Key Account Manager (Based in NY)
Apply NowCompany: Hansgrohe
Location: Alpharetta, GA 30022
Description:
Key Account
Architects & Designers
Department
Channel GP
Reporting to
Sales Director GP
Location
New York, USA
Purpose
By calling on and managing the top international and regional Architects and Design firms specifying AXOR and hansgrohe around the world, maintaining the long term relationship and maximising sales opportunities.
Expand global project sales, supporting regions grow their pipelines, close the buying circle and improve conversion rates.
Experience
At least 5 years of practical experience in a key account manager position
Responsibilities / Main tasks (but not limited to)
Professional competencies
Key Account Management
This competency involves:
Data Analysis and Reporting
Competency in data analysis and reporting is important for tracking and measuring key performance indicators (KPIs) related to key accounts. This data-driven approach helps in decision-making.
Marketing
Effectively promote products, engage customers, and contribute to the overall efforts of the company.
Customer Relationship Management
The ability to build, nurture, and maintain strong and trust-based relationships with key clients is fundamental. Skilled in interpersonal communication and understand the nuances of each client's business.
Technical / Product Skills
Understanding of sanitary products, including their features, specifications, applications, and technical aspects.
Social competencies
Communication
The ability to communicate content, information, ideas, thoughts and emotions purposefully and to make oneself understood to others in a socially appropriate manner.
Giving and receiving feedback
The ability to give feedback based on observable and observed behaviour, while making sure it is specific to a given situation and balanced in identifying what worked and what didn't.
The ability to listen to the feedback given, be open, reflect and decide what to do.
Emotional intelligence, empathy
Emotional intelligence (EI) is the ability to recognize, manage and effectively utilize one's own and others' emotions.
Personal competencies
Global Mindset
The ability to step outside one's base culture and willingness to take risks, exploring learning and adapting to new circumstances and situations.
Resilience
The ability to bounce back from setbacks, learn from failures, and persevere in the face of challenges without experiencing long-term negative effects on your mental, emotional, or physical well-being.
Resilience involves facing and coping with life's inevitable setbacks, crises, and changes in a way that allows you to emerge stronger, wiser, and more capable of dealing with future challenges.
Working independently
The ability to work by one self and get the job done with minimal or no direction and supervision.
This includes manage own time, priorities, and resources to get the work successfully completed and involves self-motivation, initiative, resourcefulness, confidence, dependability, organization, planning, and problem-solving skills.
Collaboration skills
The ability to interact and engage with others on one's own initiative and to cooperate and communicate creatively.
Understanding others and making oneself understood. The ability to build relationships and create consensus in groups.
IT competencies
CRM-Tool
Knowing your way in a CRM Software (e.g. C4C) to manage your daily tasks in Sales, Service, Marketing and Management.
Reporting Tools
Actively using the different reporting tools (e.g. AO, SAC, Dashboard, Excel), relevant for your responsible areas.
Presentation Tools
Actively using presentation tools to prepare presentation for your specific use cases and target groups.
Languages
English
Additional languages would be a plus.
Architects & Designers
Department
Channel GP
Reporting to
Sales Director GP
Location
New York, USA
Purpose
By calling on and managing the top international and regional Architects and Design firms specifying AXOR and hansgrohe around the world, maintaining the long term relationship and maximising sales opportunities.
Expand global project sales, supporting regions grow their pipelines, close the buying circle and improve conversion rates.
Experience
At least 5 years of practical experience in a key account manager position
Responsibilities / Main tasks (but not limited to)
- Define strategy and target customers for the USA, NY region; grow the pipeline and increase conversion rates
- Engage with global and local architect and interior design firms
- Take responsibility for execution, specification, and sales goals to meet annual growth objectives
- Ensure regular customer visits through a developed call cycle
- Develop and implement Key Account Plans to achieve monthly, quarterly, and annual targets
- Assist in developing tools for architects/designers to specify Hansgrohe products and update CRM (C4C)
- Launch new products through events like lunch and learns or showroom presentations
- Stay informed about competitor movements, and participate in industry shows and special events
Professional competencies
Key Account Management
This competency involves:
- Strategic approach to managing and nurturing relationships with allocated Key Accounts
- Growing customer relationships
- Deep understanding of the channels business goals and how key accounts contribute to them
- Developing, activating and maintaining professional Key Account plans
- Developing and maintaining a network of contacts within the customer's organization to understand their structure, dynamics, and decision-making processes
- Being able to negotiate effectively to reach mutually beneficial agreements that satisfy both the organization's and the customer's objectives.
- Managing and resolving conflicts that may arise during the course of the relationship.
- Acting as an advocate for the customer within the organization to ensure their needs and expectations are understood and addressed.
Data Analysis and Reporting
Competency in data analysis and reporting is important for tracking and measuring key performance indicators (KPIs) related to key accounts. This data-driven approach helps in decision-making.
Marketing
Effectively promote products, engage customers, and contribute to the overall efforts of the company.
Customer Relationship Management
The ability to build, nurture, and maintain strong and trust-based relationships with key clients is fundamental. Skilled in interpersonal communication and understand the nuances of each client's business.
Technical / Product Skills
Understanding of sanitary products, including their features, specifications, applications, and technical aspects.
Social competencies
Communication
The ability to communicate content, information, ideas, thoughts and emotions purposefully and to make oneself understood to others in a socially appropriate manner.
Giving and receiving feedback
The ability to give feedback based on observable and observed behaviour, while making sure it is specific to a given situation and balanced in identifying what worked and what didn't.
The ability to listen to the feedback given, be open, reflect and decide what to do.
Emotional intelligence, empathy
Emotional intelligence (EI) is the ability to recognize, manage and effectively utilize one's own and others' emotions.
Personal competencies
Global Mindset
The ability to step outside one's base culture and willingness to take risks, exploring learning and adapting to new circumstances and situations.
Resilience
The ability to bounce back from setbacks, learn from failures, and persevere in the face of challenges without experiencing long-term negative effects on your mental, emotional, or physical well-being.
Resilience involves facing and coping with life's inevitable setbacks, crises, and changes in a way that allows you to emerge stronger, wiser, and more capable of dealing with future challenges.
Working independently
The ability to work by one self and get the job done with minimal or no direction and supervision.
This includes manage own time, priorities, and resources to get the work successfully completed and involves self-motivation, initiative, resourcefulness, confidence, dependability, organization, planning, and problem-solving skills.
Collaboration skills
The ability to interact and engage with others on one's own initiative and to cooperate and communicate creatively.
Understanding others and making oneself understood. The ability to build relationships and create consensus in groups.
IT competencies
CRM-Tool
Knowing your way in a CRM Software (e.g. C4C) to manage your daily tasks in Sales, Service, Marketing and Management.
Reporting Tools
Actively using the different reporting tools (e.g. AO, SAC, Dashboard, Excel), relevant for your responsible areas.
Presentation Tools
Actively using presentation tools to prepare presentation for your specific use cases and target groups.
Languages
English
Additional languages would be a plus.