Revenue Operations Specialist
Apply NowCompany: Florence Healthcare - US
Location: Atlanta, GA 30349
Description:
What We Do:
Florence Healthcare, Inc. (florencehc.com) software reduces the time it takes to deliver medical cures to those who need them. Our industry-leading software is used to streamline clinical trials at over 10,000 research sites, sponsors, and CROs across 45 countries. By the end of the decade, we'll double the pace at which new medicines get to market by doubling the output of trial site teams.
At Florence, we are committed to make the world a better place by accelerating research while providing an environment for our employees where they can be happy in their lives, enjoy their jobs, and grow.
We are happy to share that we have recently earned spots on the following lists:
As a Revenue Operations Specialist on the GTM Systems and Tools team, you'll work closely with our Go-To-Market teams and Business Operations functions to ensure our Salesforce instance & connected tech stack is optimized and scalable, allowing for an efficient and reportable sales motion. You'll gather requirements, configure the systems, and provide top-notch support to keep everything running smoothly.
What You'll Do:
An Ideal Candidate Has:
We'll Be Extra Excited If You Have:
What's in it for you?
Florence supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical disability, or any other protected class.
Florence Healthcare, Inc. (florencehc.com) software reduces the time it takes to deliver medical cures to those who need them. Our industry-leading software is used to streamline clinical trials at over 10,000 research sites, sponsors, and CROs across 45 countries. By the end of the decade, we'll double the pace at which new medicines get to market by doubling the output of trial site teams.
At Florence, we are committed to make the world a better place by accelerating research while providing an environment for our employees where they can be happy in their lives, enjoy their jobs, and grow.
We are happy to share that we have recently earned spots on the following lists:
- Built In Atlanta Best Midsize Remote Companies to Work For 2023
- Atlanta Journal Constitution - 8th Best Small Workplace in Atlanta in 2022 and received the "New Ideas Award"
- Inc Best Places to Work 2022
- Best & Brightest 2022 Atlanta
- Best & Brightest 2022 USA
As a Revenue Operations Specialist on the GTM Systems and Tools team, you'll work closely with our Go-To-Market teams and Business Operations functions to ensure our Salesforce instance & connected tech stack is optimized and scalable, allowing for an efficient and reportable sales motion. You'll gather requirements, configure the systems, and provide top-notch support to keep everything running smoothly.
What You'll Do:
- Collaborate with stakeholders to gather business requirements and translate them into technical solutions
- Identify gaps in the current CPQ product catalog used by the Florence team and develop a project plan to improve adoption while setting up controlling mechanisms for a scaling organization
- Leverage Salesforce reporting and dashboards to keep track of key KPIs as processes evolve to prove, or disprove efficacy of solutions
- Provide prompt support to end users to resolve issues affecting their funnel progress
- Work closely with Sales Leadership and Finance to ensure data accuracy to power accurate pipeline and bookings reporting
- Support the Strategic arm of RevOps via powering commission plans within Salesforce
- Constantly gain knowledge and develop additional skills as quickly as the technology evolves - shown by making recommendations for future roadmap items based on Salesforce product releases
- Educate the broader Sales and Account Management teams through end-user training and documentation via collaboration with our Sales Enablement leader and Highspot platform
- Work within the GTM Systems and Tools team to execute all configuration changes and proactively monitor the system configuration and controls
- Maintain an understanding of the broader GTM systems landscape
- Comfortable providing end-user support across the Salesforce cloud of solutions and select integrated partners
An Ideal Candidate Has:
- 3+ years of certified Salesforce Administrator experience
- 2+ years experience within Salesforce CPQ
- Experience in migrating soon-to-be legacy automation to Flows in Salesforce
- Stellar communication skills and the ability to work well with others
- Comprehension of a SaaS business model
- A self-starter attitude with a passion for learning and growing
- Prior experience in sales, marketing, and/or customer operations
We'll Be Extra Excited If You Have:
- Familiarity with other RevOps technologies like Docusign CLM, Zendesk, ZoomInfo, SalesLoft, LinkedIn Sales Navigator, ChurnZero, Hubspot, Tableau, Netsuite, etc.
- Salesforce advanced automation or APEX development experience
- An understanding of, or experience with, formalized project management
What's in it for you?
- Do well. We offer a competitive compensation package, medical and dental insurance, and office space in the heart of the city.
- Do good. We insist that health technology is the highest calling for software development. We pride ourselves on working on something bigger than ourselves; helping advance cures and therapies.
- Make the leap. Join our high-output culture to create innovative, modern, and purposeful software solutions.
Florence supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical disability, or any other protected class.