General Manager
Apply NowCompany: The Central Station Memphis
Location: Memphis, TN 38109
Description:
Exciting new opportunity to lead the iconic Central Station Memphis Hotel, part of Hilton's Curio Collection!
The Central Station has stood watch over South Main Street in downtown Memphis for more than 100 years, a direct reflection of the success, struggle, and spirit of the city that grew up around it. It was built simply for arrivals and departures, but the life that churned through on its rails gave South Main a vitality that turned it into one of the most iconic and dynamic neighborhoods in the city. Today, Central Station Hotel lets you experience the verve of this town in ways unlike any other, just like a real Memphian would.
Overview:
Crestline Hotels & Resorts is currently hiring for a General Manager tooversee one of Crestline's new Lifestyle hotels. The ultimate mission of this role will be to provide guidance to one of Crestline's multi-million dollar business units by providing strong leadership and unparalleled customer service initiatives.
A strong predictor of success for the General Manager will be the ability to:
Key Duties & Responsibilities:
Education and Experience:
Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.
The Central Station has stood watch over South Main Street in downtown Memphis for more than 100 years, a direct reflection of the success, struggle, and spirit of the city that grew up around it. It was built simply for arrivals and departures, but the life that churned through on its rails gave South Main a vitality that turned it into one of the most iconic and dynamic neighborhoods in the city. Today, Central Station Hotel lets you experience the verve of this town in ways unlike any other, just like a real Memphian would.
Overview:
Crestline Hotels & Resorts is currently hiring for a General Manager tooversee one of Crestline's new Lifestyle hotels. The ultimate mission of this role will be to provide guidance to one of Crestline's multi-million dollar business units by providing strong leadership and unparalleled customer service initiatives.
A strong predictor of success for the General Manager will be the ability to:
- Balance strategic planning with hands-on execution out on the floor in a fast-paced environment
- Develop cohesion with associates and maximize each one's potential
- Keep current market share as well as aggressively grow new prospects within the market, especially from nearby competition
- Successfully interact with Hotel Ownership, all key leaders and staff across the hotel, as well as key corporate staff
Key Duties & Responsibilities:
- Strong focus and adherence to three of Crestline's key success measures i.e. Revenue Index, Flex/Flow, and Guest Satisfaction - your ability to influence and increase these upon starting is key
- Staff Optimization - develop a plan for all newly hired and current leaders so they understand their mission and have the tools to offer unparalleled service, satisfaction, and success within the first 30 days
- Develop and get to know key players including Hotel Ownership and Field/Corporate Staff within the first 30 days
- Develop a positive relationship with all Sales staff including onsite Sales as well as the Regional VP of Sales and Corporate Sales & Marketing Leadership
Education and Experience:
- Previous 3-5+ years of General Manager experience within a busy urban Full Service hotel required
- Computer and Office skills required - must have the ability to communicate effectively through email as well as manipulate and decipher information quickly from spreadsheets and databases
- Experience with hotel information systems and accounting systems
- Premium independent or brand experience highly preferred (Hilton, Hyatt, Marriott)
Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.