Managed Services Transition Lead
Apply NowCompany: Seven Seven Software
Location: Hartford, CT 06106
Description:
- Change management:
- Define and own the change management and communications strategy with all operational teams
- Own communications with all other cross functional teams, partnering with the UCO Services Manager as required, effectively managing the expectations of impacted stakeholders
- End-to-End transition planning
- Define key success criteria for transition of services in collaboration with the UCO Service Manager
- Coordinate end to end planning with the Head of Shared Services and UCO Service Manager
- Define entry criteria for Transition of tasks
- Enable activities to ensure entry criteria is met, working closely with UCO Services manager on end to end plan and timeline
- Co-ordinate activities to ensure smooth transition of services, working closely with Head of Shared services and the Shared Services team
- Monitor the progress of the project, track key performance indicators, and provide regular updates to senior management and key stakeholders.
- Identify any potential risks and issues, developing mitigation strategies to minimise any disruptions to operations.
- Serve as a subject matter expert on outsourcing best practices, provide guidance and support internal teams as needed.
- Roles and skills transition
- Define transition state and target state roles and responsibilities
- Define transition approach and detail training plan
- Shared Services reallocation
- Identify services to be transitioned into Shared Services from other operational functions
- Partner with Head of Shared Services to create a roadmap and define plan to transition, dependent on roles and skills transition
- RACI definition
- Define Process Owners for each task
- Define roles and responsibilities for target state and transition state for Shared Services team
- Capacity forecasting
- Forecast current and future capacity needs for shared services team
Job Requirements