Continuous Improvement Project Manager

Job Overview

As the center for Customer success, we aim to empower our customers to achieve their desired
goals through interactions with us. We will understand their experience and offer true value by
achieving results, relationships, and reliability.

Highlights of your role

• Apply knowledge of customer experience, systems, and business processes to proactively
  identify improvement opportunities for Customer Services.
• Lead the development of our continuous improvement roadmap and the metrics that
  sustain an improved experience for internal and external customers.
• Employ project management skills and best practices that ensure successful
  project execution and completion. This includes:
  • Project definition and scope, identifying deliverables, identifying people and resource
    requirements, and developing schedules and budget needs.
• Organize, coordinate, and manage team collaboration to exceed project
  expectations. This includes:
  • Identify and define standard CI methodology and best practices to be used
    across the Customer Service organization.
  • Evaluate and improve CI team effectiveness to maximize collaboration and results.
  • Coordinate, facilitate, and maintain CI projects status updates.
• Mentor leadership and team members with their improvement project
  skills and knowledge.

You're a good fit if you have (or if you can)

• Strong organizational and project management skills.
• Excellent written, verbal, presentation skills.
• Self-directed, professional, customer centric, problem solver and team player.
• Resourceful and passionate about making improvements that will benefit the customer,
  the employee, and the company.
• Capable of building strong relationships with diverse team members and customers.
• Strong change management and influential skills.

Also want to make sure you have

Bachelor of Science, Bachelor of Business Administration, or similar technical/business
credentials preferred.

2-4 years of experience with employing continuous improvement methods (Lean Six Sigma),
leading and managing projects.

Strong background with employing continuous improvement methods and tools.

Strong background with data collection and analysis.

Good knowledge of data analysis and risk assessment.

We invite you to See Yourself at Marvin

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of America's Top 20 Large Employers of 2024, according to an exclusive ranking by Forbes Magazine. owned and -led window and door company, you belong to a community full of opportunities.

For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.

Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! A few unique offerings include:

• $300 annual wellbeing account to spend on whatever makes you happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• $$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success
• Giving at Marvin - join coordinated volunteer opportunities
• Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship

When you belong to the Marvin team, it's all part of the package. Apply today!

Marvin is an Equal Opportunity Employer

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.