Assistant Property Manager
Apply NowCompany: Minneapolis Public Housing Authority
Location: Minneapolis, MN 55407
Description:
Job Description
Internal Close Date: July 23, 2024
Grade Level: N-1
Salary: $63,639 - 101,104 per year
Note: Starting pay rates are ultimately determined by the scope of the position, the candidate's relevant experience, and internal equity. New employees typically start in the lower half of range, but experts in their field may be considered for starting pay rates in the top half of the range.
Department/Location: Low Income Public Housing/AMP 7
Summary
The primary purpose of this position is to assist and support the Property Manager in the management of assigned MPHA properties. The incumbent monitors lease compliance and timely rent payments, ensures that all procedures and units are compliant with applicable regulations, and submit lease termination proposals for approval. The incumbent also serves as a liaison between tenants and the Property Manager to address requests and complaints.
All activities must support the Minneapolis Public Housing Authority's ('MPHA' or 'Authority') mission, vision and values.
Essential Duties and Responsibilities
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed.
Behavioral Competencies
MPHA expects all employees to exhibit the following behavioral skills:
Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands monitors and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.
Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.
Effective Communication: Employee is prepared, clear, concise and organized in all facets of communication in order to fully establish understanding. Actively listens and understands the audience to adapt message appropriately. Communicates information with appropriate personnel in a timely manner.
Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.
Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.
Work Environment
The work of this position is performed entirely on-site in support of our agency's mission. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment requires a demonstrated ability to interact effectively with persons from diverse economic, social, and ethnic backgrounds, including new immigrants, limited English language proficiency clients, and clients with a variety of mental health issues and other disabilities.
Position generally works on Authority properties, which may cause the employee to experience a range in temperatures and other weather conditions. The noise level may be loud and the environment may be more hazardous than a standard office environment. This position may be required to work with contractors as well as Authority residents.
Experience and Skills
Education and/or Experience
Associate's Degree and a minimum of three (3) years of experience in the administrative operations of a housing development or related field. An equivalent combination of education and experience may be considered.
Some positions may require possession of a valid driver's license. Those positions may also require use of a personal vehicle and evidence of individual automobile insurance coverage, or the ability to be insurable under the Authority's automobile insurance plan at the standard rate. Must pass a criminal history background check.
Must possess or have the ability to obtain a Public Housing Manager Certification per the guidelines established by MPHA.
Technical Skills
To perform this job successfully, the employee should have strong computer skills (MS Word, Excel, and Outlook). Must have the ability to learn other computer software programs as required by assigned tasks. Must pass criminal history background check.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; reaching and grasping; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to exchange information in person, in writing, and via telephone. The employee must occasionally transport up to 25 pounds.
Job Benefits
The Minneapolis Public Housing Authority also offers an excellent benefits package that includes: Medical and Dental Insurance; Retirement plan; 457 deferred compensation plan; Group term life insurance (and optional term life insurance plans for family members); Long term disability insurance; paid sick leave; paid vacation leave; 12 paid holidays per year; tuition reimbursement program.
Internal Close Date: July 23, 2024
Grade Level: N-1
Salary: $63,639 - 101,104 per year
Note: Starting pay rates are ultimately determined by the scope of the position, the candidate's relevant experience, and internal equity. New employees typically start in the lower half of range, but experts in their field may be considered for starting pay rates in the top half of the range.
Department/Location: Low Income Public Housing/AMP 7
Summary
The primary purpose of this position is to assist and support the Property Manager in the management of assigned MPHA properties. The incumbent monitors lease compliance and timely rent payments, ensures that all procedures and units are compliant with applicable regulations, and submit lease termination proposals for approval. The incumbent also serves as a liaison between tenants and the Property Manager to address requests and complaints.
All activities must support the Minneapolis Public Housing Authority's ('MPHA' or 'Authority') mission, vision and values.
Essential Duties and Responsibilities
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed.
- Coordinates activities and supervises employees engaged in property management and maintenance functions at assigned MPHA properties. Trains and supervises assigned maintenance and administrative staff, assess performance, and advises supervisors of performance concerns.
- Reviews and approves timesheets for assigned staff.
- Prepares tenant notices, letters, and newsletters. Prepares documentation for tenant files.
- Inspects the physical condition of properties and follows-up on any deficiencies and violations; ensures PHAS readiness. Monitors the overall cleanliness and visual appearance of the buildings and grounds of the assigned MPHA property.
- Investigates and follows up on tenant complaints, as well as complaints from community organizations. Resolves disputes in a timely manner.
- Enforces MPHA lease agreements.
- Coordinates administrative and maintenance staff to prepare buildings and grounds for PHAS inspections, ensuring continued high-performer designation for assigned properties.
- Conducts or coordinates inspections (move-in, move-out, quarterly, and annual) of all dwelling units to HUD and MPHA standards and follows-up on deficiencies and violations.
- Monitors pest control operations at assigned MPHA properties, including lease enforcement and the scheduling of initial treatments and follow up treatments. Accompanies pest control staff, as needed, when treatment services are provided and ensures staff follow pest control policy and procedures.
- Develops and maintains monitoring system for documentation of housekeeping issues, tenant abuse, and misuse of property to help ensure prolonged useful life of the unit. Follows through to lease compliance or lease termination.
- Ensures work order requests are completed in an efficient and timely manner (emergency work orders abated within 24 hours and non-emergency and annual inspection-related work orders within 10 days). Monitors tenant satisfaction with completed work.
- Attends resident council meetings at assigned MPHA properties to gather, assess, and provide information related to MPHA programs, community resources, and neighborhood/resident needs and concerns.
- Maintains a close and effective working relationship with residents, other MPHA departments, public, private, and social service agencies, neighborhood groups, advisory committees, and other stakeholders to meet the objectives of the program.
- Attends hearings to provide information related to employee grievances, tenant and MPHA relationships, lease violations, eviction proceedings, and public housing eligibility determinations.
- Serves as Hearing Officer for applicant denials, lease terminations for cause, and grievance hearings.
- Follows established policies and procedures detailed in the operations manual and the Statement of Policies.
- Maintains a variety of records, assists with budget preparation, and strictly adheres to report deadlines.
- Serves as the manager-on-duty and back-up manager-on-duty four (4) to eight (8) weeks per calendar year, handling after-hours, weekend, and holiday calls from the contracted answering service for 42 high-rises or family units. Determines which calls require immediate service, assigns to appropriate staff, contractor, or other responders, handling each call until the emergency is abated.
- Monitors tenant accounts receivable and assists in the collection of rent and other charges to ensure the financial viability of the AMP. Monitors tenant repayment agreements.
- Works closely with Leasing staff on tenant-related income and eligibility issues.
- Ensures that safety and security systems are functioning properly and are maintained and inspected per policies; this includes fire safety, electronic entry, entry guard, etc. Ensures the Emergency Action Plan is strictly followed, including updating residents needing assistance (highrise). Reports and follows-up on security related issues.
- Maintains complete and accurate fixed asset inventory and key badge records for assigned MPHA properties. Safeguards MPHA property and master keys.
- Identifies and implements appropriate risk management records for the MPHA property.
- Orders supplies and maintains related records for the MPHA property.
- Responds to emergencies on evenings and weekends as required.
- Participates in committees as assigned.
- Provides management support for other AMP buildings as assigned.
- Performs other related duties as assigned.
Behavioral Competencies
MPHA expects all employees to exhibit the following behavioral skills:
Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands monitors and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.
Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.
Effective Communication: Employee is prepared, clear, concise and organized in all facets of communication in order to fully establish understanding. Actively listens and understands the audience to adapt message appropriately. Communicates information with appropriate personnel in a timely manner.
Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.
Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.
Work Environment
The work of this position is performed entirely on-site in support of our agency's mission. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment requires a demonstrated ability to interact effectively with persons from diverse economic, social, and ethnic backgrounds, including new immigrants, limited English language proficiency clients, and clients with a variety of mental health issues and other disabilities.
Position generally works on Authority properties, which may cause the employee to experience a range in temperatures and other weather conditions. The noise level may be loud and the environment may be more hazardous than a standard office environment. This position may be required to work with contractors as well as Authority residents.
Experience and Skills
Education and/or Experience
Associate's Degree and a minimum of three (3) years of experience in the administrative operations of a housing development or related field. An equivalent combination of education and experience may be considered.
Some positions may require possession of a valid driver's license. Those positions may also require use of a personal vehicle and evidence of individual automobile insurance coverage, or the ability to be insurable under the Authority's automobile insurance plan at the standard rate. Must pass a criminal history background check.
Must possess or have the ability to obtain a Public Housing Manager Certification per the guidelines established by MPHA.
Technical Skills
To perform this job successfully, the employee should have strong computer skills (MS Word, Excel, and Outlook). Must have the ability to learn other computer software programs as required by assigned tasks. Must pass criminal history background check.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; reaching and grasping; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to exchange information in person, in writing, and via telephone. The employee must occasionally transport up to 25 pounds.
Job Benefits
The Minneapolis Public Housing Authority also offers an excellent benefits package that includes: Medical and Dental Insurance; Retirement plan; 457 deferred compensation plan; Group term life insurance (and optional term life insurance plans for family members); Long term disability insurance; paid sick leave; paid vacation leave; 12 paid holidays per year; tuition reimbursement program.