Manager Credit & Collections

Job Summary

The Accounts Receivable (AR) Manager, Credit & Collections is responsible for leading and managing the credit and collections functions within the AR department. This role involves developing and implementing credit policies, overseeing the collections process, and managing customer relationships to optimize cash flow and minimize bad debt. The Manager, Credit & Collections, plays a crucial role in ensuring the organization's financial health. Responsible for oversight of Cash Application and Non-GC account invoices ranging from current to 90 days outstanding.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Develop, implement, and enforce credit policies and procedures to manage customer credit risk effectively.

Evaluate the creditworthiness of new and existing customers, establish credit limits, and monitor credit exposures.

Review and analyze financial statements, credit reports, and payment history to assess risk.

Oversee the collections process, including handling of past-due accounts, payment arrangements, and dispute resolution.

Ensure timely follow-up on overdue accounts and escalate unresolved issues as necessary.

Build and maintain strong relationships with key customers to facilitate timely payments and resolve issues amicably.

Supervise and lead the credit and collections team, providing guidance, training, and support to ensure high performance and professional development.

Prepare and present regular reports on credit and collections performance, aging analysis, cash flow projections, and key metrics to senior management.

Monitor and manage credit-related risks, implementing controls to mitigate potential issues.

Conduct regular performance reviews and set goals for team members.

Perform other duties as assigned

Knowledge, Skills, and Abilities

• (K) Knowledge of working with technology and Microsoft Office 365.
• (A) Ability to identify and resolve problems.
• (K) Accounts receivable and bill collection knowledge
• (S) Negotiation skills
• (S) Cash flow analysis skills
• (S) Compliance audit and monitoring skills
• (S) Credit and collections software skills
• (A) Team management ability

Leadership Competencies

At DuraServ, the following competencies are essential for success in the job:

Action Oriented Communicates Effectively Customer Focus Decision Quality Drives Results Ensures Accountability Instills Trust Self-Development

Supervisory Responsibilities

• This position has supervisory responsibilities.

Work Environment and Physical Demands

• In office environment
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Travel

• This job requires no planned business travel.

Education and Experience

• Bachelor's degree in finance, Accounting, Business Administration, or a related field (Preferred). Combined experience in this type of job role of five or more years with education is desirable.
• 5+ years of experience as an individual contributor in accounts receivable, with at least 3 years of related supervisory experience.
• Proven experience in managing AR processes and leading a team.
• Knowledge of industry-specific credit and collections practices and regulations.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of the required activities, duties, or responsibilities of the team member. Duties, obligations, and activities may change, or new ones may be assigned at any time with or without notice.

EEO Statement

DuraServ is an equal-opportunity employer. We prohibit discrimination and afford equal employment opportunities to team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Our EEO policy applies to all aspects of the relationship between DuraServ and its team members, including recruitment, employment, promotion, transfer, training, working conditions, compensation, benefits, and application of policies.