Regional Business Service Manager

Summary:

The Regional Business Service Manager's primary responsibilities include performing services directly related to the oversight of the Company's Senior Living and Health Care business offices. In connection with these duties, the Regional Business Service Manager will be directly responsible for training business office manager's on office policies, procedures and systems, monthly review of accounts receivable and audit office procedures for compliance with internal controls. Requires reporting and follow-up with the Director of Business Services and Regional Directors of Operations.
Essential Job Functions, Duties, and Responsibilities:
Financial Management:

Ensure proper financial management in the field by providing the following:

• Directly responsible to train office staff including accounts receivable, deposits, bank and petty cash reconciliations, and month end closing.
• Indirectly responsible to hire and oversee community office managers.
• Must be able to function as an office manager in absence of community office manager.
• Monthly review of communities Accounts Receivable Aging for collection issues. Assist office managers with difficult billing problems by correcting claims or offering next step directions.
• Oversee the accounts receivable bad debt reserves and write off process.
• Perform internal controls review. This includes review of all business office functions including payroll, billing practices, accounts payable procedures, and collections. Determine appropriate correction to ensure proper adherence to company standards. Present written corrective action plan to the Director of Business Services for approval and presentation to the Executive Director for implementation.
• Ensure proper business office set up at new locations. Includes, but is not limited to, accounts receivable, training of office staff and development of required reporting formats.
• Responsible to compare and evaluate possible courses of conduct as related to the duties outlined above, including exercising authority to make independent decisions regarding policy and procedure adherence.
• Ability to formulate, interpret and implement management and operational policies as related to the duties outlined above.
• Other duties as required.

Qualifications:

Must possess the ability to make independent decisions, follow instructions, and accept constructive criticism. Must be able to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public. Must be able to speak, write and understand English in a manner that is sufficient for effective communication with supervisors, employees, residents, and families.
Education and Experience:

• Four-year business or accounting degree with a minimum of three years' experience in Skilled Nursing and Assisted Living business office operations
• Knowledge of accounting and strong auditing skills
• Excellent communication skills, both verbal and written
• Knowledge of nursing home Medicare, Medicaid and Managed Care billing processes.
• Experience with PointClickCare Skilled Nursing software or similar software required
• Excellent Microsoft Excel skills
• Travel up to 20%.
• Must be capable of performing the essential functions of the job, with or without reasonable accommodations.
• Must be capable of maintaining regular attendance.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Language Skills:

Ability to read, analyze, and interpret general business policies, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:

Ability to work with basic mathematical concepts such as addition, subtraction, multiplication and division. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.