Service Manager - South Carolina (Greenville / Columbia)
Apply NowCompany: Atlantic Forklift Services, LLC
Location: Greenville, SC 29615
Description:
At Atlantic Forklift Services, we prioritize the well-being and success of our employees. We foster a collaborative and inclusive work environment where every team member is valued and respected. Our leadership team is committed to providing the support and resources needed for personal and professional growth. We believe in open communication, teamwork, and celebrating our successes together.
Are you passionate about leading a team to deliver exceptional service? Do you thrive in a dynamic environment while working alongside a team of high performing and caring people? Atlantic Forklift Services is seeking for a dedicated and experienced Service Manager to lead our South Carolina service operations.
As a member of the leadership team, you'll play a crucial role in ensuring our customers receive top-notch service while overseeing a talented group of technicians. If you're ready to make an impact in a thriving industry with a company that values expertise and customer satisfaction, we invite you to explore this exciting opportunity with us.
Company Benefits:
- Competitive salary commensurate with experience
- Monthly vehicle allowance to cover fuel and mileage for travel between branches and customer sites
- Comprehensive health insurance coverage with HSA and traditional PPO plan options
- Dental, vision, disability, and company paid life insurance available as well as 401k retirement with company match*
- Paid time off and holidays for work-life balance, including employee birthday*
- Opportunities for ongoing training and professional development, including executive coaching sessions
Job Purpose:
This position provides leadership for all technical service personnel and responsibilities within the South Carolina branches of the dealership. Works closely with the Operations Manager and the service and parts leadership team to achieve superior results in customer satisfaction while meeting and exceeding revenue and profitability goals of the service and parts departments.
Position Responsibilities:
1. Ensure environmental, health and safety compliance within the service department by overseeing that all technical personnel follow and maintain safe work habits in the shop, on the road, and at customer sites.
2. Develop and lead technical service team needed to achieve service revenue and profitability goals by managing the recruitment, product training, development and performance of the service technicians.
3. Coach, counsel and manage performance for all technical service personnel through development and implementation of individual development plans.
4. Work closely with necessary team members to resolve all disputes quickly, ensuring customer satisfaction while managing overall costs. Manage services technician's expenses and resources. Drive for complete utilization of the service team as well as develop team efficiency.
5. Provide quality control of all service jobs to ensure we are meeting and exceeding customer expectations and profitability goals.
6. Assist customers, service, sales and parts team by answering questions or directing to the correct personnel, and when necessary, capturing data in our job management system.
7. Support service admin team in preparation of service quotes and proposals by providing technical support to reduce the number of "call backs" by having the appropriate technician and the correct part provided timely.
8. Local travel to branches required.
9. Perform other duties as assigned.
10. Adhere to all company policies and procedures.
Skills/Qualifications:
2- or 4-year business degree or a combination of education and relevant work experience
Minimum of five years' technical experience in material handling or related industrial equipment industry
Prior management experience
Previous P&L and/or budget responsibility preferred
Must demonstrate exceptional computer skills with the ability to use technology with little direction
Must possess a clean driving record and a valid driver's license
Are you passionate about leading a team to deliver exceptional service? Do you thrive in a dynamic environment while working alongside a team of high performing and caring people? Atlantic Forklift Services is seeking for a dedicated and experienced Service Manager to lead our South Carolina service operations.
As a member of the leadership team, you'll play a crucial role in ensuring our customers receive top-notch service while overseeing a talented group of technicians. If you're ready to make an impact in a thriving industry with a company that values expertise and customer satisfaction, we invite you to explore this exciting opportunity with us.
Company Benefits:
- Competitive salary commensurate with experience
- Monthly vehicle allowance to cover fuel and mileage for travel between branches and customer sites
- Comprehensive health insurance coverage with HSA and traditional PPO plan options
- Dental, vision, disability, and company paid life insurance available as well as 401k retirement with company match*
- Paid time off and holidays for work-life balance, including employee birthday*
- Opportunities for ongoing training and professional development, including executive coaching sessions
Job Purpose:
This position provides leadership for all technical service personnel and responsibilities within the South Carolina branches of the dealership. Works closely with the Operations Manager and the service and parts leadership team to achieve superior results in customer satisfaction while meeting and exceeding revenue and profitability goals of the service and parts departments.
Position Responsibilities:
1. Ensure environmental, health and safety compliance within the service department by overseeing that all technical personnel follow and maintain safe work habits in the shop, on the road, and at customer sites.
2. Develop and lead technical service team needed to achieve service revenue and profitability goals by managing the recruitment, product training, development and performance of the service technicians.
3. Coach, counsel and manage performance for all technical service personnel through development and implementation of individual development plans.
4. Work closely with necessary team members to resolve all disputes quickly, ensuring customer satisfaction while managing overall costs. Manage services technician's expenses and resources. Drive for complete utilization of the service team as well as develop team efficiency.
5. Provide quality control of all service jobs to ensure we are meeting and exceeding customer expectations and profitability goals.
6. Assist customers, service, sales and parts team by answering questions or directing to the correct personnel, and when necessary, capturing data in our job management system.
7. Support service admin team in preparation of service quotes and proposals by providing technical support to reduce the number of "call backs" by having the appropriate technician and the correct part provided timely.
8. Local travel to branches required.
9. Perform other duties as assigned.
10. Adhere to all company policies and procedures.
Skills/Qualifications:
2- or 4-year business degree or a combination of education and relevant work experience
Minimum of five years' technical experience in material handling or related industrial equipment industry
Prior management experience
Previous P&L and/or budget responsibility preferred
Must demonstrate exceptional computer skills with the ability to use technology with little direction
Must possess a clean driving record and a valid driver's license