Team Manager
Apply NowCompany: Ounce of Care
Location: Washington, DC 20011
Description:
About Us
We live by the saying "an ounce of prevention is worth a pound of cure", and our mission is to empower healthy and thriving communities. Ounce is a first-of-its-kind community-based service model. Enabled by technology, we provide services to residents of affordable housing properties, improving engagement and outcomes at scale.
We are looking for creative and kind teammates to join us in this journey.
About the Role
As Team Manager, you will be responsible for managing, supporting, and coaching our team of Ounce Community Leads, remote care coordinators, and part-time outreach staff in DC. You will be part of the broader Operations Leadership Team at Ounce.
Your team of Ounce Community Leads serve as the face of Ounce within our partner housing communities and work directly with residents every day. Community Leads are cross trained on different workflows, from outreach to enrollment to coordinating clinical care to navigating insurance or other benefits. You will lead these teams, interact with our partners, and collaborate cross-functionally the broader Ounce team to deliver better services and support within affordable housing.
In this role you will be a:
Who we're looking for:
Other information:
Ounce is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
We live by the saying "an ounce of prevention is worth a pound of cure", and our mission is to empower healthy and thriving communities. Ounce is a first-of-its-kind community-based service model. Enabled by technology, we provide services to residents of affordable housing properties, improving engagement and outcomes at scale.
We are looking for creative and kind teammates to join us in this journey.
About the Role
As Team Manager, you will be responsible for managing, supporting, and coaching our team of Ounce Community Leads, remote care coordinators, and part-time outreach staff in DC. You will be part of the broader Operations Leadership Team at Ounce.
Your team of Ounce Community Leads serve as the face of Ounce within our partner housing communities and work directly with residents every day. Community Leads are cross trained on different workflows, from outreach to enrollment to coordinating clinical care to navigating insurance or other benefits. You will lead these teams, interact with our partners, and collaborate cross-functionally the broader Ounce team to deliver better services and support within affordable housing.
In this role you will be a:
- Coach: you love to teach others, and you are passionate about helping others be the best performers they can be. You hold high standards but provide warm support with clear guidance.
- Leader & culture carrier:You are responsible for cultivating a strong team culture in the market(s) you are leading which reflects and aligns with Ounce's core values.
- Builder: You love building and trying new things! Especially when it comes to people and teams. This role is best for someone who is excited about experimenting with organizational design, people processes and workflows, and our "ways of working".
- Data-driven manager: You like to use data and evidence to inform how you can best manage and motivate the team.
Who we're looking for:
- Seasoned manager - you have built and led teams before in a fast-paced environment, preferably teams focused on delivering community-based services or clinical /social care, with some or most individuals on the team working in a community-based or home setting.
- Direct healthcare & benefits experience - you have some experience working in a role such as care management, case management, care coordination, social services, or community health work, and you are generally familiar with the workflows involved in this work.
- Hands-on support - you are excited about the opportunity to observe, coach, and manage a large team that is spread out and working across communities. You enjoy seeing your team operate and interact with residents, and you can provide real-time coaching and support to them.
- Mission-driven - you want to solve problems that align with your values.
- Adaptable - you are comfortable operating without much supervision, reacting responsibly to new information, and problem-solving successfully.
Other information:
- Full-time
- Commute: ability to commute locally throughout DC, as needed, to manage and observe teams.
- Travel: ability to occasionally travel to other markets to provide in-person oversight, onboarding, training, or management, if needed.
- Schedule: working hours will mostly be EST, with the possibility to flex to accommodate potential new markets on CST and PST, when necessary.
- Benefits
- 401(k)
- Health insurance
- Dental insurance
- Vision insurance
- Flexible personal time off (PTO) policy
Ounce is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.