Client Services Lead, Northeast Region
Apply NowCompany: Avanade Inc.
Location: Albany, NY 12203
Description:
Job description
The Client Services Lead (Manager) for Avanade X is responsible for building strong, trusted client relationships for our most strategic accounts within the region, providing value to the client far beyond a contract or statement of work (SOW.)
Come join us
This role partners with our clients to uncover their needs/wants to create and deliver valuable, quality solutions. This role is accountable for managing Northeast Region client engagements, client satisfaction, and ultimately driving revenue growth for the region through exceptional relationship building and client management. This role reports to regional leadership. Together we do what matters.
Skills and experiences
* Deep industry account and/or product management knowledge to build high-quality experiences with strategic value.
* Experience with financial growth on individual pieces of business
* Deep knowledge of digital business practices
* Experience in the application of multi-channel marketing programs
* Displayed evidence of a growth mindset, passion for problem-solving, strategic thinking, and customer-orientation among a team.
* Expert communication and ability present confidently to senior level clients (remote and public speaking).
* Skilled at fostering strong, cohesive interdisciplinary teams and a master coach who can motivate, grow, course-correct, and guide a team to success.
* Experience in growing teams, spearheading strategic initiatives, developing GTM materials, and bringing to market new value propositions.
About you
* You likely have relevant education or 10 years of digital, client services, and people management experience.
* You have Sales experience in a digital agency, consulting or start-up setting.
* You have a digital strategy mindset and experience solutioning for clients.
* You want to partner with Avanade's Sales workforce to figure out what we can offer our clients and open us up for growth.
* You have an experimental mindset, take risks, build processes, and are comfortable with ambiguity.
* You are someone who understands and is EXCITED about the "hustle" of creating new initiatives.
* You can travel up to 25% and negotiate contracts with clients and partners at the executive level.
What you'll do
Client Partner
Strategically build client relationship trust and functions as a business partner, advisor and relationship lead for our clients.
Understand our client and prospect's business, brand and customer behaviors to develop winning strategies
Constantly tracks the market and competitive sets, on top of innovation, latest business trends and cultural happenings.
Responsible for overall client satisfaction and ensures the client is getting the best results from the entire agency team.
Growth
Drives organic growth, identifying, and opening new revenue streams.
Keeps SVP, Client Partner apprised of key client opportunities, potential risks and other key nuances
Great Work
Provides clear strategic leadership and guidance for multidisciplinary teams to ensure all work aligns with client business needs and expectations
Identifies and implements strategic initiatives designed to impact client business and drive agency growth.
Holds Creative, Strategy and Delivery accountable to deliver and course correct, if/as needed.
Building, Leading, Mentoring, Networking
Builds strong working relationships with department leads and department staff.
Develops, coaches, mentors talent
Works with SVP, Client Partner and Human Resources to identify, attract and retain talent.
Acts as a Role Model by representing, communicating and leading Avanade's overall vision, mission and values.
Learn more
To learn more about our team at Avanade, check out this info:
Check out our blogs:
Enjoy your career
Some of the best things about working at Avanade :
Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
Real-time access to technical and skilled resources globally
Dedicated career advisor to encourage your growth
Engaged and helpful coworkers genuinely interested in you
Find out more about some of our benefits here .
A great place to work
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.
Create a future for our people that focuses on
Expanding your thinking Experimenting courageously Learning and pivoting
Inspire greatness in our people by
Empowering every voice Encouraging boldness Celebrating progress
Accelerate the impact of our people by
Amazing the client Prioritizing what matters Acting as one
The Client Services Lead (Manager) for Avanade X is responsible for building strong, trusted client relationships for our most strategic accounts within the region, providing value to the client far beyond a contract or statement of work (SOW.)
Come join us
This role partners with our clients to uncover their needs/wants to create and deliver valuable, quality solutions. This role is accountable for managing Northeast Region client engagements, client satisfaction, and ultimately driving revenue growth for the region through exceptional relationship building and client management. This role reports to regional leadership. Together we do what matters.
Skills and experiences
* Deep industry account and/or product management knowledge to build high-quality experiences with strategic value.
* Experience with financial growth on individual pieces of business
* Deep knowledge of digital business practices
* Experience in the application of multi-channel marketing programs
* Displayed evidence of a growth mindset, passion for problem-solving, strategic thinking, and customer-orientation among a team.
* Expert communication and ability present confidently to senior level clients (remote and public speaking).
* Skilled at fostering strong, cohesive interdisciplinary teams and a master coach who can motivate, grow, course-correct, and guide a team to success.
* Experience in growing teams, spearheading strategic initiatives, developing GTM materials, and bringing to market new value propositions.
About you
* You likely have relevant education or 10 years of digital, client services, and people management experience.
* You have Sales experience in a digital agency, consulting or start-up setting.
* You have a digital strategy mindset and experience solutioning for clients.
* You want to partner with Avanade's Sales workforce to figure out what we can offer our clients and open us up for growth.
* You have an experimental mindset, take risks, build processes, and are comfortable with ambiguity.
* You are someone who understands and is EXCITED about the "hustle" of creating new initiatives.
* You can travel up to 25% and negotiate contracts with clients and partners at the executive level.
What you'll do
Client Partner
Strategically build client relationship trust and functions as a business partner, advisor and relationship lead for our clients.
Understand our client and prospect's business, brand and customer behaviors to develop winning strategies
Constantly tracks the market and competitive sets, on top of innovation, latest business trends and cultural happenings.
Responsible for overall client satisfaction and ensures the client is getting the best results from the entire agency team.
Growth
Drives organic growth, identifying, and opening new revenue streams.
Keeps SVP, Client Partner apprised of key client opportunities, potential risks and other key nuances
Great Work
Provides clear strategic leadership and guidance for multidisciplinary teams to ensure all work aligns with client business needs and expectations
Identifies and implements strategic initiatives designed to impact client business and drive agency growth.
Holds Creative, Strategy and Delivery accountable to deliver and course correct, if/as needed.
Building, Leading, Mentoring, Networking
Builds strong working relationships with department leads and department staff.
Develops, coaches, mentors talent
Works with SVP, Client Partner and Human Resources to identify, attract and retain talent.
Acts as a Role Model by representing, communicating and leading Avanade's overall vision, mission and values.
Learn more
To learn more about our team at Avanade, check out this info:
- Avanade Do What Matters
- Avanade - Making a Genuine Human Impact Interested in knowing what's going on inside Avanade?
Check out our blogs:
- Avanade Insights - exchange ideas that drive tomorrow's innovation
- Inside Avanade - explore what life is like working at Avanade Compensation for roles at Avanade varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience.
Enjoy your career
Some of the best things about working at Avanade :
Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
Real-time access to technical and skilled resources globally
Dedicated career advisor to encourage your growth
Engaged and helpful coworkers genuinely interested in you
Find out more about some of our benefits here .
A great place to work
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.
Create a future for our people that focuses on
Expanding your thinking Experimenting courageously Learning and pivoting
Inspire greatness in our people by
Empowering every voice Encouraging boldness Celebrating progress
Accelerate the impact of our people by
Amazing the client Prioritizing what matters Acting as one