Head of Payments

About Keap: Keap is the leading Business Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap's vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies. With tens of thousands of customers and over a hundred thousand users, we are just scratching the surface of our vision.

Overview: The Head of Payments must have a rich experience in the payments industry along with the tactical knowledge of launching embedded payments solutions in software products. The role will drive the business on adoption and usage of embedded payments products in the small business automation industry. They will own collateral, strategy, and training for all Keapers as they prioritize Keap Pay as a major company initiative. The right candidate will have direct transformational experience with software companies moving to embedded payments.

What you'll be doing...

• Track record of owning and hitting a revenue number within a payments product including planning, executing, and hitting quotas on payment, experience with payments migrations a must;
• 7+ years direct operational and leadership experience within a payments role;
• Deep experience in embedded payments with a focus on payments migration and a adoption;
• Excellent written and verbal communication and presentation skills
• Ability to nurture and grow existing partnerships
• Strong customer service skills, able to effectively communicate (written and verbal), and proactively lead customer expectations;
• Interest in technology and industry fluency preferred;
• Creative, flexible, and solution-oriented;
• Ability to navigate ambiguous situations and to drive to clarity, with a mindset of building repeatable processes for the future;
• Extremely motivated and inspired by Keap's mission;
• Ability to quickly synthesize complex ideas, align them with business priorities, and devise actionable strategies to accomplish goals;
• Data-driven and results-focused;

Who you are:

• Track record of owning and hitting a revenue number within a payments product including planning, executing, and hitting quotas on payment, experience with payments migrations a must;
• 7+ years direct operational and leadership experience within a payments role;
• Deep experience in embedded payments with a focus on payments migration and a adoption;
• Excellent written and verbal communication and presentation skills
• Ability to nurture and grow existing partnerships
• Strong customer service skills, able to effectively communicate (written and verbal), and proactively lead customer expectations;
• Interest in technology and industry fluency preferred;
• Creative, flexible, and solution-oriented;
• Ability to navigate ambiguous situations and to drive to clarity, with a mindset of building repeatable processes for the future;
• Extremely motivated and inspired by Keap's mission;
• Ability to quickly synthesize complex ideas, align them with business priorities, and devise actionable strategies to accomplish goals;
• Data-driven and results-focused;
• Keap's corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.

Benefits: Being a Keaper has its perks...

• Free Keap app for personal use
• Above Market Pay
• Paid time off to volunteer
• Flexible PTO Plan
• Paid Sick Time
• DashPass Membership
• 401k + Matching
• Financial Education Program through SmartDollar

We're a great place to work. Keap was named a Great Place to Work in 2021, 2022, 2023 & again in 2024! In 2024 75% of all current Keapers, said Keap is a great place to work. We're a hybrid workforce with an unwavering dedication to our Keap culture that recognizes everyone's impact.

Visa Sponsorship: We welcome and support people of all different backgrounds. At Keap, we celebrate diversity and inclusion to benefit our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status. However, due to the current economic climate we are not able to sponsor, support student Visas, or take over sponsorship of employment Visas at this time.

We Own It: If you don't check every box, please don't rule yourself out. We focus on hiring incredible human beings, so if this role resonates with you, hit that apply button!

Location: Keap's corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.

Our Values

We Genuinely Care:

We listen to, care for, and serve the diverse people central to our Purpose: our employees, partners, customers, shareholders, and entrepreneurs everywhere

We Own It:

We are a culture of performance and accountability. We face challenges with grit and optimism to achieve our goals.

We Learn Always:

We have a forever curious, learn-it-all mindset, and we value learning over knowledge. We use data and experimentation to innovate and constantly improve.

We Build Trust:

We build trust through transparency and open, authentic communication. We assume positive intent and we're the first to extend trust

We Check Ego:

We check our ego at the door. Humility and gratitude help us work collaboratively, serve others and accomplish more.

We Dream Big:

We empower the entrepreneurial spirit by believing in people and championing their dreams. We solve big problems with big dreams.

Any candidate who misrepresents their identity and/or skills may be subject to civil damages, penalties, and criminal prosecution.

California Employee Privacy Notice: https://keap.com/legal/cepn