Project Manager
Apply NowCompany: Global Enterprise Services, LLC
Location: Frederick, MD 21702
Description:
Project Manager
Provide management and oversight for all Contractor employees.
Manage, coordinate, facilitate, oversee, and track initiatives and projects with varying timelines and scopes to ensure timely submission of deliverables.
Serve as the primary POC for management and coordination of the helpdesk support including, but not limited to, coordination of support scheduling, creation of project deployment timelines, helpdesk reports, problem/issue tracking/reporting, and managing helpdesk response processes/procedures.
Ensure an adequate level of helpdesk support is provided based on workload.
Analyze technical, functional, and personnel issues that occur and collaborate with the COR to and propose changes to business processes, documentation, and/or requirements to improve overall efficiency and maintain quality support.
Identify opportunities to utilize DHA Enterprise Services to facilitate automation of IM/IT requirements.
Must possess a GSEC or CompTIA Security+ Certification upon hire.
Experience:
At least 3 years' experience in a management role.
At least 3 years' experience providing customer support.
At least 3 years' experience providing functional/technical IT support.
Location: Fort Detrick Maryland
Clearance: Secret
Provide management and oversight for all Contractor employees.
Manage, coordinate, facilitate, oversee, and track initiatives and projects with varying timelines and scopes to ensure timely submission of deliverables.
Serve as the primary POC for management and coordination of the helpdesk support including, but not limited to, coordination of support scheduling, creation of project deployment timelines, helpdesk reports, problem/issue tracking/reporting, and managing helpdesk response processes/procedures.
Ensure an adequate level of helpdesk support is provided based on workload.
Analyze technical, functional, and personnel issues that occur and collaborate with the COR to and propose changes to business processes, documentation, and/or requirements to improve overall efficiency and maintain quality support.
Identify opportunities to utilize DHA Enterprise Services to facilitate automation of IM/IT requirements.
Must possess a GSEC or CompTIA Security+ Certification upon hire.
Experience:
At least 3 years' experience in a management role.
At least 3 years' experience providing customer support.
At least 3 years' experience providing functional/technical IT support.
Location: Fort Detrick Maryland
Clearance: Secret