Tier 3 - Network Engineering Support - McKinney, TX

Job Description
About Netrio

Netrio, a globally diverse and US-based Managed Service Provider, is committed to delivering world-class technology support services. Our focus is on empowering our clients to excel in their respective fields.

We are growing and seeking a skilled and dedicated Network Engineer to join our diverse team in McKinney, TX. The successful candidate will be responsible for designing, implementing, maintaining, and supporting our customers' network infrastructure.

Job Description:

The ideal candidate will have experience in server virtualization, network appliance administration and server configuration, administration, and support.

Supports one or more aspects of IT related projects, including analysis of the existing device configurations, developing configuration files for the replacement devices, technical support of on-site technicians during the equipment replacement, and possible on-site installation and configuration for clients.

Requirements

Requirements and Skills:

• At least 4 years' experience in a position supporting network devices, servers and software, and IP connected hardware.
• University degree in Computer Science or a related subject; Highly valued
• Technical certifications from accredited sources; Highly Valued
• Proven hands-on network engineering experience.
• Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS).
• Solid understanding of the OSI or TCP/IP model.
• Hands-on experience with monitoring, network diagnostic, and network analytics tools.
• Expertise in Virtualization Technologies (KVM, VMWare, HyperV, Veeam, Verge.io).
• Expertise in Microsoft Server (2008+) and Applications (Exchange, SQL, IIS, SCCM).
• Experience with maintaining/supporting VoIP Technology (Endpoints, SIP, DIDs).
• Intermediate experience with 3rdParty Cloud Service Providers, AWS, Azure, GCP, and Others.
• Intermediate experience with VPNs, VPCs, SD-WAN, and complex IP routing/switching concepts.
• Understanding of IT Service Management and ITIL concepts and directives
• Good understanding of Wiring Closets, IDF; MDF; cable tracing; toning out; running cabling; other low voltage activities and layer 2 physical connectivity (Cat5/Cat6) tasks.
• Understanding of WIFI networking; SSIDs; Basic principles of coverage and connectivity for WIFI devices.
• Ability to follow instructions and provide documented reviews of work performed.
• Excellent time and priority management
  Other Requirements
• Valid driver's license for traveling to client sites, if needed.
• Ability to pass a background check.

Benefits

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Flexible spending account
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday
• Weekends as needed
• Periodic On-call

Work Location:

In office only