Family Service Advisor (Funeral and Cemetery Sales)

Job Type

Full-time, Part-time

Description

The job description for the Family Service Advisor (Funeral and Cemetery Sales) at Security National Funeral Homes and Cemeteries outlines a pivotal role in providing compassionate support to families during the funeral and cemetery planning process. Here's a breakdown of the key responsibilities, qualifications, and benefits associated with the position.

Responsibilities:

Client Relationships:

• Establish professional relationships with client families to understand their needs and preferences.
• Provide compassionate guidance throughout the funeral and cemetery planning process.
• Educate families on pre-need planning options and assist with decision-making.

Sales and Service:

• Conduct sales presentations, both on-site and off-site, to promote merchandise and service options.
• Assist families in selecting burial plots, crypts, niches, or memorial gardens.
• Ensure all paperwork and documentation related to funeral and cemetery arrangements are accurate and compliant.

Support and Coordination:

• Conduct tours of cemetery locations and attend cemetery services and visitations.
• Coordinate with cemetery staff to ensure chosen locations meet family preferences.

Administration and Compliance:

• Complete necessary paperwork and ensure compliance with state and industry regulations.
• Maintain ethical standards and confidentiality when handling sensitive information.

Communication and Teamwork:

• Collaborate with colleagues to deliver outstanding service and support to families.
• Maintain positive communication with funeral homes, departments, and team members.

Aftercare and Follow-up:

• Schedule and conduct aftercare appointments to ensure client satisfaction and obtain referrals.
• Provide ongoing support to families before, during, and after funeral services.

Training and Development:

• Participate in location and company training initiatives to enhance skills and knowledge.

Requirements

Qualifications:

• High school diploma or equivalent required; some college or degree preferred.
• Previous experience in sales, customer service, or related fields preferred.
• Proven track record of achieving sales targets.
• Bi-lingual skills (especially fluent in Spanish) are advantageous.
• Must obtain both a resident producer insurance license (if not already possessed), as well as a Utah preneed sales agent license (if not already possessed.)
• Valid driver's license with a good driving record.
• Willing to work a rotating shift Monday-Saturday, 9a-5p.

Compensation and Benefits:

• Pay Range: $65,000 - $125,000 annually, dependent on experience and performance. (This is a base salary plus commission position)
• Benefits:
• 12 paid holidays
• Accrued vacation leave
• Accrued sick leave
• Medical benefits with HSA and FSA options, dental, and vision
• 401(k) with match
• Employee assistance program
• President's Circle Sales Incentive Trip travel opportunity

Company Culture:

• Emphasis on employee success, teamwork, and a diverse, inclusive culture.
• Opportunities for career growth and development within the company.

Conclusion:

The Family Service Advisor role at Security National Funeral Homes and Cemeteries is ideal for individuals with strong interpersonal skills, empathy, and a commitment to helping families during a sensitive time. It offers competitive pay, comprehensive benefits, and opportunities for professional advancement in a supportive work environment dedicated to employee success and excellent service delivery.

What You'll Love About Us

• Great Company Culture
• Top Workplaces 8 years in a row (2016, '17, '18, '19, '20, '21, '22, '23)
• Going Places. Company recently added to the Russell 2000 Index, attributing our strong growth
• Rest and Relaxation. Accrued sick / vacation leave and paid holidays
• Health Benefits. Medical with HSA and FSA options, dental, and vision
• Prepare for the Future. 401(k) with company match

Salary Description

$65,000-$125,000 annually depending on experience