketing, Social Media, HR, Live Entertainment, Festivals, Private Events, Catering and Restaurant/Bar/Nightlife Operations.
• Proficient knowledge of MS Word, Excel, Outlook, and Teams
• Certifications: Food Safety Manager, Allergens, and TABC
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.

Benefits and Perks:

• Culture of Connection: Be a part of a culture that embodies our brand values and fosters meaningful connections within a company voted as Top Workplace to Work in Houston for 7 years running!
• Exceptional Earning Potential: Enjoy WEEKLY payouts!
• Fantastic Dining and Merchandise Perks: Indulge in fantastic discounts on dining and merchandise at any Goode Co. location and online! Our Pecan Pie is calling you...
• Financial Planning: Secure your future with 401(k) retirement plans featuring a company match, ensuring your financial goals align with your career growth.
• Take Time Off to Recharge: Take advantage of our Paid Time Off, providing the opportunity to recharge and maintain a healthy work-life balance.
• Schedules: Flexible schedules! Closed on Thanksgiving and Christmas.
• Continuous Learning & Development: Elevate your skills through ongoing learning and development opportunities, both personally and professionally.
• Benefits: You will qualify for a Medical Membership starting the first month after 60 days from your hire date. Enjoy unlimited primary and preventive care, access to 24/7 telemedicine and virtual appointments, along with a range of other services including lab tests and immunizations.

Goode Company Restaurants is an Equal Opportunity Employer that does not discriminate against an employee or applicant based upon race, color, religion, gender, national origin, disability, or veteran's status or any other protected factor under federal, state or local law.

This job description is intended as a summary of the primary responsibilities of and qualifications for this position. This job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.