Information Systems Senior Manager GW - TS/SCI Poly Required

The Information Systems Senior Manager shall have the following responsibilities:
Manages employees engaged in providing information system solutions and technical support in one or more functional areas.
Senior Remote Operations Manager responsible for the oversight of the following teams
User Account Management team
Tier 2 Remote Support team
COE (Center Of Excellence) Remote Support team
TPAM (Elevated Access Multi Factor Authentication) Support team
Problem Management
Deputy to Operations Director providing back up support to the following teams
Availability Management
Change Management
Service Delivery
Enterprise Management
Escalation point for all teams within Operations Framework for assistance with complex issues
Approve all ServiceNow tickets for requests for Operations employees
Monitor SLAs and adjust team posture to improve performance as needed
Monitor Staffing Levels against SLA performance and recommend changes as needed
Worked directly with Program Management Office to resolve operational and customer impacting issues
Provide backup coverage for Operations Framework Director
Recommended opportunities for new automations as well as enhancements to existing

Mandatory Skills:

• Demonstrated experience in team leadership, strategic planning, and project management
• Senior Level Management
• Strong technical background with expertise in enterprise IT services
• No degree + 25 years experience OR Bachelor's Degree + 20 years experience
• CompTIA Security+ CE required within 6 months of start date
• TS/SCI with FS Poly

Desired Skills:

• Ability to collaborate effectively across departments and with external stakeholders
• Excellent communication and interpersonal skills