IT Network & Security Lead

The IT Network & Security Team Lead takes a lead in the day-to-day activities and operations of the IT environment of the organization, ensuring that systems, services, and infrastructure work reliably and securely. The IT Network & Security Team Lead is a hands-on position that will work closely with Head of IT and business units to identify, recommend, develop, implement, and support scalable, cost-effective technology solutions for all aspects of the organization.

This includes managing a team responsible for Helpdesk and Backup activities, managing IT training to the business users, service patches and other best practices for adopting a secured environment. Highly process driven and supports and monitors team and Vendor SLA's and productivity. Overall a gatekeeper and go-to person for any IT support needs for the organization.

Responsibilities

• Oversee day-to-day operations of IT (incident management, problem management, change management, vulnerability management, monitoring, etc.)
• Resolving requests and incidents with a high sense of urgency, Prioritization and taking ownership.

• Ongoing support for network upgrades, repairs, and new hardware implementation throughout the infrastructure.

• Maintain Metrics and ticketing system and produce ongoing reports to business leads.

• Ability to handle emergencies during non-business hours, including on-call, evenings, and weekends.

• Responsible for development, documentation, and maintenance of information security policies, procedures.

• Manage vendor and Procurements of hardwares and softwares.

• Collaborate with business units and teammates to identify, prioritize, plan, and implement continuous service improvement opportunities.

• Oversee the organization's cyber security training program for end-users.

• Support IT audits and documentation as required.

• Other duties as needed.

Requirements

• Four-year degree in a technology field or equivalent working experience

• 5+ years of expert experience in managing IT Infrastructure operations (Physical/Virtual Servers, Networking Connectivity, Phone System, Storage Network, Help Desk Support, Daily Backup).

• Expert experience in network devices and infrastructure including Juniper or Cisco and windows servers.

• Expert experience of TCP/IP, Routing, VPN, LAN/WAN topologies, Active Directory, backups, and disaster recovery.

• Expertise in Diagnose, troubleshooting, and resolve in routing, firewalls, Windows, and Mac is required.

• Experience with network security and network monitoring tools.

• Problem solving skills and ability to work under pressure.

• Hands-on experience within a multi-location environment

• Team player with a high level of dedication and commitment to excellence.

• Excellent written and verbal communication skills are required.

• Working Knowledge of one of the cloud AWS or GCP or Azure is preferred.

• Technical certification in Cisco/Security/Windows or any relevant field is preferred.

This position will be based out of our office in Princeton, NJ or Detroit, MI and requires an onsite presence several times a week.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.