Manager Clinical Practice
Apply NowCompany: Cooper University Health Care
Location: Camden, NJ 08105
Description:
About Us
At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Short Description
The Manager of Clinical Practice, Ambulatory Operations shall improve the overall health of the communities we serve through leading and supporting a centralized extended care clinical team to support medical practice providers in a standardized, coordinated, efficient, and proactive fashion to achieve population health management and continuous improvement of access as follows:
Manager of Clinical Practice, Ambulatory Operations shall provide important leadership and evidence based clinical guidance for work that relates to clinical staff in ambulatory care settings as well as bring the ambulatory care nursing perspective to collaborative efforts between Ambulatory Operations and Population Health and others, included but not limited to Professional Development and Quality and Patient Safety. They will also work on projects related to clinical team member training, process improvement and standardization of processes.
Contributes to the development, plans, and implements operational departmental goals, objectives, personnel, resources, and equipment related to:
Other clinical non-patient facing work as identified
Analyzes clinical gaps and expansion opportunities in existing services aligned with new centralized programs.
Innovatively increases productivity, efficiency, reduces costs or increases revenue while linking clinical services that can be best implemented from a centralized and standardized service.
Ensures the delivery of quality patient care via management of clinical services, including clinical orientation and clinical competency, of non-physician providers, including nursing staff.
Responsible for the development, training, and implementation of all new Clinical Centralized Services workflows in conjunction with other clinical leaders.
Assist with standardization of staffing model particularly for all clinical roles (RNs, LPNs, MA, CPS), including working with sites to understand where gaps and surpluses exist in staffing to meet patient needs.
Accountable for the management of clinical and business operations of assigned sites, including the delivery of quality clinical services, improving patient experience, materials management, software implementations, regulatory compliance, equipment maintenance, environment of care, and facility management, making themselves or designee available after hours for emergent issues such as facility or operational issues due to weather or other unforeseen circumstances.
Supports the strategic direction of Ambulatory Operations as well as the Institute's growth playbook by operationalizing new programs and growth initiatives.
Exemplifies the Cooper University Health Care core values of inclusion, compassion and excellence.
Partners with physicians, clinical personnel and administrative leadership within their assigned areas of the health system to remove barriers to success and achieve local and organizational goals.
Provides strong, effective, goal-oriented leadership to direct and indirect reports
Establishes, cascades and meets goals, objectives, policies, procedures and systems for all operational areas within span of control.
Develops, coordinates, and maintains standardized work procedures and policies to improve efficiency and effectiveness across Ambulatory Operations.
Coaches, develops, educates, mentors, and holds accountable direct reports as well as fosters an environment of trust throughout their areas of responsibility.
Hardwires and validates leadership tools such as leader rounding on patients, employees, and providers and practices reward and recognize of key behaviors
Performs data reporting and analysis to drive decision-making within span of control geared towards meeting organizational goals.
Participates in professional development activities and maintain professional affiliations.
Performs all related duties and/or special projects as assigned/required.
Experience Required
Experience
Required
Preferred
Special
Considerations
Experience
Required
Preferred
Special
Considerations
0-2 years
6-10 years
3-5 years
10+ years
Special Considerations
Explained (if needed):
Education Requirements
Education
Required
Preferred
Special
Considerations
Education
Required
Preferred
Special
Considerations
High School / GED
Bachelor's Degree
Vocational / Technical School
Master's Degree
Associate's Degree
Doctorate Degree
Field of Study (Please Note)
Masters of Sciences in Nursing, Doctor of Nursing Practice
Special Considerations
Explained (if needed):
License/Certification Requirements
Licensure, Certification, and Registration
Required
Preferred
Special
Considerations
LSSGB or LSSBB Preferred
Epic certification
Registered Nurse
Special Considerations Explained
(if needed):
Special Requirements
Skills / Qualifications
Required
Preferred
Communication - Ability to communicate with patients, visitors and coworkers
Experience with EPIC
Experience with NCQA, HEDIS and related quality metrics preferred.
Minimum 2+ years experience in acute and ambulatory operations leadership, clinical staffing, call centers at a manager level or above. A combination of education, experience and background may also be considered.
Working knowledge of regulatory requirements in an ambulatory setting in HIPAA, Quality and Patient Safety(,CMS, TJC, DOH,CLIA etc.)
Strong knowledge of principles and practices of business/medical administration, financial management and relationship management
Demonstrated excellence in customer service and patient experience and operational improvement within the ambulatory setting.
Excellent organizational, written and verbal communication skills, comfort in communication with all levels of personnel.
Knowledge and ability to optimize electronic health record in order to monitor key practice statistics, patient access metrics and clinic operations
Demonstrated experience in improvement of assigned areas outcomes through creative and sustainable tactics
At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Short Description
The Manager of Clinical Practice, Ambulatory Operations shall improve the overall health of the communities we serve through leading and supporting a centralized extended care clinical team to support medical practice providers in a standardized, coordinated, efficient, and proactive fashion to achieve population health management and continuous improvement of access as follows:
Manager of Clinical Practice, Ambulatory Operations shall provide important leadership and evidence based clinical guidance for work that relates to clinical staff in ambulatory care settings as well as bring the ambulatory care nursing perspective to collaborative efforts between Ambulatory Operations and Population Health and others, included but not limited to Professional Development and Quality and Patient Safety. They will also work on projects related to clinical team member training, process improvement and standardization of processes.
Contributes to the development, plans, and implements operational departmental goals, objectives, personnel, resources, and equipment related to:
- Test results
- Clinical triage
- Medication requests
- Patient requests
Other clinical non-patient facing work as identified
Analyzes clinical gaps and expansion opportunities in existing services aligned with new centralized programs.
Innovatively increases productivity, efficiency, reduces costs or increases revenue while linking clinical services that can be best implemented from a centralized and standardized service.
Ensures the delivery of quality patient care via management of clinical services, including clinical orientation and clinical competency, of non-physician providers, including nursing staff.
Responsible for the development, training, and implementation of all new Clinical Centralized Services workflows in conjunction with other clinical leaders.
Assist with standardization of staffing model particularly for all clinical roles (RNs, LPNs, MA, CPS), including working with sites to understand where gaps and surpluses exist in staffing to meet patient needs.
Accountable for the management of clinical and business operations of assigned sites, including the delivery of quality clinical services, improving patient experience, materials management, software implementations, regulatory compliance, equipment maintenance, environment of care, and facility management, making themselves or designee available after hours for emergent issues such as facility or operational issues due to weather or other unforeseen circumstances.
Supports the strategic direction of Ambulatory Operations as well as the Institute's growth playbook by operationalizing new programs and growth initiatives.
Exemplifies the Cooper University Health Care core values of inclusion, compassion and excellence.
Partners with physicians, clinical personnel and administrative leadership within their assigned areas of the health system to remove barriers to success and achieve local and organizational goals.
Provides strong, effective, goal-oriented leadership to direct and indirect reports
Establishes, cascades and meets goals, objectives, policies, procedures and systems for all operational areas within span of control.
Develops, coordinates, and maintains standardized work procedures and policies to improve efficiency and effectiveness across Ambulatory Operations.
Coaches, develops, educates, mentors, and holds accountable direct reports as well as fosters an environment of trust throughout their areas of responsibility.
Hardwires and validates leadership tools such as leader rounding on patients, employees, and providers and practices reward and recognize of key behaviors
Performs data reporting and analysis to drive decision-making within span of control geared towards meeting organizational goals.
Participates in professional development activities and maintain professional affiliations.
Performs all related duties and/or special projects as assigned/required.
Experience Required
Experience
Required
Preferred
Special
Considerations
Experience
Required
Preferred
Special
Considerations
0-2 years
6-10 years
3-5 years
10+ years
Special Considerations
Explained (if needed):
Education Requirements
Education
Required
Preferred
Special
Considerations
Education
Required
Preferred
Special
Considerations
High School / GED
Bachelor's Degree
Vocational / Technical School
Master's Degree
Associate's Degree
Doctorate Degree
Field of Study (Please Note)
Masters of Sciences in Nursing, Doctor of Nursing Practice
Special Considerations
Explained (if needed):
License/Certification Requirements
Licensure, Certification, and Registration
Required
Preferred
Special
Considerations
LSSGB or LSSBB Preferred
Epic certification
Registered Nurse
Special Considerations Explained
(if needed):
Special Requirements
Skills / Qualifications
Required
Preferred
Communication - Ability to communicate with patients, visitors and coworkers
Experience with EPIC
Experience with NCQA, HEDIS and related quality metrics preferred.
Minimum 2+ years experience in acute and ambulatory operations leadership, clinical staffing, call centers at a manager level or above. A combination of education, experience and background may also be considered.
Working knowledge of regulatory requirements in an ambulatory setting in HIPAA, Quality and Patient Safety(,CMS, TJC, DOH,CLIA etc.)
Strong knowledge of principles and practices of business/medical administration, financial management and relationship management
Demonstrated excellence in customer service and patient experience and operational improvement within the ambulatory setting.
Excellent organizational, written and verbal communication skills, comfort in communication with all levels of personnel.
Knowledge and ability to optimize electronic health record in order to monitor key practice statistics, patient access metrics and clinic operations
Demonstrated experience in improvement of assigned areas outcomes through creative and sustainable tactics