Human Resources Manager

KEY LEADERSHIP POSITION AT 2 OF THE TOP 25 HOTELS IN THE COUNTRY - $750 TIERED SIGN-ON BONUS, INCENTIVE BONUS STRUCTURE - GREAT ROLE FOR SOMEONE WHO WANTS TO ENACT POSITIVE WORK CULTURE CHANGE

The Human Resources Manager is a leadership team level position for French Quarter Inn and The Spectator Hotel, both two luxury boutique hotels located in downtown Charleston, SC. The main focus of the position is to lead and coordinate the human resources (HR) function at the hotel to attract, retain, develop and motivate team members in accordance with policies/ procedures and all applicable laws and regulations, while limiting liabilities and promoting a safe, fair, positive work environment. This position will also assist on a variety of administrative tasks, supporting the overall hotel operation.

In this role effective and proper time management is of key importance.

Tasks & Responsibilities:

• Main focus Human Resources:

Overall duties include recruiting, coaching, counseling, training, new hire orientations, benefit administration, maintain personnel files, complete payroll, and oversee all employee relations and labor related matters as they relate to federal and state laws

Recruiting

Partners with the operations leaders, executive leaders, and human resources with recruitment needs. Assists all departments on recruiting for all assigned open positions and communicate timely actions and next steps with team and hiring managers.

Source and attract highly qualified candidates, conduct interviews, establish, and maintain a strong recruitment pipeline of candidates in the future.

Assists with the processing of employment application, screening applications, screening applicants, references, background checks and other employment needs.

Assists with I-9 government compliance and other federal and state compliance tasks.

Cultivate relationships with quality candidates

Regular utilization of applicant tracking system - review, analyze and assess information provided by applicants in response to job postings.

Compile wage surveys, and create action plans in conjunction with General Manager and operational departments for improvement

Network with the community, visit local schools, meet with recruitment agencies, and attend local job fairs, developing and maintaining a network of contacts to help identify and source qualified candidates.

Training, Coaching, Counseling

Planning, preparing, coordinating, scheduling, and implementing all HR sponsored training programs

Trains staff on human resource policies, legal compliance issues, improvement of job skills, and other courses to develop team members

Assist and recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.

Assists with the preparation of training materials including and not limited to new hire orientation

Creates development plans in collaboration with an individual's manager and assists with follow-up

Ensures managers are properly documenting performance, including discipline and performance reviews

Culture building

Lead and Participate in Hotel Culture Program ("Be Our Best")

Schedule and lead Hotel Orientation.

Write articles and take pictures for property newsletter

Lead, assist, and help facilitate employee recognition events

Prepare and distribute employee birthday cards regularly

Company Policy Oversight

Leads hotels' compliance with existing governmental and labor legal requirements including but not limited to: the Equal Employment Opportunity (EEO), the Americans With Disabilities Act (ADA), the Family and Medical Leave Act (FMLA), the Department of Labor, worker compensation, the Occupational Safety and Health Administration (OSHA).

Actively promote company open door policy

Ensure compliance with all HR and related Loss Prevention SOP's.

Coordinate with GM to ensure compliance with Hotel guidelines and applicable State and Federal laws

Respond to unemployment claims, maintain unemployment logbook.

Monitor Workman's Compensation claims, complete First Report of Injury and Employers Report of Industrial Injury.

Creates and maintains employee files to and document actions

Benefit management

Audit hours worked in payroll reports for eligibility of benefits.

Answer questions regarding 401K Plan, vacation and benefits (insured and noninsured).

Administer insurance benefits, explain benefits, assist with completion of enrollment forms, and answer questions

Monitor and maintain Leave of Absence status of employees

Analyze employee turnover statistics, and create action plans in conjunction with General Manager and operational departments for improvement

Attend HR related functions, meetings, training, and informational seminars for the benefit of the Hotel

Participates in administrative staff meetings and attends other meetings and seminars.

Minimum Requirements:

Minimum of 3 years of progressive Human Resources experience in a hotel or a related industry required

Minimum of 1 year hotel experience required

Luxury or boutique hotel experience strongly preferred

High school Diploma required

College degree, especially in a related field, is preferred

Human resources certifications preferred (PHR, SHRM)

Excellent communication skills, both written and verbal

Proficient in MS Office and adaptable/flexible in technical learning ability of hotel related systems.

Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

Must be able to multitask and prioritize departmental functions to meet deadlines.

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Ability to manage a diversified workforce.

Demonstrates a high degree of confidentiality and common sense

Ability to work in a stressful environment and remain flexible to constant change

Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, workers' compensation, wage and hour issues, and labor relations

Must be willing to workdays, nights, overnights, weekends, and holidays, and dates that meet the demands of a luxury hotel environment

Performance driven, assertive, self-motivator, and hardworking

Stand, sit, or walk for an extended period of time

Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance

Perform other reasonable job duties as requested by Supervisors

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.